Juan Orozco | Page 5

Juan OROZCO is the best Cadillac Concierge. Juan always goes the extra distance for his customers. I appreciate the knowledge, information and care he puts into his job. He knows and cares for t Juan always goes the extra distance for his customers. I appreciate the knowledge, information and care he puts into his job. He knows and cares for the customer. Great personality! More

Helpful 0

Report | Print

Excellent customer service. Thank you Juan Today I've received an exceptional, over an above expected service! We are three years with this dealership and dealing with service department was al Today I've received an exceptional, over an above expected service! We are three years with this dealership and dealing with service department was always fun and stress-free. Very professional, customer oriented, efficient. More

Helpful 0

Report | Print

Great sales and service Basil Silas was very helpful and knowledgeable in finding a good used vehicle which met our family's needs. We are very happy with our purchase and f Basil Silas was very helpful and knowledgeable in finding a good used vehicle which met our family's needs. We are very happy with our purchase and fill such a relief in knowing that we now have a very reliable vehicle. More

Helpful 1

Report | Print

Juan is a great service advisor, I always get great service from him. I’m in quickly and out on time . He’s a great asset to your company. service from him. I’m in quickly and out on time . He’s a great asset to your company. More

Helpful 0

Report | Print

I appreciate Juan care and concern. He is always thorough and respectful he knows my Saturn well and recommends only what is necessary!!! Greatly appreciated!! thorough and respectful he knows my Saturn well and recommends only what is necessary!!! Greatly appreciated!! More

Helpful 0

Report | Print

Great professional service and communication, problem was assessed and action plan was Put in place, yes even during a snow storm 👍 Thank you for everything assessed and action plan was Put in place, yes even during a snow storm 👍 Thank you for everything More

Helpful 0

Report | Print

EXCELLENT BOUGHT A 2019 DEMO ESCALADE RECENTLY FROM CHRIS CHEEVERS-GREAT EXPERIENCE. GREAT GUY. NOT PUSHY AND WILLING TO DO A DEAL. HE WAS QUITE NEGOTIABLE AND BOUGHT A 2019 DEMO ESCALADE RECENTLY FROM CHRIS CHEEVERS-GREAT EXPERIENCE. GREAT GUY. NOT PUSHY AND WILLING TO DO A DEAL. HE WAS QUITE NEGOTIABLE AND THE WHOLE EXPERIENCE WAS PLEASANT. I INITIALLY GOT A PRICE FROM CHRIS-HE WAS THE FIRST PERSON I APPROACHED AND THEN WENT TO THREE OTHER DEALERSHIPS. NO ONE ELSE COULD MATCH HIM NOR WERE THEY KNOWLEDGEABLE OR AS FRIENDLY. JUAN-SERVICE TODAY EXCELLENT SERVICE WHOLE SERVICE TEAM! THANKS FOR BEING SO EFFICIENT AND LENDING ME ONE OF YOUR CARS. More

Helpful 0

Report | Print

Very good service staff. Convenient location. Good level of communication with customer. Friendly shuttle service crew. Vehicle generally returned in a clean condition. Could use more detail to removing gre of communication with customer. Friendly shuttle service crew. Vehicle generally returned in a clean condition. Could use more detail to removing grease finger prints and foot prints in the interior More

Helpful 0

Report | Print

Staff were very helpful and carried out all the work needed it the short time they had . Im very pleased with all the work done at all my visits needed it the short time they had . Im very pleased with all the work done at all my visits More

Helpful 0

Report | Print

Fantastic service from a simply outstanding team When our 2016 Malibu Premier developed an issue with the shifter that could have become very problematic, the Service staff did an outstanding job res When our 2016 Malibu Premier developed an issue with the shifter that could have become very problematic, the Service staff did an outstanding job resolving the issue in minimal time. Even though the shifter unit itself was in short supply, Cadillac Concierge Juan Orozco made arrangements to get one delivered overnight and Service Manager Shane Maginnis had it installed promptly, first thing the next morning. In particular, I'd like to thank Shane for his outstanding service. My vehicle is running perfectly again and what could have become a very upsetting situation was quickly turned into one of the most positive customer experiences I've ever encountered. I cannot speak highly enough of the entire team at Budds'... outstanding service with a complete focus on customer satisfaction. After having had an excellent purchase experience with Basil Silas and outstanding after-sales follow-up from Paul Stewart, I had already formed the opinion that the the staff at Budds' Chevrolet Cadillac Buick GMC is the best I've dealt with in a long history of owning GM vehicles. This experience with the Service Team has only enhanced my already high opinion of the entire staff at this excellent dealership. More

Helpful 0

Report | Print