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Juan Easley
Juan Easley at Mercedes-Benz of Silver Spring
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Juan Easley

Service Advisor

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

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4.8
39 Reviews
4.8

39 Reviews

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39 Reviews of Juan Easley

April 01, 2024

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Employee Rating

Mercedes-Benz of Silver Spring has been the absolute best dealership to conduct business when purchasing a new or pre-owned vehicle. The customer service provide always exceeds my standards. More

by Callmemsgreen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Nichols, Dorit Figueroa, Edward Moore , Charlotta Whitney; Carlos (Lot Attendant)

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Apr 03, 2024

Mercedes-Benz of Silver Spring responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Apr 03, 2024

Callmemsgreen responded

Thank you, Edward for the after delivery check-in to ensure that everything was going smoothly and if I had any questions or concerns that required addressing regarding my new vehicle! Again, it was another great experience and pleasure purchasing from the Mercedes-Benz of Silver Spring dealership for the third time. Thank you for exceeding my expectations once again and until my next purchase or referral. Peace and blessings.

February 27, 2024

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Title: A Fantastic Car Buying Experience with an Exceptional Salesman! If you're looking for a seamless and enjoyable car buying experience, look no further than Edward Moore at Mercedes-Benz of More

by Chiaraslaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Nichols, Tom Rodkey, James McDonald, Brad Fischer, Robert Marr, Edward Moore

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Mar 02, 2024

Mercedes-Benz of Silver Spring responded

Hi, thank you for your kind review; we are happy to pass along your comments to Edward here at Mercedes-Benz of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!

February 18, 2024

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The service was simply superb! Thank you for honoring our request. Extremely grateful for your service and support More

by Gayamohan.33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Wyatt

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Feb 23, 2024

Mercedes-Benz of Silver Spring responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 19, 2024

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Mile One Mercedes, especially the Sevice Department led by Tom Rodkey is second to none! More

by RLAdams1826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Fenton, Elio Ayala, Robert Marr, Juan Ayala, Greg Andre, Steve Wyatt, Jonas Hernandez, Scot Shumway, Scott McLaughlin , Tom Rodkey

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Jan 20, 2024

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 04, 2024

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Dealership and staff are outstanding! Great customer service/professionalism. You will appreciate all services provided. More

by Anita Cary
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 06, 2024

Mercedes-Benz of Silver Spring responded

Hi Anita, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 29, 2023

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Employee Rating

As always, efficient, courteous, no hard sale. Edward has been attentive to my car needs for several years. Today was no exception. may responded thoroughly and patiently to my financing questio More

by NBR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edward Moore, May Shyne

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Dec 31, 2023

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

December 28, 2023

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Employee Rating

Tom my Service Manager was excellent I'm from n. c and Tom called me daily. I Love the man. Will be back to see him. Earl Williams More

by earlwilliams2209
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2023

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 13, 2023

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Fast professional excellent customer service. Kept me informed about the status of my car and returned it soo clean. Thank you !! More

by bronxcherry703
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 14, 2023

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

November 07, 2023

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Employee Rating

Juan & Willie Rock! Thanks guys for quick service. You worked it all out even it was unexpected service. I'm excited if I have to come cack; I understand that you all wi More

by Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Rodkey

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November 01, 2023

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Thanks for the detailed service check-up. As I was about to hit the highway, I really wanted to make sure my vehicle was in the best shape possible. U ALL ROCK! Thanks again. More

by Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Rodkey, Scot Shumway

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