Troy Kerbs | Page 8

Fail to excute the agreed service Was contacted several times to make an appointment for servicing my Jeep Cherokee, it started to be a bit like stalking, but at the end I called them Was contacted several times to make an appointment for servicing my Jeep Cherokee, it started to be a bit like stalking, but at the end I called them to make an appointement on my day of. The appointment was for a regular oilchange at 65000 KM and the replacement of the frontscreen window, nothing special I would say and easy to manage in one day. I dropped the car at 10.00 AM. At the end of the day I was contacted that my car was ready to be picked up. But at the end only the oil change was done, with the remark that they didn't know about the frontscreen. I should make a new appointment for that, thank you very much!! Apparently the service dept and the body shop don't talk to each other at all with the result that it is better not to combine an appointment where both are involved. This is the second time an appointment to service my car beyond a regular oil change where they didn't do what was asked for with the excuse "we didnt know about it" More

Helpful 0

Report | Print

Fuel lid issue got resolved Dealership was quick to diagnose the problem and fix it...both Ryan and Kevin are awesome to deal with as they take responsibility and call u diligent Dealership was quick to diagnose the problem and fix it...both Ryan and Kevin are awesome to deal with as they take responsibility and call u diligently when the issue is fixed. In this case Kevin even summarized the Issue for me... More

Helpful 0

Report | Print

Routine Oil Change Just popped in for a routine oil change on the Jeep. These are the only guys I'll let work on my vehicles. Always courteous and quick. Just popped in for a routine oil change on the Jeep. These are the only guys I'll let work on my vehicles. Always courteous and quick. More

Helpful 0

Report | Print

Oil Change and More Went in for an oil change in the Express Lane. They checked everything over for me as usual and informed me I had 2 recalls. The Service Manager overh Went in for an oil change in the Express Lane. They checked everything over for me as usual and informed me I had 2 recalls. The Service Manager overheard and asked what they were. When he dound our they were simple reprogramming he had me pull my truck to the side after the oil change was complete. They performed the recalls while I waited and had me on my way promptly. Excellent service once again. More

Helpful 0

Report | Print

Damaged Rim Should of been stranded! Well I don’t know where to start! Shawn from Alberta Custom Gaskets and I am from Sherwood Park Alberta. I was in Saskatchewan with my company van an Well I don’t know where to start! Shawn from Alberta Custom Gaskets and I am from Sherwood Park Alberta. I was in Saskatchewan with my company van and RAN into a 10” pot hole in Regina. Instantly my tire blew and the rim was toast. So I got a tow to Crestview Chrysler. After a hour or looking for a new rim anywhere in western Canada for my Promaster City with no luck Troy ( the service manager) took matters into his own hands. It looked like I was stranded for approximately 1 week due to these wheels not being available( that’s another story, bad on you Chrysler CANADA for not having addacuite wheels available!) Troy had himself and a few other people working on trying to get me back On the road to Sherwood Park. They searched every possible resource possible then sent my wheel over to a wheel shop to have it repaired, not knowing if it will work or not as the damage was really bad. Expecting to be there till noon at minimum if it could be fixed I was presently surprised when I seen my van driving around the corner less than a hour later. I went to chat with Troy and Lance( the technician that was working on it) and they said it was good to go. By the way Lance was great he was extreamly professional and just about willing to give me the shirt off his back. I never thought that things would of been this smooth after something like this but at the end of the day I’m home and my wheel is all good. I would like to thank Troy and Lance for their professionalism and how they made me fell like I was in good hands. Never before have I been treated this well. Thanks guys and when I am back in Regina in a month or 2 I will stop by with some Tim Hortons. P.s. 4211 Albert street entrance to the Tim Hirtons/ subway has a massive pot hole still and it’s July 12th. Chrysler please get wheels to your dealerships if your trying to have fleet vehicles. More

Helpful 0

Report | Print

Obviously Defective seats crack in -30C & service dept does Had leather seats pull apart or crack in winter at temperatures below -30C. Service Dept did nothing and said caused by outside influence! Sales perso Had leather seats pull apart or crack in winter at temperatures below -30C. Service Dept did nothing and said caused by outside influence! Sales person viewed problem and said obviously defective.! Very disappointed with service and will not be purchasing and do not recommend purchasing a dodge Ram! More

Helpful 2

Report | Print

Overall it was good Only disappointment was the UConnect does not support the remote start app. We were led to believe it was equipped with it but turns out it is not. Ha Only disappointment was the UConnect does not support the remote start app. We were led to believe it was equipped with it but turns out it is not. Happy with our Cherokee. More

Helpful 0

Report | Print

Really fast in fixing vehicle problem i got some vehicle problem came down at shop. Troy and Tj helped real quick and solved problem?Thanks to them! Would recommend this place to my friend i got some vehicle problem came down at shop. Troy and Tj helped real quick and solved problem?Thanks to them! Would recommend this place to my friends and family! More

Helpful 1

Report | Print