Jim Elefantis

I never thought I'd get to rate Ray Goodarzi. A quick story. Back in Sept of 2014 I bought a 2013 SL550. Searched for months to find the right car with the three major options I wanted. ABC, B&O A quick story. Back in Sept of 2014 I bought a 2013 SL550. Searched for months to find the right car with the three major options I wanted. ABC, B&O Sound, Magic Sky. This is the car. My first question to Ray was "Is there any scratches/ curb rash under the lower front of the car"? He blurted out " I just looked underneath and it's perfect". I fly from Texas and have them put the car on a lift. The front cap, underneath was a mess. Not just curb rash but was probably caught on a curb and someone backed away causing it to come unsecured. Other issues: Right side front/rear wheels bent (straightened before I left). Coat hanger on passenger seat broken with a cut in the fascia behind the seat and probably happened at the same time. Took a 2 foot breaker bar and cheater pipe to loosen the front left wheel lugs. The air inlet box under the hood had a section broken in the air inlet grate. Easy access trunk chime was turned off making it inop. Paint felt like 1500 grit sandpaper, needed claybar. The plastic lift plate under the center of the engine was broken. I got the car home and then wrote Jim Elefantis a letter with pictures. He sent me back $1500.00. I removed the front cap and had my friends at the MB dealer where I lived repair it. All other parts mentioned above were replaced. The car was made whole again. Ray was not there the day I picked the car up but I'm sure I'd had some choice words for him. Marcelo Via picked me up at the airport and was my salesman. Finance guy, don't recall his name, and other personnel were very nice. I was disappointed in the condition of the car, but I new I had a good car to work with and everything could be remedied. More

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I purchased my GLE 350 from Mercedes-Benz of Silver Spring 5 years ago and I am just as pleased with the vehicle, the service, and the staff as I was back in 2019. Their communication, professionalism, Spring 5 years ago and I am just as pleased with the vehicle, the service, and the staff as I was back in 2019. Their communication, professionalism, efficiency, and friendliness far surpasses the other dealerships I've dealt with over the past 40+ years and I highly recommend this location! More

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Mercedes-Benz of Silver Spring is the epitome of what I expected from an MB Dealership.. Chevist Mitchell was phenomenal!! From researching, driving and ultimately building what I wanted, this process was expected from an MB Dealership.. Chevist Mitchell was phenomenal!! From researching, driving and ultimately building what I wanted, this process was so stress-free and easy. He helped me achieve MY goal instead of trying to sell me what he wanted to sell me like some dealerships. His superb business acumen, vast expertise and exceptional customer service coupled with his genuine care for me, my family, finances and vehicle made me a customer for life! The establishment itself is very welcoming, clean, well laid out and full of friendly, professional, helpful and caring personnel. Wonderfully displayed variety of vehicles and excellent purchasing process! Quick and easy! Thank you to the MB Silver Spring Team. What a great experience for this new family member! More

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James was extremely helpful I think he went beyond helpful. The financial manager was also very helpful. I have been pleased with this dealership for years. helpful. The financial manager was also very helpful. I have been pleased with this dealership for years. More

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Chevist at Mercedes-Benz Silver Spring provided my family and I with amazing customer service! He was extremely knowledgeable about the vehicle, EQS 580 (our first EV). He was so kind and patient with our 2 and I with amazing customer service! He was extremely knowledgeable about the vehicle, EQS 580 (our first EV). He was so kind and patient with our 2 year old daughter as well. He’s an absolute professional. If you need a new Mercedes he’s the guy to help your find the perfect one to fit your needs. More

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Mercedes-Benz of Silver Spring (MBSS) is a topflight dealership! As a long-time Benz owner, I know their service is always rendered in a timely, professional, and friendly manner. Last month, I had my f dealership! As a long-time Benz owner, I know their service is always rendered in a timely, professional, and friendly manner. Last month, I had my first sales experience with MBSS and I'm pleased to say I couldn't be happier with the transaction! Starting with a late-night email notice of interest in a specific vehicle I had been looking for, I got a full email response with details on the car from my Sales Manager, Charles Miller, the next morning. Charlie invited me in to see and test drive the car. On arrival, I met Charlie immediately. We discussed and viewed the car; he offered a test drive and answered all of my questions in a no sales pressure atmosphere. As much as I may have tried to hide it, Charlie knew I wanted the car. He worked with me to make sure all of my documentation was received timely and kept me informed by email and text every step of the way! Overall, I'm really grateful for Charlie's expert guidance and MBSS' continued excellence in sales and service! I'd recommend MBSS and Charlie Miller to anyone looking for a quality, no pressure buying experience! More

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Not just one of my favorite dealerships, one of my favorite places to be in the whole world favorite places to be in the whole world More

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Ashley Ellis is amazing bought my car from her and have experienced nothing but the best customer service from her and the dealership. experienced nothing but the best customer service from her and the dealership. More

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Driving one hour to Silver Spring Showroom was worth it. Marcelo is great and helped me alot with everything! Amazing customer service. Marcelo is great and helped me alot with everything! Amazing customer service. More

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Best sales agent ever! Very welcoming and helpful! Provided amazing customer service! Will definitely recommend to contact him if your are planning to buy MB Very welcoming and helpful! Provided amazing customer service! Will definitely recommend to contact him if your are planning to buy MB More

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