Mark McQueen | Page 8

Waiting for My Car Finding that service advisor Alex Whyte was with a customer after having been notified that my vehicle was ready, I stood and waited and was beginning Finding that service advisor Alex Whyte was with a customer after having been notified that my vehicle was ready, I stood and waited and was beginning to feel impatient when to my relief, Mark Mcqueen stepped up to assist and complete the final paper work for the release of my car. "Going the extra mile" is always appreciated when extended voluntarily (as did. M. McQueen) and can make a visit to your service department easy and pleasant. More

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Charlesglen Sales/Sean Nixin Exceptional customer service and treatment during our car buying experience. No pressure sales, lots of information on the product lines. Ability to t Exceptional customer service and treatment during our car buying experience. No pressure sales, lots of information on the product lines. Ability to test drive multiple models and time to make the best decision for my family. Sean Is personable, knowledgeable and easy to work with. Delivery experience was phenomenal! Appreciate the overview that Mark gave us prior to taking the vehicle before taking it off the lot. Alex and Dan in the Finance office laid out our purchase/lease options and made the experience painless. Have been going to the service department for a number of years and have always been pleased with the level of professionalism and honesty. More

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Best sales and service in over 50 years of car purchases!!! Tim Beach made our new Venza purchase a smooth and fair negotiation. Mark in service has been a great asset whenever service was required. I'm a very Tim Beach made our new Venza purchase a smooth and fair negotiation. Mark in service has been a great asset whenever service was required. I'm a very satisfied customer. More

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Overall a good shopping experience Set up a test drive appointment online. Tyler made a little YouTube video introducing himself and the vehicle I was interested in. Tyler was knowledge Set up a test drive appointment online. Tyler made a little YouTube video introducing himself and the vehicle I was interested in. Tyler was knowledgeable about vehicle and went through features before test drive. After test drive went back and forth on price and ended up purchasing. This is the 2nd used vehicle I have bought from Charlesglen Toyota and would buy from them again. After sales service was required and everything was checked/repaired quickly. Recommended to anyone. Check them out. More

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48,000 Km Service without a Problem The "big one" came up for my 2013 Toyota Tacoma. I was fully satisfied with the activities and checks. They meant it when they said "replace if necess The "big one" came up for my 2013 Toyota Tacoma. I was fully satisfied with the activities and checks. They meant it when they said "replace if necessary!" So no unnecessary charges for which others are often evilly renown! In at 0730 and out at 1230 could you ask for anything more - I think not! Always a great place to go. More

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Just as great as ever and then some. Rating: as high as possible! This is my third Toyota and the overall experience was even better than 20 years ago when I bought my second Toyota. Rating: as high as possible! This is my third Toyota and the overall experience was even better than 20 years ago when I bought my second Toyota. I have always felt completely looked after whenever I've gone to Charlesglen Toyota, including when I've gone for the regular service visits. I love my new car even though I was sad to let go of my old one. My sales person, Hala, was very patient and understanding and she listened very carefully to my concerns and desires. She made sure she addressed them thoroughly. I never felt rushed or pressured because she really wanted to make sure I was comfortable with my decision. I very definitely recommend her for a sales rep. All the rest of the staff that I dealt with in the process of the delivery were just as caring, patient, attentive, and very pleasant. There really is a friendly atmosphere and everyone there sincerely wants to make you happy. I enjoyed a few laughs along the way. More

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Great experience My experience was nice and easy. Every step of the way the staff was nice and enjoyable to talk to. I will probably buy from again in the future. My experience was nice and easy. Every step of the way the staff was nice and enjoyable to talk to. I will probably buy from again in the future. More

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First service visit for my new car. The whole staff at CGlenn have been very helpful and friendly during the purchase of our new vehicle. Our first service visit was the very same frien The whole staff at CGlenn have been very helpful and friendly during the purchase of our new vehicle. Our first service visit was the very same friendly, helpful, prompt. We would definitely recommend Charles Glen to our friends when they are looking for a new or preowned vehicle.Phil More

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Lowell Knutson Excellent delivery experience. The vehicle was very clean and Jim explained all the options and operations making it very easy to drive the Highlander Excellent delivery experience. The vehicle was very clean and Jim explained all the options and operations making it very easy to drive the Highlander home in confidence. As an retired sales person from the automobile industry I would rate the delivery experience as exceptional. Meeting personnel from other departments was beneficial for future service. More

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Great staff! Very professional, friendly service staff and great to work with! Kept me updated with what was happening with my truck. Shuttle service was quick a Very professional, friendly service staff and great to work with! Kept me updated with what was happening with my truck. Shuttle service was quick and the gentleman friendly! More

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