Ray Goodarzi

I never thought I'd get to rate Ray Goodarzi. A quick story. Back in Sept of 2014 I bought a 2013 SL550. Searched for months to find the right car with the three major options I wanted. ABC, B&O A quick story. Back in Sept of 2014 I bought a 2013 SL550. Searched for months to find the right car with the three major options I wanted. ABC, B&O Sound, Magic Sky. This is the car. My first question to Ray was "Is there any scratches/ curb rash under the lower front of the car"? He blurted out " I just looked underneath and it's perfect". I fly from Texas and have them put the car on a lift. The front cap, underneath was a mess. Not just curb rash but was probably caught on a curb and someone backed away causing it to come unsecured. Other issues: Right side front/rear wheels bent (straightened before I left). Coat hanger on passenger seat broken with a cut in the fascia behind the seat and probably happened at the same time. Took a 2 foot breaker bar and cheater pipe to loosen the front left wheel lugs. The air inlet box under the hood had a section broken in the air inlet grate. Easy access trunk chime was turned off making it inop. Paint felt like 1500 grit sandpaper, needed claybar. The plastic lift plate under the center of the engine was broken. I got the car home and then wrote Jim Elefantis a letter with pictures. He sent me back $1500.00. I removed the front cap and had my friends at the MB dealer where I lived repair it. All other parts mentioned above were replaced. The car was made whole again. Ray was not there the day I picked the car up but I'm sure I'd had some choice words for him. Marcelo Via picked me up at the airport and was my salesman. Finance guy, don't recall his name, and other personnel were very nice. I was disappointed in the condition of the car, but I new I had a good car to work with and everything could be remedied. More

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Service was good but response to the customer’s calls not good. Your automated response system not good if nobody responds to the email that your system generates. good. Your automated response system not good if nobody responds to the email that your system generates. More

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Juan Ayala, Tom Rodkey and the entire Service team at Mercedes Benz of Silver Spring always continue to consistently perform at the 5 stars level. ⭐️⭐️⭐️⭐️ They handle everything seamlessly from issue Mercedes Benz of Silver Spring always continue to consistently perform at the 5 stars level. ⭐️⭐️⭐️⭐️ They handle everything seamlessly from issue investigation through service and turn over to the customer. We are decades long customers and are always satisfied with both Service and Sales team THANKS from the Dodge family. More

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