Mark McQueen | Page 6

Awesome! Having Paul as our salesperson was the best experience I could have had. I came in with one thought, he listened to my story then suggested he has wha Having Paul as our salesperson was the best experience I could have had. I came in with one thought, he listened to my story then suggested he has what he thinks I would love. Guess what I did! We purchased that very first vehicle because Paul listened, was available always and did exactly what he said he would do and went beyond to be helpful. Thank you Paul! More

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Friendly, Honest, Helpful, and Trustworthy My family has been a long time customer of Charlesglen since 1999. Recently, we have brought two RAV4s: a 2015 model and a 2018 model. We are impress My family has been a long time customer of Charlesglen since 1999. Recently, we have brought two RAV4s: a 2015 model and a 2018 model. We are impressed with the friendly atmosphere. The staff, particular my Product Advisor Edmund Lam, are honest and patient in listening to our needs and provided valuable guidance for our understanding of all features of the vehicles. More

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Buying a new 2018 Highlander was a good experance . Kirk Scheuerman was the number one person who went above and beyond to make my our new new car purchase a 100%. I always like to deal with the person Kirk Scheuerman was the number one person who went above and beyond to make my our new new car purchase a 100%. I always like to deal with the person that is able to make a final offer without running back and forth to come up with a final cost document. I couldn’t ask for a better person who I would rather deal with. More

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Friendly and very informative. My vehicle was given in excellent condition and inspected thoroughly prior to me purchasing which will be very helpful for keeping up with proper main My vehicle was given in excellent condition and inspected thoroughly prior to me purchasing which will be very helpful for keeping up with proper maintenance and maintain a high resale value. The winter tires were switched to summers which was a bit pre-emptive but it’s also not too normal for heavy snowfall in April. More

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Very happy with my purchase! Stephen Chan was very helpful and informative in helping me to narrow my choice of vehicles. He is very good at his job. The entire purchasing expe Stephen Chan was very helpful and informative in helping me to narrow my choice of vehicles. He is very good at his job. The entire purchasing experience was most pleasant with the assistance of Alison in Finance and Mark in new car delivery. More

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Superb, honestly caring lease advisor This man actually came to my home to help me with a phone connection problem in my new Camry hybrid. As well, the service folk do everything they can This man actually came to my home to help me with a phone connection problem in my new Camry hybrid. As well, the service folk do everything they can to assist. A first rate dealership.... More

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Excellent Experience Everybody from the salesperson to the service rep was very professional , courteous and knowledgeable . All our questions were answered and we were n Everybody from the salesperson to the service rep was very professional , courteous and knowledgeable . All our questions were answered and we were never pressured. The whole process was extremely efficient. More

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Terrific experience with the Charlesglen Team Terrific buying experience and customer service from Wes, Garnett and Mark Purchased two vehicles with the past month Loyal customer for more than Terrific buying experience and customer service from Wes, Garnett and Mark Purchased two vehicles with the past month Loyal customer for more than 15 years More

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Taking customer service to the next level ..... As a first time customer I was very impressed to the lengths the staff took to show me the operation of this sales facility " behind the scene ..... As a first time customer I was very impressed to the lengths the staff took to show me the operation of this sales facility " behind the scenes " Their pride Taken in their work in a job well done shows through and I left feeling I had a genuine experience and not just a transaction . My thanks goes out to Sean in sales and Wes in finance Mark " showing us the ropes " on our new Scion before taking it home and Chelan for coordinating this whole thing . Job well done ! Cheers Glen Bragg More

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This our third car from charlesglen . We have no issues. Great experience with Toyota so far and Charlesglen. This is our third car from Charles glen and we have been well taken care of so far. We appreciate Great experience with Toyota so far and Charlesglen. This is our third car from Charles glen and we have been well taken care of so far. We appreciate the assistance that Sean Nixon provided during our purchase of Rav 4. More

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