Marcelo Via

I never thought I'd get to rate Ray Goodarzi. A quick story. Back in Sept of 2014 I bought a 2013 SL550. Searched for months to find the right car with the three major options I wanted. ABC, B&O A quick story. Back in Sept of 2014 I bought a 2013 SL550. Searched for months to find the right car with the three major options I wanted. ABC, B&O Sound, Magic Sky. This is the car. My first question to Ray was "Is there any scratches/ curb rash under the lower front of the car"? He blurted out " I just looked underneath and it's perfect". I fly from Texas and have them put the car on a lift. The front cap, underneath was a mess. Not just curb rash but was probably caught on a curb and someone backed away causing it to come unsecured. Other issues: Right side front/rear wheels bent (straightened before I left). Coat hanger on passenger seat broken with a cut in the fascia behind the seat and probably happened at the same time. Took a 2 foot breaker bar and cheater pipe to loosen the front left wheel lugs. The air inlet box under the hood had a section broken in the air inlet grate. Easy access trunk chime was turned off making it inop. Paint felt like 1500 grit sandpaper, needed claybar. The plastic lift plate under the center of the engine was broken. I got the car home and then wrote Jim Elefantis a letter with pictures. He sent me back $1500.00. I removed the front cap and had my friends at the MB dealer where I lived repair it. All other parts mentioned above were replaced. The car was made whole again. Ray was not there the day I picked the car up but I'm sure I'd had some choice words for him. Marcelo Via picked me up at the airport and was my salesman. Finance guy, don't recall his name, and other personnel were very nice. I was disappointed in the condition of the car, but I new I had a good car to work with and everything could be remedied. More

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I purchased my GLE 350 from Mercedes-Benz of Silver Spring 5 years ago and I am just as pleased with the vehicle, the service, and the staff as I was back in 2019. Their communication, professionalism, Spring 5 years ago and I am just as pleased with the vehicle, the service, and the staff as I was back in 2019. Their communication, professionalism, efficiency, and friendliness far surpasses the other dealerships I've dealt with over the past 40+ years and I highly recommend this location! More

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The Mercedes dealership of Silver Spring was extremely professional, polite, and responsive. They made the experience very simple for me and my wife, leading the way as a first time buyer. Working with Ma professional, polite, and responsive. They made the experience very simple for me and my wife, leading the way as a first time buyer. Working with Marcelo was an absolute pleasure, he is honest, politely direct, and a straight shooter. Quite frankly, that location is fortunate to have him. More

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Love the team at this dealership! They’ve been my go to dealership since 2010! Marcelo deserves more than 5 stars! His customer service always exceeds my expectations. I’m proud to c They’ve been my go to dealership since 2010! Marcelo deserves more than 5 stars! His customer service always exceeds my expectations. I’m proud to call him a friend and trusted advisor. I don’t call anyone but Marcelo. More

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Driving one hour to Silver Spring Showroom was worth it. Marcelo is great and helped me alot with everything! Amazing customer service. Marcelo is great and helped me alot with everything! Amazing customer service. More

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Best sales agent ever! Very welcoming and helpful! Provided amazing customer service! Will definitely recommend to contact him if your are planning to buy MB Very welcoming and helpful! Provided amazing customer service! Will definitely recommend to contact him if your are planning to buy MB More

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This was the best car buying experience I’ve ever had. Marcelo was wonderful. He was patient and attentive throughout the process Marcelo was wonderful. He was patient and attentive throughout the process More

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I purchased a new GLE 350 with Marcelo and I am so happy with his service and the experience of shopping in Silver spring Mercedes. He was very attentive to me and answered all of our questions and worked with his service and the experience of shopping in Silver spring Mercedes. He was very attentive to me and answered all of our questions and worked with us step by step. His patience and knowledge did not go long way. More

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Marcelo is Very caring and really takes the time to make sure you get everything you’re looking for in a car! sure you get everything you’re looking for in a car! More

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Mercedes-Benz of Silver Spring has been taking great care of me since I purchased my car 3 years ago. Everyone I’ve come in contact with has been knowledgable, hospitable, helpful, and kind. They accommodate of me since I purchased my car 3 years ago. Everyone I’ve come in contact with has been knowledgable, hospitable, helpful, and kind. They accommodate my busy schedule and have even dropped my car off at work, always going the extra mile to show that they appreciate their customers. I am especially grateful for Adam Rew’s honesty and flexibility, as well as Jim Elefantis for his friendly patience, and Darrell Fenton for keeping me in the loop with repairs and timing. I highly recommend this dealership! More

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