Romeo Nissan | Page 50

Always a great experience Everyone I meet at this dealership is very friendly and they all want to help the customer. They also go above and beyond - for example I think it wa Everyone I meet at this dealership is very friendly and they all want to help the customer. They also go above and beyond - for example I think it was Karen who found out that I wanted new floor mats but didn't want to pay for a full replacement set. She went on a hunt and found some that were already at the dealership. I was able to get the set for a better price. The only trouble I have is with the phone system. You have to know the number for the person you want to talk to, and if they aren't there you have to leave a message. I would prefer to have an option to connect with another customer service person rather than have to wait for a call back. Just a suggestion. More

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Trouble in Tenesee Rob, 08 RX 350 Experienced 3 sensor lights come on in bad weather in Tennessee mountains, returning from vacation, spoke with Romeo Rob, 08 RX 350 Experienced 3 sensor lights come on in bad weather in Tennessee mountains, returning from vacation, spoke with Romeo the service adviser who took the time to explain my options and possible problems and that if I could get to a dealer- contact him any time with the codes to verify the diagnosis. I was extremely impressed with the manner in which Romeo showed concern and professionalism toward my frustration with my drive-ability issues. Customer service is alive and well at Lexus of London!!! Thanks again Romeo! Made it home safe More

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Amazing Customer Service = Customer For Life! There is no doubt about it, Lexus Of London provides the best customer service in London, Ontario! I've never been treated with so much respect and ge There is no doubt about it, Lexus Of London provides the best customer service in London, Ontario! I've never been treated with so much respect and general kindness. From my first experience with my sales rep Stephanie, to Adam, Romeo and the rest of the service department. I've never passed an employee in (or outside) the building that didn't smile and say hello. AMAZING! That's about all I can say. I truly think that every Lexus dealership in the country should look to London as an example! Thanks guys, customer for life! More

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Excellent Having purchased a RCF in December I was so pleased with the overall experience that I went back and purchased an NX for my wife. Sue Vincent and Ala Having purchased a RCF in December I was so pleased with the overall experience that I went back and purchased an NX for my wife. Sue Vincent and Alan Calvert bent over backwards for me on this deal and I certainly will recommend this dealership to anyone looking for a Lexus product. As a side note I reside in Oakville and the distance was well worth it. Thanks to Sue and the entire team at Lexus of London, superb job. More

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Customer Service Par Excellence The dealer service team is always most courteous and willing to go that extra mile to assist - even driving to the mall to jump-start my vehicle one The dealer service team is always most courteous and willing to go that extra mile to assist - even driving to the mall to jump-start my vehicle one day. Congratulations and thanks to Adam and his team - Romeo, Jason and Karen!! . More

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Lexus LS 430 owner This is the best place around to keep your Lexus well maintained. Everyone in the Service department is quite competent and very courteous. No surpr This is the best place around to keep your Lexus well maintained. Everyone in the Service department is quite competent and very courteous. No surprises ; no upselling, Allan Calvert and his Sales team will not sell you a vehicle unless they feel it's right for you. An A-1 group Terry L More

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Fast and Very Courteous Had tome tire pressure problems showing up on the computer on my older Lexus. They took some time and checked all the tires, reset the computer and se Had tome tire pressure problems showing up on the computer on my older Lexus. They took some time and checked all the tires, reset the computer and sent me on my way in 15 minutes with complimentary service. More

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Would deal with this dealership for both sales & service After trying to deal with other Lexus dealerships went to Lexus of London, just a fabulous experience. Sue Vincent worked with Allan Calvert and I pu After trying to deal with other Lexus dealerships went to Lexus of London, just a fabulous experience. Sue Vincent worked with Allan Calvert and I purchased a hard to come by Lexus RCF. Sue went out of her way to accommodate me on finalizing the deal. Would recommend dealing with Lexus of London and certainly Sue Vincent. More

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Thanks Stephanie Our recent experience in working with Stephanie in the trade in of our Lexus for a new model was nothing but positive. She was very professional, fri Our recent experience in working with Stephanie in the trade in of our Lexus for a new model was nothing but positive. She was very professional, friendly and helpful. She knows the models and options and allowed us to ask a lot of questions. There was no pressure but only helpful comments as we worked our way through our trade-in value and final purchase price. Our experiences in the past and this recent one dealing with Stephanie shows an organization and individuals committed to customer satisfaction. Thanks Stephanie and all who worked with us. More

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Can't do better! The reception desk, run by Rhonda, is efficient and friendly. Even if you know how to make a coffee in their machine, she will cheerfully help you. The reception desk, run by Rhonda, is efficient and friendly. Even if you know how to make a coffee in their machine, she will cheerfully help you. All of the service advisors are friendly and helpful, and make the visit much less painful! All work seems to be done efficiently and well, and the car-cleaning crew does a great job. It's a nice extra to have the car returned looking like new. Thanks! More

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