Pamela Ishaq | Page 2

Ongoing relationship This is the 7th Toyota and 4th Tacoma that I have purchased from Charlesglen. I continue to be impressed by the professional and caring attitude of ev This is the 7th Toyota and 4th Tacoma that I have purchased from Charlesglen. I continue to be impressed by the professional and caring attitude of everyone I come in contact with. This is an exceptional dealership. More

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Charlesglen Toyota is just like Family I had an early morning appointment (which I was 30 minutes late for) for a Precautionary Shift Lock Recall I was notified about and a leaky tire, yet I had an early morning appointment (which I was 30 minutes late for) for a Precautionary Shift Lock Recall I was notified about and a leaky tire, yet when I pulled into the warm,clean service bay I was greeted by all familiar faces. My appointment was with Colin (whom I have trusted for years) in the service drive-thru, but when Megan (another familiar face) noticed he was busy serving another customer, she greeted me right away and helped me get checked in. I had numerous other small items that I wanted them to look after for me, and she diligently noted all of them. I especially appreciate that she went to my car with me to confirm my concerns! I went to get a free coffee before leaving and I ran into multiple people from parts, sales and service that I not only recognized, but they also recognized me! They got me into a rental (a Brand New Corolla!) and I was on my way in no time. No sooner was I done all of my errands that I got a call from Colin saying everything was done, and ahead of schedule. When I arrived, I was again greeted at the service counter, but this time by Pam (yet again a familiar face), as Colin was on the phone. What a TEAM! All of my items were addressed perfectly, and the price was LESS than they originally quoted! What meant the most to me though was that it felt like FAMILY because they know me. And when you can recognize the faces of a business that you see on 1-2 times a year, that says a LOT about their organization's integrity. If you take care of your employees, they will take care of your customers. PLAIN AND SIMPLE! Charlesglen clearly does BOTH! See you again soon! PS - Please pass along my "thanks" to your technicians Andrew, John the rest of the team in the shop too! They clearly care about their work! Great job guys!!! More

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Great service. Staff friendly,efficient,and very informative Great Dealership and am looking at buying a new car next year. Will buy it through them as they take care about their customers and vehicles. Great Dealership and am looking at buying a new car next year. Will buy it through them as they take care about their customers and vehicles. More

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wonderful service I have been dealing with Charlesglen for well over 40 years. Nothing but great friendly service. Mark is the kindest caring person you will ever meet I have been dealing with Charlesglen for well over 40 years. Nothing but great friendly service. Mark is the kindest caring person you will ever meet as is Pam. Kate was very helpful and professional in our leasing of our 2018 Highlander. Well done guys More

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30 years of amazing service The very best Sales and Service staff on the planet! I go to Charlesglen because of the amazing people who work there. 30 years and 6 vehicles... and The very best Sales and Service staff on the planet! I go to Charlesglen because of the amazing people who work there. 30 years and 6 vehicles... and counting. Thanks for consistently providing me with the peace of mind, and the confidence - that I have received the finest that can be offered. You all ROCK! D. Barth More

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Everyone wanted to help Everyone at this dealership wanted to help us. Always felt welcome. A real family oriented business. My 1.5yr son was with us. And they made him feel Everyone at this dealership wanted to help us. Always felt welcome. A real family oriented business. My 1.5yr son was with us. And they made him feel comfortable. Which in turn made our experience very enjoyable. This is the second vehicle I bought from charlesglentoyota, and I will buy another from them as well. More

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Great place. Awesome service! Had my oil changed at Charlesglen Toyota recently. Right from the start it was a great experience. From the Drive-in service bay to the quick and warm Had my oil changed at Charlesglen Toyota recently. Right from the start it was a great experience. From the Drive-in service bay to the quick and warm greeting at the service desk, I felt like I was right at home. They knew I was there to wait and offered a nice seat in the customer lounge while I waited. They were 25 minutes ahead of schedule on my service, and quickly found me to get me on my way. The price was fair for the work done on my vehicle, and I would like to give a big shout out to Pam and her team for getting it done! Thank you! More

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Continuing contentment with Charlesglen Toyota I just traded in my 13 year old Sienna. That car was purchased at Charlesglen back in 2004 by my husband and I, but I was the primary driver. It took I just traded in my 13 year old Sienna. That car was purchased at Charlesglen back in 2004 by my husband and I, but I was the primary driver. It took our family on many trips and gave us great memories. My late husband believed in taking care of a vehicle and Charlesglen made the servicing easy for us and me. The service personnel and the shuttle drivers all go beyond good customer service to friendly, supportive and efficient attitudes. This time, my son joined me to choose a new vehicle and our experience continued to be great. From searching with Mike Loritz in Sales to Jim helping us with the new electronics and the staff in finance, the experience was top notch. Toyota vehicles are so familiar to Charlesglen staff, but still they dealt with our questions and needs with patience and focused on serving us with excellence. I am more than happy to think about the next journeys with my new Sienna and the confidence that I feel in Charlesglen helping me to care for it. More

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Excellence in all departments! I have been a loyal customer of Charlesglen for about 14 years. The dealership is completely focused on customer service from the showroom to service I have been a loyal customer of Charlesglen for about 14 years. The dealership is completely focused on customer service from the showroom to service. The sales folks were tireless in producing numbers to answer my questions. Pam in service is exceptionally efficient, friendly, and accommodating. The service workers are all courteous and careful. The shuttle drivers are interesting and fine folks. As a result, I have no plans to change my brand or dealership. More

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Love my Toyota Dealership This is my second car purchased here. The service department staff are helpful and courteous. The sales and fiance people were also great throughout t This is my second car purchased here. The service department staff are helpful and courteous. The sales and fiance people were also great throughout the whole process. It was a pleasure picking up my car, right down to getting an overview of the car. ?? More

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