Juan Orozco

We recently bought a Cadillac Optiq 2026. The service department has been excellent, however, the Sales Manager Kathryn Flynn has been absolutely unprofessional, arrogant, and dismissive! S The service department has been excellent, however, the Sales Manager Kathryn Flynn has been absolutely unprofessional, arrogant, and dismissive! She recommended a charger adapter for the Optiq and told us which one we had to purchase. It was a separate line item and we were charged $410 plus HSt (of which we paid) when we purchased the car. This was after we submitted numerous photos (before the final sale of the vehicle) of our current charger that we have at home. Unfortunately the adapter did not fit (their service department confirmed it was the wrong adapter), and Kathryn agreed to refund the money. It took over three months to receive a cheque and when the cheque did arrive it did not include the HST. I left a voice mail and Katheryn - to this day- has not responded. My husband went in to Budds today as he had some issues with his Optiq (Service department was excellent once again), but Kathryn dismissed the whole issue about the HST and said it was not an accessory but part of the car. Untrue, as it was a separate line item, she specifically recommended the product to us, and charged us for that product. If we knew it didn’t work, we wouldn’t have bought it and it wouldn’t have been a separate line item! Truly isn’t the $53.30 in HST but the principal of it as Kathryn was rude, dismissive and said she did us a favour by refunding us the $410. How did she do us a favour of refunding the $410 but not the HST for a product she told us was the right product, then accepted to refund it becuase it was the WRONG product, and then does not refund the HST we paid? The worst part of it all is the lack of communication, her unprofessional attitude towards her client, and dismissiveness. I am truly surprised that Chris Budd has kept her on his team. If one of my employees spoke to a client the way she did, they would not be employed. Be careful when dealing with Kathryn Flynn at Budds. I do want to reiterate that the service department is excellent - Kathryn could learn a few things on Customer service from them! More

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Just purchased a new Chevy Trax LT from Budds! I’ve been buying and servicing vehicles with Basil and the Budds team for 20 years—simply because I trust them for sales, service and parts. A heartf I’ve been buying and servicing vehicles with Basil and the Budds team for 20 years—simply because I trust them for sales, service and parts. A heartfelt thank you to Basil, Cameron, Rob, Kathryn, Juan, Kerry, Marc and Yung. Budds truly is the best! More

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Dedication to satisfying their customers' needs and standing behind the cars that they sell. They take care of all the details. standing behind the cars that they sell. They take care of all the details. More

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Most positive automobile service experience in 40 years: Efficient, fair, polite, with clear, caring communication. Efficient, fair, polite, with clear, caring communication. More

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Basil is an amazing salesman. He knows exactly what vehicle I need. Service at Budds is excellent and would recommend them to all my family and friends! He knows exactly what vehicle I need. Service at Budds is excellent and would recommend them to all my family and friends! More

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I highly recommend Budds’ Cadillac. This is the third car I’ve purchased from them and never go anywhere else. All their teams are the best! This is the third car I’ve purchased from them and never go anywhere else. All their teams are the best! More

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I've been coming to this dealership forever. I find it hard nowadays to find actually genuine people in a car dealership however, here you will definitely find that! Everyone from the sales staf I find it hard nowadays to find actually genuine people in a car dealership however, here you will definitely find that! Everyone from the sales staff, the business office, the managers and the service dept are wonderful human beings. I recently purchased my Cadillac XT4 from Budds and had an amazing, stress free experience. I would definitely recommend anyone to purchase a GM vehicle from Budds as the staff there are unmatched. More

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Been going to Budd’s since 2016 since I bought my first North American car. Mainly because the staff in the service department, especially because of Shane the previous manager and Juan the current manager North American car. Mainly because the staff in the service department, especially because of Shane the previous manager and Juan the current manager. Both are the most professional people that anyone can deal with. Bounsay the business manager is another reason for coming back. He worked with me on my last 2 leases and made everything go smoothly. A big thank you to Ahmed in service and to Dan Hurvitz in sales for looking after me and treated me the way a customer should be treated. More

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Wonderful no stress experience. Everything was well explained. Great dealership. I have stayed with Budd’s for decades. Farid, Bounsay were excellent. I highly recommend service too Everything was well explained. Great dealership. I have stayed with Budd’s for decades. Farid, Bounsay were excellent. I highly recommend service too with Juan. Just went back to buy my snow tires in parts as well. More

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Great Dealership. Best service department we have encountered. Started out when they Towne Chev Olds. Always treated fairly and honestly. We have purchased 4 vehic Best service department we have encountered. Started out when they Towne Chev Olds. Always treated fairly and honestly. We have purchased 4 vehicles from Budds over the years. The sales process has always been easy and no pressure. No back and forth with the sales manager. Credit dpartment is also very helpful. More

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