Troy Kerbs | Page 7

Basic Service I usually use the fast oil change places but since I needed a recall done, thought I would get both things out of the way. Had the oilchange and recal I usually use the fast oil change places but since I needed a recall done, thought I would get both things out of the way. Had the oilchange and recall performed at Crestview. I asked to have all grease xxxxxxx greased. Grease xxxxxxx were not greased and dirty hand prints left in vehicle. I also asked for a complimentary wash. I found out this service is not free. Crestview needs to learn from other dealerships like Dilawri who treat customers as they should, considering the current shop rate. On a previous visit, before my warranty expired, I had an axle seal changed. Initially, I was told that my lift kit was the cause of the axle seal leak and it would not be covered under warrenty. I asked how that could be when there is no relation between the two. I asked for contact of the deslership's Chrysler home office rep and copies of all related documents. They then changed their mind and honored my warrenty. More

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Great service Had my Ram in fora recall. Had tires rotated and oil changed to maintain my lifetime engine warranty. The sixth oil change is free so I didn't have t Had my Ram in fora recall. Had tires rotated and oil changed to maintain my lifetime engine warranty. The sixth oil change is free so I didn't have to pay for that. Service writer Ryan and service manager Troy treated me royally. Very happy. More

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Phenomenal service I was looked after very well in the purchasing of my vehicle. I then had a couple of electrical gremlins in the vehicle. There was a small disconnect I was looked after very well in the purchasing of my vehicle. I then had a couple of electrical gremlins in the vehicle. There was a small disconnect at first but once the matter got to the service manager I was completely looked after again! Very good people in their roles. More

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Good experience. One of the better buying experiences I’ve had in a very long time, definitely buy from Dave again. I didn’t end up spending hours and hours trying to One of the better buying experiences I’ve had in a very long time, definitely buy from Dave again. I didn’t end up spending hours and hours trying to buy a vehicle. More

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The service we receive there. My wife and I have been dealing with the good people at Crestview since 2005. Over that period we have purchased a few vehicles. We have ALL our servi My wife and I have been dealing with the good people at Crestview since 2005. Over that period we have purchased a few vehicles. We have ALL our service work done there. We have always been treated fairly and with respect. going there is always a treat as we have gotten to know so many people. Keep up the good work , that is why we keep coming back. More

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2013 Wrangler Rubicon leaking antifreeze, gas and oil After googling "3.6 Chrysler leaking oil" ...871,000 results of others having the same problem. Googling Jeep Wrangler leaking radiator, 754,000 res After googling "3.6 Chrysler leaking oil" ...871,000 results of others having the same problem. Googling Jeep Wrangler leaking radiator, 754,000 results of others having problems. And googling Jeep Wrangler leaking gas when filling up, 15,500,000 having the same issues... I was really hoping for some sort of "good faith" with the manufacture. Our Jeep has only 30K on it, Being a 2013, way past warranty, so I understand it could not be covered by the dealer. Just would have been nice if the manufacture could have helped out to keep a customer happy. Nothing against Troy and Ryan!! Top notch. Jeff in parts sold me what I needed without any problems. Nice to see a parts guy care about his job and customers. All in all, a great customer experience from them. Fiat Chrysler.....you should be correcting your problems and start building quality again. None of these problems should be on a 2013 with these low miles.... Have a wonderful day, Dave More

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Small things matter I ordered the wrong windshield spayer nozzle. Guys in service helped me remove the broken one and poped in new fixing my error in seconds Cant th I ordered the wrong windshield spayer nozzle. Guys in service helped me remove the broken one and poped in new fixing my error in seconds Cant thank quick serice enough Thanks guys I ll be back !!!! Eric Gliddon More

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Professional and Friendly Unlike other dealers I've dealt with the service I've received here so far has been both professional as well as friendly and honest. I appreciate the Unlike other dealers I've dealt with the service I've received here so far has been both professional as well as friendly and honest. I appreciate these qualities. They check records for previous service records to ensure the preferences from the last experiences are repeated. For example, if you used synthetic oil last time, they will use it this time. This has not always been my experience with other dealers. I really hope this good service continues as I've only switched dealers to them recently for these good reasons as an example. More

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Good people great sevice It was for a recall on the brake pedal they had it all fixed up and they never leave a mess inside my truck. Then Troy gave me a little hint and showe It was for a recall on the brake pedal they had it all fixed up and they never leave a mess inside my truck. Then Troy gave me a little hint and showed me the proper polish to use on the black chrome tips on the truck. More

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Make good after bad review After a bad experience with a service appointment and a Phone call to adress the complaint Troy did all and more to make good the disappointing experi After a bad experience with a service appointment and a Phone call to adress the complaint Troy did all and more to make good the disappointing experience. They opened all registers to make good, free oilchange, discount on the other service and a fully cleaned car when I picked it up at the end of the day. Keepup the goodwork and try to do it the first time right. For sure I will come back for my next required service More

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