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Best Service and the absolute Service Advisors - STEPHEN JOLICOEUR
I bought my 2014 Escape new from this dealer, and for the last 4 /2 years I have received nothing but the absolute best service and the cream of the crop when it comes to the Service Advisers. Patrick Doucette is a gentlemen, really believes in customer service and always takes the time to discuss and explain everything. On more than one occasion he has personally brought my vehicle to the front door, when he notices that I have a hard time walking. That is service beyond, anything that I have ever experienced in my 52 years of driving. More than once , I have arrived without an appointment and asked if it would be possible to have something fixed or checked, and Patrick or Danielle Villeneuve (other adviser) has slipped me during the morning. I am totally satisfied with the complete team at Mont-Bleu Ford.
Lied about A/C working - btabou
Took me 2 summers to get fixed on full guarantee! First summer , they gave me all kinds of instructions about how to work dials! (have had cars since the 70's).
The smalest issue takes 4 hours to resolve - - - EVERY... - bfmccarthy
The smalest issue takes 4 hours to resolve - - - EVERY TIME!! Yes this is the secont time I have lost an entire morni g even with an appointment.
Terrible service. Problem was misdiagnosed Had to go to... - ptrmcculloch58
Terrible service. Problem was misdiagnosed Had to go to another dealership to get problem solved Took 2 weeks for each problem and repairs not comleted
Not my first issue with this dealership, and also not the... - DanRob
Not my first issue with this dealership, and also not the first time I've experienced unreliable service. I had to chase the dealership down in order for them to perform a service for my car despite having a scheduled pickup/appointment.
J ai acheté une voiture de luxe à grand prix et lors d un... - Gontrand
J ai acheté une voiture de luxe à grand prix et lors d un entretien usuel le service à endommagé la carrosserie. J ai fait une fiche negative chez ford et le propriétaire m a fait la leçon et insulté. Ce sont des amateur, très mauvais concessionnaire, à éviter.
Great Dealership--sales and service - Oriana
This dealership is amazing. From sales to service you can not go wrong. I highly recommend giving this dealership a chance. Rented my Ford Escape and can't say enough good things from welcoming us into the dealership to the delivery and service of the vehicle. Definitely looking forward to a long-term relationship.
Très satisfait - LouisGravel
Très satisfait de ma première expérience avec eux. Le service a été efficace et la salle d'attente agréable. le pick up est maintenant pret pour aller a la peche!
Really bad customer service all departments - private44
I ask for paint for my Fusion. I forgot it and called 3 months after. The man said they never received. Recalled 2 days after to cancel. The new man said they received and will check inventory to confirm and call me back. Never recalled... 3rd call i cancelled the order. 1 month later, I called to take appointment for service. I was put on hold for near 10 long minutes. After the service guy took 5 additional minutes to finally say that his computer was not working properly. He took my phone to call me back. Never call me until now.... I changed Ford dealer.