George Castillo | Page 2

Overall. a great experience. No hassle, met our expectations, and we were dealt with in a timely manner. Very happy with our purchase and how it was handled. a great experience. No hassle, met our expectations, and we were dealt with in a timely manner. Very happy with our purchase and how it was handled. More

by DONNATRAH Verified Customer Verified Customer

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This dealership is extremely responsive and easy to work with. The had a bigger selection of vehicles than the other dealerships I’ve. The sale was smooth. I highly recommend them! with. The had a bigger selection of vehicles than the other dealerships I’ve. The sale was smooth. I highly recommend them! More

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Dealership was accommodating and attentive to all me and my husband's concerns and questions. George Castillo, our salesman, was knowledgeable, inviting, and allowed us time to make a decision without feeli my husband's concerns and questions. George Castillo, our salesman, was knowledgeable, inviting, and allowed us time to make a decision without feeling pressure. Thanks again BigStar! More

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Went above and beyond when it came time to service our 2023 Cadillac Escalade. He is the best. 2023 Cadillac Escalade. He is the best. More

by steven75 Verified Customer Verified Customer

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George was super helpful & informative throughout my car buying experience. He took into consideration my vehicle requirements & found a perfect vehicle to match. Even staying well after hours on a Saturday buying experience. He took into consideration my vehicle requirements & found a perfect vehicle to match. Even staying well after hours on a Saturday while I completed my purchase. Thank you!! More

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I came into Big Star Cadillac back on March 11,2023 and it was the first time I ever stepped into a Cadillac dealership. Benito Sanchez came out to greet my brother and myself and was friendly and polite. it was the first time I ever stepped into a Cadillac dealership. Benito Sanchez came out to greet my brother and myself and was friendly and polite. Benito assured me after test driving the XT4, I could go to his office and order one with all the specifications I wanted. We did just that and it was the first time I’ve ever been told I could order my new car custom built just the way I wanted it! My experience has been great so far and I’m looking forward to my journey with my first cadillac and Big Star! More

by donnasavelle Verified Customer Verified Customer

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The salesman was great and friendly and professional l am pleased with the salesman and the Cadillac Esc is great pleased with the salesman and the Cadillac Esc is great More

by collinslove Verified Customer Verified Customer

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George was a pleasure to work with. He made my husband and I feel comfortable and heard. We came for an affordably priced Chevy and not a pricey Cadillac but George treated us like high He made my husband and I feel comfortable and heard. We came for an affordably priced Chevy and not a pricey Cadillac but George treated us like high profile customes anyways. He worked with us and for us, making sure the vehicle was perfect and up to our standards even AFTER we purchased. It's obvious to see he's passionate about creating trustworthy relationships. I love my car and plan to have it for a long time but when we're in the market again, we'll be requesting George. More

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We came to purchase from the austin area after not finding what I wanted in terms of service and options in a vehicle . I made the purchase and compared to the cadillac dealers in both Austin and Temp finding what I wanted in terms of service and options in a vehicle . I made the purchase and compared to the cadillac dealers in both Austin and Temple, this dealer blows them out of the water. From the moment you walk in, you are greeted and they get right down to business. I can't complain about pricing or sales tactics used, because I agreed on the price and am extremely happy with my vehicle. They delivered the vehicle and there was a DENT that wasn't there before and they immediately did not question it and went ABOVE and BEYOND to get it fixed. I'm getting ready to review on Google and it's gonna be a good one! More

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David was supper helpful with all of our questions and made the experience easy and quick. David also took the time to find my spare key for our vehicle. made the experience easy and quick. David also took the time to find my spare key for our vehicle. More

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