Service Dept | Page 15

GREAT SALES STAFF, POOR FINISH, Russ and Dom for the Finish! Just bought a brand new 2014 Fiat 500L from Peel Fiat. Love the car! and the sales staff (Dominic and the others I spoke to) were FANTASTIC! However t Just bought a brand new 2014 Fiat 500L from Peel Fiat. Love the car! and the sales staff (Dominic and the others I spoke to) were FANTASTIC! However the finishing prior to delivery was beyond poor. Glue from tape was left all over the vehicle including above the front windshield, side doors and where they tried to remove it (looks like with a shop towel) has several surface scratches. Inside windows where not cleaned and had several hand prints on them. Scuffs on the door panels from someone's boots were not removed (even though I pointed it out to Dominic the day before). Along with other things I pointed out a plastic bag attached to the bottom of the vehicle I had noticed the day before, and asked them to remove as it was melting on the exhaust and making a terrible burning smell. My other and I took the vehicle home and had to clean under the hood as best as we could at 10pm so I could at least show the vehicle off the next morning. There is also a nifty little rattle in the back tail gate. To top it all off, driving into work today the tire pressure sensor went off with 225km on the car. My question, what exactly was done on the PDI that I paid for? So the long and short ... Sales Staff AMAZING! Detailing Staff, extremely poor.. (Tip for them, when sales staff says they have a picky customer, put a little effort into it.) ________________________________________________________________________ A few days after purchasing my "NEW" Fiat 500L I had to take it back to the Dealer to finally have the Tape removed. After being asked if I really needed my "NEW" vehicle (of course I need my NEW vehicle, That's why I bought it after all) My vehicle was returned to me with scrapes down to the metal! are you kidding me? Spoke to Russ who was taking care of me after my first review, he has been a pleasure to deal with. Arranged to bring my Vehicle in Today (Wednesday Aug 20) (Made arrangements 3 days before) and was told that I would have a loaner car. Fantastic Right... Not a chance! After being stuck at the dealership for 2 hours and 2 hours late for work, because someone had the brilliant idea to send the loaner car out to drop off another customer, and upon return ran into traffic. So Service decides to do the paperwork ahead of time to get me moving quicker! (Wonderful Right... Not a chance... They proceeded to ask me for my credit card, are you kidding me?!? First I am only returning to fix the damage their detailer did to my vehicle!!! How about you use his card. The Service Manager decided it best to wave the need for my credit card (Good move!). So the vehicle finally shows up! Again Fantastic right! Nope! Wrong again! they gave me a Loaner Vehicle that had the gas light on! So back into the dealership I go. Here's to hoping everything works out in the end. _________________________________________________________________________ Thursday last week I went to pick up my repaired vehicle a few hours earlier then expected. The repairs were completed with a quality outcome. Thank you to Russ and Domenic for putting out the extra effort to make me a happy customer! and so happy that I finally got my "New car feeling"! Thank you to Domenic who pulled through and got the items he promised me! Moving forward I am hoping some protocol has been put into place to prevent something like this from happening to another customer. Thank you Peel Fiat. More

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multiple good experiences We have purchased 8 vehicles, 7 Dodges and 1 Fiat, from Josh with 2 more on their way, great experience each time, Josh keeps us informed of all impor We have purchased 8 vehicles, 7 Dodges and 1 Fiat, from Josh with 2 more on their way, great experience each time, Josh keeps us informed of all important updates and recalls and Gil is also great More

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Great vehicle price and service The vehicle was exactly what I was looking for and the lowest price in the area. It even came with a set of snow tires at no extra price. As well serv The vehicle was exactly what I was looking for and the lowest price in the area. It even came with a set of snow tires at no extra price. As well service has been exceptional. Great place! More

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little red truck Russ was just great as always , this is the second truck we bought from him, The 1500 Diesel is great and better on fuel then we expected for a bran Russ was just great as always , this is the second truck we bought from him, The 1500 Diesel is great and better on fuel then we expected for a brand new truck. Very ,very small problem with truck and service looked after it with in min,s. Just a small screw in a tire. Thank you Kevin 5 Fish Resort Alban More

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Good deal for used grand cherokee from John, Great financing rate from Bond, lightening fast service from Richard, thanks for all of your effort. Recommend to anyone who is looking for a deal from Pee financing rate from Bond, lightening fast service from Richard, thanks for all of your effort. Recommend to anyone who is looking for a deal from Peel. More

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We came to the dealership looking to buy pre-owned, however after meeting with Josh and discussing the financing options and the price of a brand new Fiat 500 we decided it made more sense/cents to buy however after meeting with Josh and discussing the financing options and the price of a brand new Fiat 500 we decided it made more sense/cents to buy brand new. Thanks Josh for walking us through every step in the buying process and for answering all our questions. Kudos also to Richard from the service department for coming through on a great set of winter tires and rims. More

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I had a great experience at Peel Chrysler Jeep. Rocco was fantastic as well as Sofiane. Everyone was very friendly and welcoming, including the guys in the service department. And most of all, I'm very excit fantastic as well as Sofiane. Everyone was very friendly and welcoming, including the guys in the service department. And most of all, I'm very excited about my new Jeep Wrangler. Could not be happier. It was a great experience overall. Thanks everyone! More

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The website price is what brought me to the dealership as no other site even compared to what Peel was offering for the 2014 Dodge Journey. Peel has a friendly atmosphere with approachable staff. Minor comp no other site even compared to what Peel was offering for the 2014 Dodge Journey. Peel has a friendly atmosphere with approachable staff. Minor complication in picking the vehicle up as it was not plated as my sales associate was no longer with the firm. Russ advised the vehicle would be ready in a few hours and for me to come back. Three hours later the vehicle was ready. Russ went over the vehicle details with me and ensured I had an understanding of the operation of my new purchase. The service department is in a word exceptional. I was having issues locating winter wheels for the vehicle and Richard in service offered to have my winter tires installed on the aluminum rims and sort out getting steel rims for next season. He was able to facilitate this the next day and it only took an hour to complete. Richard truley understands the meaning of the word service and is a definate asset to the firm. I also had brief interaction with another service representative by the name of Ro who is also personable and knowledgeable. I am certainly happy with the purchase of the vehicle and the serviced received. I have already recommended this dealership to people and will continue to do so. More

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Having experienced of owning a new car purchased at peel Chrysler was great! Kudos to Rocco and Sam for all help they have extended to us and going there for our maintenance, change oil your service departm Chrysler was great! Kudos to Rocco and Sam for all help they have extended to us and going there for our maintenance, change oil your service department are really accommodating and friendly as well. Keep up the good work! More

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GREAT SERVICE, DRIVE FROM ERINMILLS TO HAVE MY FIAT SERVICED AT THE DEALER. FAIR PRICES AND QUICK SERVICE. APPOINTMENTS EASY TO GET. WOULD RECOMMEND TO MY FRIENDS. SERVICED AT THE DEALER. FAIR PRICES AND QUICK SERVICE. APPOINTMENTS EASY TO GET. WOULD RECOMMEND TO MY FRIENDS. More

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