Pamela Ishaq | Page 3

My oldest Toyota was having problems. 2005 Echo Our old 2005 Echo has 225,000 Kilo. on it and it began idling rough. I made an appointment for service and brought it in to Charlesglen Service. Work Our old 2005 Echo has 225,000 Kilo. on it and it began idling rough. I made an appointment for service and brought it in to Charlesglen Service. Work order was generated by a very pleasing Service Writer Pamela Janzen Ishaq. With the best efforts of the Technician all of the possibilities and steps were taken other than replacing an expensive part. Very worth the gamble in my books since I am unemployed . Pamela advised me to keep an eye on Echo for the return of the problem. Good heads up, the problem returned the next day. I phoned Pamela and she went into action finding the parts required for the final repair to fix the problem. She also had an appointment made for me to return on a convenient day for myself. We all know that in a perfect World we would like things repaired first time around. In this case Pamela took into account that just an adjustment might fix the problem. I very much appreciated this action by the Technician and Pamela. You made your best efforts to try and save me some money. Much Appreciated. Even returning to put this problem to rest I am very happy we tried this action first. I will always put my faith in Charlesglen Service. A large Thank You to the Shuttle Service too. More

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Best of dealerships My wife and I purchased a new 2015 Camry from this dealership. Besides our total satisfaction with the car, Charlesglen has been the best/nicest group My wife and I purchased a new 2015 Camry from this dealership. Besides our total satisfaction with the car, Charlesglen has been the best/nicest group I've ever dealt with when buying a vehicle. They have been very thorough in the purchase and delivery of our vehicle as well as the follow ups and maintenance. We are grateful for the happy, courteous people that work in every department there. More

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Full service which cost $1550.00 and no regrets Great service as always since 2002 and I take my car all the way from Banff. Pamela was great to deal with and her Halloween costume was great too. W Great service as always since 2002 and I take my car all the way from Banff. Pamela was great to deal with and her Halloween costume was great too. While waiting for the car from 10.00 AM till 3.30 PM, enterprise was great too lending me car to attend Friday prayers at a very nominal charge. All you guys were great. Keep up the good work guys. Till I see you again, wish you all the best! More

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Loyal customer I have been a Charlesglen costumer for over 20 years and 4 Toyota vehicles and now 1 scion. The main reason I am still driving a Toyota/Scion is your I have been a Charlesglen costumer for over 20 years and 4 Toyota vehicles and now 1 scion. The main reason I am still driving a Toyota/Scion is your wonderful staff. It is the reason that you have kept my business. More

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Spectacular and Professional on all levels This is my 4th new vehicle from this Dealership . Each and every time from the sales process , through the finance process , to the delivery process This is my 4th new vehicle from this Dealership . Each and every time from the sales process , through the finance process , to the delivery process and the Service Centre is everything you would expect from a Professional , Courteous and Honorable Dealership . More

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Car Shopping Made Easy Everyone we dealt with at Charlesglen Toyoto was very knowledgeable and pleasant to deal with. I would recommend them to anyone interested in shoppin Everyone we dealt with at Charlesglen Toyoto was very knowledgeable and pleasant to deal with. I would recommend them to anyone interested in shopping for a vehicle. More

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great service and courteous staff I found Pamela, my service agent, especially efficient. She phoned me twice and kept me informed throughout the service process. I especially apprec I found Pamela, my service agent, especially efficient. She phoned me twice and kept me informed throughout the service process. I especially appreciated how she took the trouble to inform me when the car was ready for pick-up. I felt i was well taken care of. Thanks, Pamela. More

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An absolute pleasure, from beginning to end! Our sales professional, Andrew Fagan, looked after us and satisfied our every question and concern while we chose our new vehicle. He verified the av Our sales professional, Andrew Fagan, looked after us and satisfied our every question and concern while we chose our new vehicle. He verified the available inventory and ensured that our choices would be met with all of the requirements that we had when we came in. As owners of multiple Toyota vehicles, we were not worried about our experience at Charlesglen Toyota. Our family has been long time customers and can highly recommend this dealership to others with great confidence. You won't be disappointed. More

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The shuttle driver was very rude and was showing attitude all the time he dropped me to home. Although other staff asked me to wait for shuttle but when he came in he said he cannot give me a ride as he had all the time he dropped me to home. Although other staff asked me to wait for shuttle but when he came in he said he cannot give me a ride as he had been busy that day. He told me instead of shuttle I should just wait at the dealership. He told me that he can say no for shuttle when he wants. More

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Harris Kok is extremely friendly, easy to deal with, and most of all fair and honest. He isn't a pushy salesperson, he speaks to you, and always gives you time to think or talk over with your spouse before most of all fair and honest. He isn't a pushy salesperson, he speaks to you, and always gives you time to think or talk over with your spouse before making a major purchase. Service team is extremely helpful, and I never feel like I'm getting ripped off. I usually deal with Pam, and she's fun, caring, and most importantly, honest. More

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