Gord De Castro

Mansour was highly professional from the moment we met through to delivery. It was a pleasure to work with Mansour. However the post delivery experience is something entirely different; on the first dri through to delivery. It was a pleasure to work with Mansour. However the post delivery experience is something entirely different; on the first drive of the car the interiors filled with toxic chemical fumes requiring us to open all of the windows mid drive and then eventually exit the vehicle ( unplanned). The fumes caused my son to vomit. This is a reoccurring issue after a 15min highway drive followed by driving in city traffic. The Service department questioned the gas used - the issue started with the gas provided by the dealership. The Service department said they would note the issue but effectively did nothing and said it’s likely the coating in the exhaust system and it was dissipate over time. If part of purchasing an 88K Toyota is that for the first 750+KM of driving you need to drive with the windows and sun roof open because of the toxic fumes - that should be declared upfront in the brochures and sales materials. More

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Polite, courteous and professional. Thanks for the excellent customer service experience, Shafik Jaffer. Bought my second Sienna at this site (sienna 2021) ...Came for the first service & Shafik expla excellent customer service experience, Shafik Jaffer. Bought my second Sienna at this site (sienna 2021) ...Came for the first service & Shafik explained what the service entailed & provided list of required services & times. THANK YOU, Shafik More

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I have my cars serviced with Scarborough Toyota for a long time because of great Service Department managed by Mr Gord De Castro and excellent staff and mechanics. Jeanneth Lagman is my Servide Adviso long time because of great Service Department managed by Mr Gord De Castro and excellent staff and mechanics. Jeanneth Lagman is my Servide Advisor her knowledge and experience helps me feel more confident and comfortable and trustworthy when I bring my car for services at Scarborough Toyota Dealer. Thank you all. More

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Greay friendly guy, clear and precise about details, very organized. Highly recommend Gord and service department and the Scarborough Toyota dealership they make a positive experience organized. Highly recommend Gord and service department and the Scarborough Toyota dealership they make a positive experience More

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Didn't fix the car, charged me a lot of money. Only get refunded (- inspection fees) when I contacted Gord de Castro which I'm thankful to him. refunded (- inspection fees) when I contacted Gord de Castro which I'm thankful to him. More

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Gord responded to me but the service receptionist who took all of the details and promised to call me back With an answer, never did took all of the details and promised to call me back With an answer, never did More

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Very good service Went to local Scarborough dealership to trade in my Toyota Corolla for a new RAV4 2020. Service is good, very helpful sales reps. George Chau ad a Went to local Scarborough dealership to trade in my Toyota Corolla for a new RAV4 2020. Service is good, very helpful sales reps. George Chau ad a salesmen and a Dave Perry as a sales manager are very professional and supportive, More

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$2200 of Unnecessary Work I have a 2009 Highlander Hybrid and after hearing some grinding noises when turning the steering wheel I took my car to my non Toyota mechanic. He adv I have a 2009 Highlander Hybrid and after hearing some grinding noises when turning the steering wheel I took my car to my non Toyota mechanic. He advised me that the steering rack needed to be replaced. I then called Toyota Scarborough and spoke to Gord De Castro (Service Manager) who provided me a price of @ $2200 for parts & labour, plus tax, to replace the steering rack and that I would need to pre-pay the part (@$1500). I pre-paid the part and brought in my vehicle the next day. That next day I was called and notified that the steering shaft had been replaced but that the shaft assembly was the problem and that that part would cost me an additional $732 plus labour & tax. When I picked up the car I spoke to the mechanic and he advised me that he didn't see anything wrong with the steering shaft but that he went through with the work order as that's what he was advised to do. The mechanic added that having been a Toyota mechanic for so many years, almost always the problem is with the shaft assembly and not the steering rack. So based on that expertise why did Toyota Scarborough not check what needed to be done before commencing work on the steering rack? Or perhaps the mechanic did communicate that the steering rack didn't need to be replaced but he was told to continue with the work. Either way, not everything appears above board and certainly not working in the best interests of the customer. Yes, it was me that advised Gord that my non-Toyota mechanic advised me to have the steering rack replaced, but isn't the obvious or appropriate customer service action to first verify the recommendation of an unknown mechanic? Even with the part already ordered, surely the part could have been returned free of charge (based on Toyota Scarborough's purchasing leverage) or at worst, with a re-stocking fee that I would have gladly paid. Instead, I'm out @ $2500 for work that was not required. I spoke to Gord before leaving with my serviced vehicle and he said nothing could be done. Based on this poor and questionable integrity customer service experience, I can't recommend nor do I feel comfortable returning to Toyota Scarborough. More

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Although Gord had a hectic day with meetings, he kept his promise and ensured all arrangements were in place so that all the necessary items were available for the full service on my van. It was much appreci promise and ensured all arrangements were in place so that all the necessary items were available for the full service on my van. It was much appreciated! More

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Thanks Jeanneth, Thanks Gord for our 3 Toyotas As a family we have 3 Toyotas. Every time we get service from Scarborough Toyota and Gord, Jeanneth are very much interested in our cars. Even for ver As a family we have 3 Toyotas. Every time we get service from Scarborough Toyota and Gord, Jeanneth are very much interested in our cars. Even for very difficult issues like "unknown noise coming from the car" they do their best to make us happy. If you have a good service then you have to buy this make. Great brand, great service; frpm maintenance to tire renewal, winter tire swap process. Thank you guys, you make us feel secure, comfortable, happy. Besides this, thanks to Daisy at Sales who sold us these cars and always welcomes us when we visit Scarborough Toyota. More

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