Kim McMurdo | Page 2

Awesome! Having Paul as our salesperson was the best experience I could have had. I came in with one thought, he listened to my story then suggested he has wha Having Paul as our salesperson was the best experience I could have had. I came in with one thought, he listened to my story then suggested he has what he thinks I would love. Guess what I did! We purchased that very first vehicle because Paul listened, was available always and did exactly what he said he would do and went beyond to be helpful. Thank you Paul! More

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Paul Phil Jim Allison and Kim Experience and Garnett The above individuals were instrumental in making our experience exceptional. Why? Because they were all efficient and friendly and knowledgeable wit The above individuals were instrumental in making our experience exceptional. Why? Because they were all efficient and friendly and knowledgeable with great sense of humours. The day we took delivery of our Rav 4 was so exciting but so much fun we were talking about it long after we left with the perfect vehicle for us. We appreciate all of the team and would recommend everyone to go to Charlesglen, More

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Zooming in Charlesglen, NW Calgary Fun, polite and not aggressive; a positive trait for a product advisor. Demonstrated the new features of the Yaris. Helped beyong expectations even Fun, polite and not aggressive; a positive trait for a product advisor. Demonstrated the new features of the Yaris. Helped beyong expectations even though the dealership was closing off. An uplifting experiene! 👍 Thanks! More

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Helpful, knowledgeable, client focused. My car was towed away from an accident so I did some online shopping and got lots of advice from friends. I knew more or less what I wanted in a previ My car was towed away from an accident so I did some online shopping and got lots of advice from friends. I knew more or less what I wanted in a previously owned vehicle, relatively new, with a checklist of features and within a price range. Sean knew of a Rav4 just traded in and we took it for a test drive. He facilitated a hold for several days while I waited for confirmation that my car was a total loss. Lydia in finance and later Phil handled all the paperwork, Kim stopped to chat (about cars and his mother:)). At pick up Mark thoroughly went over the features. When I picked up the car it was detailed like new. I never felt pressured and my many questions and requests were handled smoothly. I think that I got a fair deal (including a set of studded tires!) and have confidence that if I need anything I can call or drop in. Charlesglen debunks those old myths about used car sales:-) More

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First time Toyota buyer I purchased a Toyota 4Runner from Charlesglen Toyota. I actually went to buy a Highlander and fell in love with the 4Runner. My experience with this I purchased a Toyota 4Runner from Charlesglen Toyota. I actually went to buy a Highlander and fell in love with the 4Runner. My experience with this dealership was mostly excellentl. Our sales guy, Michael S., was excellent and did not pressure us. The finance people were also great. The stand out person was Jim. He went over the vehicle with me before I took it home. He was very knowledgeable and personable. I appreciated the time he took to ensure I knew the basics about the vehicle. The only part I did not like was the pressure I felt from one of the managers. I was there 2 different days and met 2 different managers. The difference between them was obvious. The manager Alex, was well spoken and made me feel confident in my desision of purchasing a Toyota. However, the manager, Kim (I believe) made me feel pressured and rushed. If it wasn’t for my love for the 4Runner and the excellent experince I had with the other employees I would have went to a different Toyota dealership to purchase a vehicle. More

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Great employees, great facility! Like the title says, all the people were excellent and professional. Our salesman, Sean, was super friendly and helpful. The facility is first class Like the title says, all the people were excellent and professional. Our salesman, Sean, was super friendly and helpful. The facility is first class. Looking forward to a continued positive experience with them going forward. More

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Great Service & Exprerience Charlesglen Toyota always provides great service! I purchased both of my Toyotas from Charleglen, and everyone I worked with and interacted with has b Charlesglen Toyota always provides great service! I purchased both of my Toyotas from Charleglen, and everyone I worked with and interacted with has been great. Kim, Sean and Kerri answered all my questions and made purchasing my vehicle easy. I was a little worried about how things were going to go when picking up my new vehicle, however, Jim did a great job. He answered all my questions and walked me through all the features that my vehicle has. Charlesglen Toyota is the only Toyota dealership that I will go to. More

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Hala The Great My wife and I bought our second vehicle from Hala in the last couple of years. This wonderful woman is wasting her time selling vehicles as she should My wife and I bought our second vehicle from Hala in the last couple of years. This wonderful woman is wasting her time selling vehicles as she should be teaching how to provide proper customer service. Positive, not pushy. Spends plenty of time listening to what your needs are from price to accessories. Presents all that is available without forcing it upon you. A great sense of humour and best of all she will let you leave happy. Thumbs up to Kim for making this deal happen, he also was excellent. I have purchased a lot of vehicles in my life and I can assure you I don't remember one sales persons name but I remembered hers. More

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Positive, friendly, eager, low pressure experience. The effort people at Charlesglen Toyota put forth to give one a positive car buying experience is commendable! I was happy at my previous dealership The effort people at Charlesglen Toyota put forth to give one a positive car buying experience is commendable! I was happy at my previous dealership, but seems like I will be happier here! Hala was the first person I met and the last person I spoke to before driving my new car home. She was personable and positive, and willing to take whatever time I needed to make the best decision for myself. I appreciated all the written material I could take home to consider, and I did not feel I had to make an immediate decision. Her patience and kindness were appreciated. All excellent at their jobs. More

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Great staff and service We just bought our 3rd car from this dealership. While we have always had good service from Charlesglen, we were very impressed with the friendly and We just bought our 3rd car from this dealership. While we have always had good service from Charlesglen, we were very impressed with the friendly and service oriented staff that we recently came in contact with. It is obvious that a lot of effort has been made in training staff and making them aware of the value of good customer service. More

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