"I made app to have tire swap. Keep in mind I have 2 sets of tires on rims so 20 minute job. I took truck in 9 am. Advisor said should be done by 3. Had ride home. Time was 5 pm and no call. I called advisor and no call back around 4. I took Taxi myself and got there 515 pm. Advisor already went home. My truck was never looked at. Lost an entire day and they forgot. Wow. xxxx service. Keep in mind I bought 2 cars from this dealer and did all my service with them for 6 years and had my tires I. Storage with them. I ended up picking my tires up from storage and left at 6 pm. No call back, no refund or even a basic apology. I will never attend another Ford Dealer again. "
"I like the fact that they do a follow up on their service and remind you when the car is due for service. With our busy schedule, it helps a lot to get the reminder."