Service Dept | Page 14

Great Service I recently had to book an appointment for service when my brakes suddenly gave me problems. Ro was able to book me in quickly and Sean took care of m I recently had to book an appointment for service when my brakes suddenly gave me problems. Ro was able to book me in quickly and Sean took care of me when I brought my car in. Sean explained the problems and visually showed me what he was referring to. The car was ready in a couple of hours. Great service and fast! More

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Excellence !!! Bought a 2014 Dodge Ram - great sale price!!! My experience was a valuable one from beginning to end. Have recommended Peel to friends and family memb Bought a 2014 Dodge Ram - great sale price!!! My experience was a valuable one from beginning to end. Have recommended Peel to friends and family members. Would definitely buy from Peel again. Winston B. More

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excellent Best Wishes for All Team from me . I will always recommend this particle dealership along with service department and technical help . I am sure you Best Wishes for All Team from me . I will always recommend this particle dealership along with service department and technical help . I am sure you are # one not only for me . Thank you for Yours excellent Service . More

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Way better than my previous dealership. Peel Chrysler is the best dealership that I have been to so far. Ro Mane and the other service advisers have been lovely to deal with. Peel Chrysler is the best dealership that I have been to so far. Ro Mane and the other service advisers have been lovely to deal with. More

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good service and sales found a warranty we did not know we had, so had work done under warranty when thought would have to pay. quick and efficient turnround found a warranty we did not know we had, so had work done under warranty when thought would have to pay. quick and efficient turnround More

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Customer Service, Customer Service I could write long list of the issue that I was dealing with them, but will say 2 issues is nightmare. Oil change- the tech forget to close a cup or I could write long list of the issue that I was dealing with them, but will say 2 issues is nightmare. Oil change- the tech forget to close a cup or filter and lost oil and car needs to be tow back to the Peel. I did visit them 2 times before they tow a car and they said they need to reset a sensor, when oil was leaking like crazy. It's not a rocket science to change oil, but I guess for their tech it’s. My 2014 Jeep Grand Cherokee has water problem. When you drive you can hear water splashing on the right side. I did open 2 tickets with Chrysler Canada and Peel had the car 5 times to fix it and they can’t. Each time is different BS story why is leaking. Top on that last time I was told that pro will show up to fix an issue as well engineer from Chrysler to see what’s going on. (Chrysler Canada had the same story in their files) When I show up there again last week (is leaking again) the different tech said that he can’t find any info about company that fix a leaking issue. There wasn't any invoice from company to the PEEL that is dealing with this kind of issue. I asked the person how come I was told that the issue will be fix by specific company, Chrysler Canada has the same info in their file and you are telling me that’s not true. Also I call Dealer Principal to complain and never had call back. I did that from cell once at the PEEL and I saw him waking up and down drinking coffee and was told that he is busy please leave VM This people keep BS to you all the time. Don’t buy from them. Also once you buy and submit your opinion on DealerRated.ca and aren't good the person will call and asked you to change so they got good rating. More

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Very happy with our new car We were not easy customers - I know that. But Lida always made herself available to answer questions and help - even on personal time! That's big in m We were not easy customers - I know that. But Lida always made herself available to answer questions and help - even on personal time! That's big in my books. When unexpected problems out of both our control popped up, Lida, Nazar, Darryl and other staff sought to get it resolved. Price was amazing - other dealers admitted they couldn't touch the price. Really love our new Sportage! More

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Beyond the Call of Duty Dear Mr. Mane, Mr. Cyr and Mr. Diamantakos: As arranged through Darel last week, my wife Anne brought in her 2013 Grand Caravan today for service t Dear Mr. Mane, Mr. Cyr and Mr. Diamantakos: As arranged through Darel last week, my wife Anne brought in her 2013 Grand Caravan today for service to the left rear brake. Although it meant a 75 minute drive in to return to the dealership from which we bought the vehicle, I was pleased to do so. Why pleased? As I explained to Darel in a phone call last week, I was convinced that a faulty left rear caliper had caused the pad to wear through completely (at 27800 km; the right pad and rotor were virtually in factory condition.) A local Chrysler dealer would not think beyond his statement that brakes are normal wear-and-tear items and would not be considered for warranty work. Darel told me to bring the vehicle home and that Peel would get to the root of the problem. Peel Chrysler has proven to be true to its word. Not only was the left rear brake fixed under warranty, the service department demonstrated its absolute professionalism when it also replaced the right rear rotor and pads as well. I am an experienced powerboat racer and mechanic and appreciate the demonstrated understanding of the importance of balance in braking systems. I suppose a case could have been made to service only the left brake, but I would not have been entirely convinced of the wisdom of that. What an absolute delight to watch a top-notch service team do the right thing the first time! Beyond providing great service and demonstrating fair mindedness, Ro and his team went out of their way to make certain my wife's time was not wasted during what was obviously a busy service day. Mike delivered her to Square One for the afternoon and Lia brought her back when the Caravan was finished, providing her with an unexpected afternoon of shopping in an old haunt. This was all done with a smile by the Peel team. In a word, WOW! What service. Apparently Ro appreciated receiving my written analysis of the problem which I intended as a time-saver for the service department. A dealership that values input from its customers - double WOW! I wish the same could be said for the dealer in our area. In summary, we know we got a great vehicle at a great price when we bought the Grand Caravan from Peel Chrysler. I was told at that time that the service department was easily the equal of the sales team. I can now attest to the accuracy of that claim. In short, I could not be happier with "my Chrysler dealer". I will drive the long distance to Peel any time... including when it is time to buy my next vehicle. Best regards, HW More

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Customer feedback -service dept and Sean Hill Friendly customer service. Always available when needed. Goes over and beyond to meet the needs of the customer. Listens to customers concerns and fo Friendly customer service. Always available when needed. Goes over and beyond to meet the needs of the customer. Listens to customers concerns and followers through with positive feed back. More

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Salesman Noor excellent but overall experience disappointing Could not ask for a better salesperson in Noor, he maintained communication throughout our whole buying process & even after while we had further conc Could not ask for a better salesperson in Noor, he maintained communication throughout our whole buying process & even after while we had further concerns. Sofiane was professional & friendly. Can not say the same for Stephano (stating he was the "boss" ) we were very disappointed the rim on the grand cherokee was seriously damaged & being excited, buying long distance/internet we didn't notice until a family member pointed it out. It was unfortunate to have to deal with Stephano as he accused us of doing it. However the outcome was jointly rectified, us paying an additional sum to get a new rim, not to mention the gas, time & tears. LOVE THE Cherokee & APPRECIATE NOOR More

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