Kim McMurdo | Page 3

Car Sales I really enjoyed doing business with Charlesglen Toyota. All of the Employees I dealt with were very friendly and professional. I would highly recomme I really enjoyed doing business with Charlesglen Toyota. All of the Employees I dealt with were very friendly and professional. I would highly recommend them to anyone I know who may be interested in buying a vehicle. More

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Professional and personable My family and I had an excellent experience dealing with Charlesglen Toyota. Through all stages of the buying process, everyone we dealt with was sin My family and I had an excellent experience dealing with Charlesglen Toyota. Through all stages of the buying process, everyone we dealt with was sincere, professional, patient, and personable. More

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Wonderful experience Very happy with the quick and great customer service from everyone we dealt with at Charlesglen Toyota. We would recommend going to this dealer for a Very happy with the quick and great customer service from everyone we dealt with at Charlesglen Toyota. We would recommend going to this dealer for any vehicle you are looking for :) More

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Extraordinary experience! We are extremely happy with our Toyota Rav 4 purchase thru Charlesglen Toyota! Very friendyl staff from the floor sales people to sales manager,fina We are extremely happy with our Toyota Rav 4 purchase thru Charlesglen Toyota! Very friendyl staff from the floor sales people to sales manager,finance manager and delivery coordinator. More

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Overall a good shopping experience Set up a test drive appointment online. Tyler made a little YouTube video introducing himself and the vehicle I was interested in. Tyler was knowledge Set up a test drive appointment online. Tyler made a little YouTube video introducing himself and the vehicle I was interested in. Tyler was knowledgeable about vehicle and went through features before test drive. After test drive went back and forth on price and ended up purchasing. This is the 2nd used vehicle I have bought from Charlesglen Toyota and would buy from them again. After sales service was required and everything was checked/repaired quickly. Recommended to anyone. Check them out. More

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The Best Of The Best A Very Friendly Dealership With Great People Everywhere You Turn. Always A Smile Which Greets You Even Before You Get Into The Door. I Would Have No A Very Friendly Dealership With Great People Everywhere You Turn. Always A Smile Which Greets You Even Before You Get Into The Door. I Would Have No Problem Directing Friends And Family Who Are In The Market For A Vehicle To Do Business With Charlesglen Toyota. More

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We had a good experience at Charlesglen Toyota This is my second lease of a Prius from Charlesglen. We were treated fairly and the dealership procured the car we wanted even though they did not hav This is my second lease of a Prius from Charlesglen. We were treated fairly and the dealership procured the car we wanted even though they did not have a model on their lot. Financing was easily arranged and delivery was as good as expected. More

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Enjoyable Stress Free Experience Hala Saaid, our salesperson, was very helpful and patient with us. She listened well and made very good suggestions. At no time did we feel pressured Hala Saaid, our salesperson, was very helpful and patient with us. She listened well and made very good suggestions. At no time did we feel pressured in any way. When we decided to purchase, all the paperwork was done in an efficient timely manner and our endless questions were very thoroughly answered by all involved. Finally, Mark Peters did a great job on delivery day explaining all the intricacies of our new vehicle. We left feeling confident about our purchase from both an emotional and financial point of view. We would highly recommend Charlesglen to anyone shopping for a vehicle. More

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Great experience I found them very professional, very friendly, open and honest. My sales advisor, Hala, worked very hard to ensure all my questions were answered. Th I found them very professional, very friendly, open and honest. My sales advisor, Hala, worked very hard to ensure all my questions were answered. Their service is great and they value their customers. More

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Never thought it would happen!!! I made a point of reading the reviews of all the dealers in Calgary in an attempt to locate a dealer we could be at least reasonably happy with. Of a I made a point of reading the reviews of all the dealers in Calgary in an attempt to locate a dealer we could be at least reasonably happy with. Of all those dealers only Charlesglen Toyota had a rating that was high enough that we thought it would be worth at least taking a look. We walked in the door, spotless - an nice surprise. Looked at a few vehicles and found one we both fell in love with but felt it was too big to fit in the garage. Mike Loritz, Product Advisor, showed and asked if we had any questions. Had lots, he answered them then said " if you have time lets jump in one and see if it fits in your garage". IT FIT!!! Back to the dealership. Kim McMurdo, Sales Manager, was introduced to us then looked at and tested our trade in. Wow, two people working at this dealership who actually loved what they did and were proud to be part of the dealerships team! Kerri Hope, Financial Services Manager, worked out the payment and extras we wanted. Through this entire time never was there any attempt to upsell or coerce us into purchasing anything we did not want. Everything was explained in an easy understandable way. Another person who actually loves their job and where they work! Wow, even phoned to advise she could not be there on the day of possession, but would ensure everything would be done, in place and exactly the way we wanted it. Possession day. :) Arrive at the prescribed time, and were met by Jim McAlorum, Delivery Coordinator. Jim walked us through all the buttons, bells, whistles, then programed the phone in to work seamlessly with the vehicle. No question was insignificant or a bother!!! Everything answered in detail. "Any question, call or come back and I will help you with how everything works". Wow another person who truly loves what he does and is proud of where he works!!!! Lastly, Phil Dao, Sales Specialist - Financial Services Manager, stepped in and made sure everything Kerri Hope had said was carried out. Again no pressure to upsell anything. Answered any questions we had. Again, another person happy to be where he was and showed great professionalism in doing his job!!! If the Service Department is even close to the commitment to excellence, friendly professional approach, attention to the tiniest detail and no upsell as the initial team we have dealt with it would truly deserve the Five Star Rating we are giving them. Never thought it would happen that we would find a dealership where we would buy vehicles from for the rest of our lives. It just may happened!!! Thank you for everything!!! More

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