Gord De Castro | Page 4

Another Exemplary Service Jeanneth had been assisting us with our Toyotas whenever I visit Toyota Scarborough for service. This last visit was another 5-star rated because of Jeanneth had been assisting us with our Toyotas whenever I visit Toyota Scarborough for service. This last visit was another 5-star rated because of the promptness of the service. Jeanneth together with the diagnosing Technician informed of the service to be done with part to replace and the estimated cost to fix it in less than 15 minutes. In less than an hour, service is done. A bonus to my 2 kids: Shoutout to Jovie for taking my kids into their company barbecue and giving both ice cream in cone. "Boring" word was never uttered by these kids in the duration of our wait. I thought that was awesome. More

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Spoiled break rotors 2 times The service is worst ever and I dont know who gave it high rating. This mechanical service never changed break pods on time until rotors are damaged! The service is worst ever and I dont know who gave it high rating. This mechanical service never changed break pods on time until rotors are damaged! This happend on 2 of my cars. Looks like they make money on your breaks - this story happened 2 times on both my cars - avoid them at all cost! More

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Impeccable experience This was the best car purchase experience I have ever had. Manny was extremely friendly, professional and honest from start to finish. Richard was v This was the best car purchase experience I have ever had. Manny was extremely friendly, professional and honest from start to finish. Richard was very courteous and helpful too, and we closed the deal feeling we had a win-win situation which is how it should always be. They answered every question I had and more, and they always made me feel comfortable.. I felt valued and respected as a customer, and I would recommend coming here to buy and service your car. I came here because I always service my car here. Gord De Castro is the best Service Manager too. I have never dealt with anyone as helpful and customer-oriented as him. So I felt comfortable coming here to buy a car as well. Gord even helped me set up my keyless entry before I left the showroom with my new car. Thanks again Manny for an amazing experience. I will definitely be back here for my next car and recommend any friend who is car shopping in the future to ask for Manny. More

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Excellent Customer Care& Vehicle Repair Maintenance Service I would like to express my sincere thanks to Mr. Kason Briggs (Asst. Service Manager) and also to Mr. Gord De Castro (Service Manager) for providing s I would like to express my sincere thanks to Mr. Kason Briggs (Asst. Service Manager) and also to Mr. Gord De Castro (Service Manager) for providing such an excellent customer care and Vehicle Repair Service. The right side power door cable of my Sienna Van had broken and needed to be replaced. Indeed, the dynamic & friendly team at Scarborough Toyota made me feel proud of owning a Toyota vehicle and completely understood my feelings and trust in this great company. I would encourage my friends and co-workers to consider visiting Scarborough Toyota and proudly own & use Toyota vehicles and have their vehicles taken good care of by the excellent team including Mr. Kason & Mr. Gord. More

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Exemplary Service! Ahmed Syed’s genuine, patient and informative persona as a sales representative is exemplary and should set the standard for every other employee in S Ahmed Syed’s genuine, patient and informative persona as a sales representative is exemplary and should set the standard for every other employee in Scarborough Toyota. Syed went above and beyond his duties to ensure we understood and were comfortable with the entire process being first time car buyers; we were not pressured or rushed into making a decision which made our experience so much more memorable. We are 100% satisfied with the excellent customer relations and we strongly believe his commendable services should be acknowledged and Toyota should consider him an esteemed member of staff. We commend him for his exceptional service and have no hesitation recommending him. Thanks again Syed and all the best! Colin and Trish Proud owners of a 2016 Corolla S More

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Exceptional Customer Service I want to express my sincere gratitude to two staff members of Scarborough Toyota Paul and Gord for their exceptional customer service relations and I want to express my sincere gratitude to two staff members of Scarborough Toyota Paul and Gord for their exceptional customer service relations and would recommend friends and family member any day. Regards, Julian More

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Committed, Caring Team of Professionals Jay Ells, Gord De Castro and Donna Dean are all excellent to deal with. I have confidence that they will always take care of my family's car and do t Jay Ells, Gord De Castro and Donna Dean are all excellent to deal with. I have confidence that they will always take care of my family's car and do the right thing. I would highly recommend this dealership for service and repair!! Roula P More

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Beyond satisfied with the service I have received 😃 I have been visiting Scsrborough Toyota since the early 90ties. Purchased 6 cars and continued to be serviced by the assistant service manager Jack & I have been visiting Scsrborough Toyota since the early 90ties. Purchased 6 cars and continued to be serviced by the assistant service manager Jack & master mechanic Ricardo ever since I can remember. Always receiving great easy to understand advice with a joke followed by smiles. Thank you Abbas, Gord, Jack & my most favorite master mechanic RICARDO whom I have trusted the maintenance of my many Toyotas for over 20 years. ?? Regards Bob Karmakar AMB Supervisor Driving Instructor ???? More

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Great service This is my second Toyota Tundra. I've chosen to use Scarborough Toyota service department exclusively for all my service needs. I'm usually very satis This is my second Toyota Tundra. I've chosen to use Scarborough Toyota service department exclusively for all my service needs. I'm usually very satisfied with the service dept, on the rare occasion of any kind of hiccup I've spoken to Gord DeCastro and he has always made sure I'm fully satisfied. He goes the extra mile to make me feel confident about returning. More

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Winter Ready Before my appointment, Gord the Service Manager, clearly explained the difference between all weather vs winter tires. After his explanation, my decis Before my appointment, Gord the Service Manager, clearly explained the difference between all weather vs winter tires. After his explanation, my decision was easy; it was winter for my 2014 Sienna. On the day of my appointment, Kason took me promptly, called me to verify and approve the work required on my van. He took care of all that was needed to make my van safe for the winter roads. Althoug I am still recovering from the hefty bill, I am happy. More

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