460 Reviews
Write a Review460 Reviews of Romeo Nissan
October 27, 2017
Always exceptional service I can't imagine a better experience with a service department...unless it was free!!! I've been dealing with them for 6 years now, and every time h I can't imagine a better experience with a service department...unless it was free!!! I've been dealing with them for 6 years now, and every time has been just great. The service advisors are always helpful, knowledgeable, and very pleasant to deal with, and know and remember you by name. No surprises. And the courtesy vehicles are excellent and make it so much easier to get your vehicle in for service. Daryl More
Other Employees Tagged: Karen Campbell , Adam McCallum
October 25, 2017
service and tire change Dealt with Karen she is excellent with me the customer. She had questions when I left she called me and explained everything to me instead of going ah Dealt with Karen she is excellent with me the customer. She had questions when I left she called me and explained everything to me instead of going ahead with anything my vehicle. When I arrived back she showed me the part that needed to be replace. She is very knowledgeable. More
Other Employees Tagged: Karen Campbell
October 24, 2017
Helped us regarding the position on roof crossbars We recently purchased a 2017 RX 350 we asked how the crossbars are removed Romeo not only demonstrated but had a serviceman move them forward this mad We recently purchased a 2017 RX 350 we asked how the crossbars are removed Romeo not only demonstrated but had a serviceman move them forward this made it much easiler for future use and was very much appreciated thanks Romeo More
October 21, 2017
Exceptional Service Kudos to the Lexus of London staff for going above and beyond to ensure their customers are completely satisfied. Recently I went in for routine serv Kudos to the Lexus of London staff for going above and beyond to ensure their customers are completely satisfied. Recently I went in for routine service and a issue was found during inspection that had so far not caused any problems. They made arrangements to bring my car in to fix this issue while it was still under warranty, provided me with a substitute vehicle that they brought to my home 45min away from the dealership and had my car done on time, inspected and even did a great cleaning job for me! I would recommend them to anyone! thank you to all the staff! More
Other Employees Tagged: Karen Campbell , Adam McCallum
October 03, 2017
Effortless and Uncomplicated I was contacted regarding a recall on my RX 350 an appointment was arranged. I was instantly dealt with and given a courtesy car. I returned a few hou I was contacted regarding a recall on my RX 350 an appointment was arranged. I was instantly dealt with and given a courtesy car. I returned a few hours later to a clean car full of gas and problem solved. It just doesn't get any easier than that!!! We live in a busy world but its refreshing to experience organized professionalism at its highest level! Karen and Romeo are a joy to deal with. More
Other Employees Tagged: Karen Campbell
October 02, 2017
great service from Romeo I took my Lexus 350 in for break service on September 20th. The service rep Romeo Nissan provided very professional and courteous service during the e I took my Lexus 350 in for break service on September 20th. The service rep Romeo Nissan provided very professional and courteous service during the evening. The work was completed very efficiently in a timely manner. Romeo seems very experienced in his knowledge of auto repair and talked to me about the whole process of the repair, which kept me at ease.Thanks Romeo. More
October 01, 2017
fantastic service Excellent knowledgeable and friendly service department. Would recommend for service. Work is explained up front, done on time and price quoted. Clean Excellent knowledgeable and friendly service department. Would recommend for service. Work is explained up front, done on time and price quoted. Clean and comfortable service and waiting area More
Other Employees Tagged: Karen Campbell , Henry Gao
September 28, 2017
Finally 'time' my dream car and truly a dream team! For as long as I can remember I have wanted a BMW but, raising my children, an unplanned illness and "life" forced me to put that dream on hold. Then For as long as I can remember I have wanted a BMW but, raising my children, an unplanned illness and "life" forced me to put that dream on hold. Then as things finally got "normal", I allowed myself to do something I'd always wanted to do and, I explored the idea of buying a BMW X3 - because, it just made sense! I looked at other SUV makes and models but always came back to the idea of owning a BMW and so, I committed to the idea. I looked online daily and even went so far as to drive to Woodbridge to look at what I thought would be "my car" - no chance; it was, in short, a mess and definitely not worth the drive BUT.... just as we were pulling off the highway, I see that Lexus of London has the same car; better price, even lower mileage and I'd be spending my money closer to home! I immediately made an internet inquiry - it was Saturday, after all but Sue IMMEDIATELY responded to me with all the information I needed, I set up an appointment with her for Monday. The WHOLE team, from the time I entered Lexus, was warm and welcoming and exploring the offering on the X3 was a whole lot easier than I'd planned for; no dickering.... Sue explained that Lexus had adopted a new way of doing business, no negotiating, just right priced and although I didn't commit to purchasing when I left, I knew I had to have this vehicle and by the time I got home, the decision was made. I connected with Kylie and before too long, I had confirmation that I'd be taking delivery on Friday September 22nd! I arrived, my car was ready AND the Ladies of Lexus, my dream team, had gone so far as to purchase a set of authentic BMW plate holders for me - no dealer name, no nothing just B M W!! I can't even begin to express my gratitude for that gesture and what followed was just the bonus; I was handed off to their partners in service and technology - they showed me around my car (inside and out), set-up my Bluetooth and other options and made sure I was comfortable taking my car off their lot - yes, I have the manual and I will make my way through it BUT having people walk me through was value added, no question! I have purchased a car or two in my day but this experience tops them all AND if this is the last vehicle I ever buy, I am so thankful for the experience the Lexus team has given me - others could take a page from the Lexus of London book and be better for it. IF you are looking, consider Lexus - they will not disappoint! More
Other Employees Tagged: Sue Vincent , Kylie Ellis
September 28, 2017
Top drawer front to back This is how a dealership should be run. Thanks to Sue Vincent and Kylie Burridge on the transaction, and Rob for the delivery. Will drive the 125 km This is how a dealership should be run. Thanks to Sue Vincent and Kylie Burridge on the transaction, and Rob for the delivery. Will drive the 125 km from Burlington to London for service. More
Other Employees Tagged: Sue Vincent , Kylie Ellis, Rob
September 23, 2017
Absolutely awesome. My 2009 LS was in for detailing and to have the ceramic treatment for the paint. When the service was complete I'm certain the last time the car was t My 2009 LS was in for detailing and to have the ceramic treatment for the paint. When the service was complete I'm certain the last time the car was that clean was the day it came off the line. Absolutely nothing was missed. Grass from my golf clubs that was on the underside of the truck gone. Several marks on the side from people in parking lots opening their doors gone. Even a small salt stain tucked in a crevice between the driver seat and door gone. Everyone that I had contact with were friendly and helpful. One of the best service departments in town. Management should be proud of these people plus the guys behind the shop doors who so obviously take a great deal of pride in the work they do. More
Other Employees Tagged: Henry Gao