"Professional and Respectful "
I have purchased more vehicles over the years than I can reliably remember. Privately, at auction and through dealerships, new and used, cars and trucks, for both business and personal use. The task is always tedious and sometimes less than pleasant. I was surprised with my experience at Island Ford. At no time did I feel pressured and at no point was there an attempt to up sell or confuse. The bargaining process, often laborious, was quick and painless. My concerns regarding some mechanical issues were not brushed off as is usually the case with used car dealers. Quite the opposite in fact. I was treated to actual service! A test drive with a service representative to identify my concerns and a day in the shop to resolve the issues. This was prior to my committing to the deal in any way other than a "subject to". That showed a real commitment to providing a quality product. If not to me, then to the next potential buyer. I feel comfortable recommending Island Ford and in particular Dave Faithfull to friends and family. Something I rarely do. Referrals can come back to haunt you so, it had best be well thought out. A note of thanks also to Kyle Martin and Steve Slee for the excellent service.
"The Service department is Fantastic"
- Ken H
Last Friday I had an issue with my 2016 F-150, I arrived there just before 5:00 pm on the Friday. I met Boris and he laid it out "Straight" to me. He let me know that all of the mechanics have either finished for the day or left already. Unfortunately for Stephen he step out of the back at that moment. Boris asked him to take alook at my truck and we whipped it to the back for him to hook up the computer.
By the time Stephen finished, Boris had arranged for a loaner vehicle and asked if I could leave my truck there and they could get a mechanic to look at it.
I have dealt with other dealerships in the past (None on the Island) and came away very disappointed.
This great team, calmed the situation, took charge, found a solution and had me rolling again by Wednesday. I am more than impressed and definately recommend them!
ps - I need a button after 5 stars!
Other Employees Tagged:
, Boris Juric and Steve Slee
"Excellent, knowlegable and friendly service"
I have recently purchased a new 2017 Mustang GT California Special from Jesse Hockin. Having previously purchased a car from Island Ford I had no hesitation to make my next purchase from them. The people are very friendly and helpful whether it is in sales, service or parts. I have been a satisfied Island Ford customer for the last 2 years and would highly recommend Island Ford for your next purchase or service.
"exceptional care and detail"
I really feel everyone takes great care and interest in all my questions and all my service needs. I am well taken care of and feel I can trust every issue to be dealt with professionally and fairly. Glad to have bought my great 150 from Ford... Great team and super atmosphere