Mark McQueen | Page 9

Great staff! Very professional, friendly service staff and great to work with! Kept me updated with what was happening with my truck. Shuttle service was quick a Very professional, friendly service staff and great to work with! Kept me updated with what was happening with my truck. Shuttle service was quick and the gentleman friendly! More

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The Best -I felt like a VIP! - All service appointments no issues or concerns in 6 years - Just traded my first RAV4 for a 2015 one and was really happy with the trade in and Lov - All service appointments no issues or concerns in 6 years - Just traded my first RAV4 for a 2015 one and was really happy with the trade in and Love my new RAV4!! -Best staff ever!! A Team! More

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Excellent change of tires done in less time than forecast As always I was met with complete courtesy and friendliness by the Service Advisor, Megan Jordan and when I picked up my 2013 Tacoma I had the pleasur As always I was met with complete courtesy and friendliness by the Service Advisor, Megan Jordan and when I picked up my 2013 Tacoma I had the pleasure once again of chatting with Mark McQueen to complete the transaction. Keep up the good work and I will keep coming back! More

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Loyal customer I have been a Charlesglen costumer for over 20 years and 4 Toyota vehicles and now 1 scion. The main reason I am still driving a Toyota/Scion is your I have been a Charlesglen costumer for over 20 years and 4 Toyota vehicles and now 1 scion. The main reason I am still driving a Toyota/Scion is your wonderful staff. It is the reason that you have kept my business. More

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Amazing Above and Beyond Customer Service I just purchased a 2015 Rav4 from Charlesglen. THis is my 4th Toyota and my 3rd purchase from Charlesglen. Three weeks after purchasing my vehicle ( I just purchased a 2015 Rav4 from Charlesglen. THis is my 4th Toyota and my 3rd purchase from Charlesglen. Three weeks after purchasing my vehicle (along with the Extra Care Warranty) I was taking my vehicle in for a small warranty issue and discovered I had a flat tire. I called Roadside Assistance who came out and changed the tire for me. I then drove to Charlesglen who told me they would take care of me. My tire was not repairable but my warranty covered the replacement of the tire. I was advised the same day, that they were unable to find the same tire in Alberta and were working hard to locate it. This was not because the tire was no longer sold, but because the tire was so new. At that point they did not know how long it would be until they could get the tire, so they gave me a rental vehicle until they could return my vehicle. The Service Advisor Mark, kept me constantly updated on the status of the situation, and when he went on vacation during this time, he passed my file on to the Service Manager who kept me updated. The tire supplier for Alberta had failed to order these particular tires and so a supply was expedited from Kentucky USA. After a week, I got the call that the tire had arrived and that my vehicle would be ready to pick up that day. When I arrived to pick up my vehicle, the Service Manager sat me down and apologized for the delay and explained clearly the situation that had occurred and how there were some lessons learned from this particular experience. He walked me to my shiny washed vehicle and thanked me for my patience. At no point was Charlesglen Toyota at fault in this situation, they went above and beyond in trying to locate a tire for my vehicle, they provided me with a rental vehicle and even paid for the gas! I would never go anywhere else. More

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Fifth vehicle leased from Charlesglen I keep going back because we receive the service that we pay for and receive. This 2015 Corolla LE CVT is the fifth vehicle that my company has leased I keep going back because we receive the service that we pay for and receive. This 2015 Corolla LE CVT is the fifth vehicle that my company has leased from this dealership. We are satisfied with our dealings with this dealership or we would not be coming back. Theresa is a very good product advisor and Jim McAlorum was patient in answering my wife's questions. More

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absolutely first class all the way. We dealt with Theresa, Kerri, Jim etc. Theresa was a wonderful knowledgeable, kind and caring lady. We had great fun in dealing with her. Kerri made We dealt with Theresa, Kerri, Jim etc. Theresa was a wonderful knowledgeable, kind and caring lady. We had great fun in dealing with her. Kerri made the financial part easy and non threatening. Then there is Jim with his never ending jokes that always put a smile on your face and a chuckle in your throat. We are so grateful that we have these wonderful people to deal with. We must not forget Tim Beach who is always there for us. Cannot forget Mark Mcqueen who ia always there for us, always. Thank you all so much and hope to see you all soon. Shirl and Barb More

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Superior to what I had expected The reason for a five star rating is as follows: The first time I walked into the Dealership I was warmly met, smiling faces and the willingness to he The reason for a five star rating is as follows: The first time I walked into the Dealership I was warmly met, smiling faces and the willingness to help without being pursued. My son and I spoke with Ryan. He had such a professional and kind countenance. He knows his cars, Ryan then asked Hala Saaid to take us for a Test drive. HALA WAS THE ABSOLOTE person who was very knowledgeable about the product she was selling.we were in and out of the dealership over several days; and each time we returned, Hala was so patient answering all our questions. Finally we decided on the RAV4 Limited. It was a positive experience dealing with Tyler and Wil Cheng also(Finance) then Mark McQueen, went over all the bells and whistles of my new Rav4 with me. He also is very knowledge about the car and answered all my questions, I also think all Dealerships should have this service.Thanks Mark. On the whole my experience was a positive one. Hala and Ryan you both ROCK. More

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Major 32,000Km Service accomplished with ease Arrived at the service centre in good time for the service which I was pre-warned when I booked it would take most of the day. As always a most friend Arrived at the service centre in good time for the service which I was pre-warned when I booked it would take most of the day. As always a most friendly greeting from Mark McQueen, Senior Service Advisor. He gave me a detailed run-down on what was to be checked and/or replaced. No surprises at all when I returned at 4:00 p.m. to recover my 2013 Tacoma 4X4. Mark had adjusted a couple of the charges to reflect the true amount of time that the various checks, etc. had done for which I was very impressed and grateful. All in all an excellent experience and that means I will be returning when the next 5,000Km oil change is due. When you get treated cheerfully, professionally and fairly - why go anywhere else? More

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Overall good The only negative was the length of time spent waiting for the finance dept to sign off so that we could leave with our new car. A 45min. wait in the The only negative was the length of time spent waiting for the finance dept to sign off so that we could leave with our new car. A 45min. wait in the Finance Dept, on a cash deal, with several offices with no clients is not acceptable. More

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