George Castillo

George was incredible from the day we ordered the Escalade. He kept us informed along the way and especially as the build date got closer and delivery was made. He did an exceptional job getting ever Escalade. He kept us informed along the way and especially as the build date got closer and delivery was made. He did an exceptional job getting everything taken care of, incredibly friendly, and very responsive to any texts or phone calls. I will definitely recommend him to anyone looking to purchase a Cadillac. The finance guy could use some feedback though, since my experience with him was less than pleasant. We were paying cash for the vehicle so we did not expect it to take long but he was in a meeting and as it turned out to tell us he was buying his own Escalade at the time. He seemed annoyed that my 2 year old daughter was cranky but that was because we waited so long to see him. Overall I am still happy about the overall experience all because of George and his personality and willingness to help. More

by at Verified Customer Verified Customer

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Very nice customer service. Very well and taken care of dealership. Over all we had a good experience! Very well and taken care of dealership. Over all we had a good experience! More

by andrewdelgado0905 Verified Customer Verified Customer

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One of the best I have ever been to. Everybody is so nice we were in and out just like that I will recommend you guys to everybody that I know. Please, y’all buy a Cadillac from Big Star Everybody is so nice we were in and out just like that I will recommend you guys to everybody that I know. Please, y’all buy a Cadillac from Big Star More

by CEDRICHENRY318 Verified Customer Verified Customer

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I had a great experience. Everyone I dealt with went above and beyond my expectations. Everyone I dealt with went above and beyond my expectations. More

by auroraruiz89 Verified Customer Verified Customer

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George was awesome and a great salesman. I appreciate his attention to detail and putting me at ease with the car purchasing experience. Mike Pierce had to get involved at one point due to a I appreciate his attention to detail and putting me at ease with the car purchasing experience. Mike Pierce had to get involved at one point due to a finance issue and he worked things out for me so that I was satisfied. I’m grateful for the work that he, Keith, and Kelly put in to my deal. Things changed with adding my trade and all of these men went to work to make things happen for me. I’m grateful and pleased with Big Star. Even the receptionist was kind and friendly and calming when I was frustrated in the wait period. Again, a huge shout out to George which is the reason I bought at this dealership. A continuous gratitude to all the other staff making things work out to finalize the deal. More

by crystalwsturm Verified Customer Verified Customer

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The service department is very easy to deal with, and offer a streamlined vehicle service process to take all stress off customer. offer a streamlined vehicle service process to take all stress off customer. More

by CHASE29 Verified Customer Verified Customer

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very pleased with the service I received from George and GM Ruben. They were very accommodating and accessible. GM Ruben. They were very accommodating and accessible. More

by jglg1973 Verified Customer Verified Customer

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It was a very excellent experience if I could purchase another vehicle I would again another vehicle I would again More

by Paviap2312 Verified Customer Verified Customer

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The dealership has beautiful employees I will highly recommend it to someone who’s looking to purchase a vehicle recommend it to someone who’s looking to purchase a vehicle More

by FORTENBERRYM1971 Verified Customer Verified Customer

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My salesman was amazing. I am happy with my new caddie. Thank you Big Star! I am happy with my new caddie. Thank you Big Star! More

by stacymethvin Verified Customer Verified Customer

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