"Didn't fix the car, charged me a lot of money. Only get..."
Didn't fix the car, charged me a lot of money. Only get refunded (- inspection fees) when I contacted Gord de Castro which I'm thankful to him.
"Gord responded to me but the service receptionist who..."
Gord responded to me but the service receptionist who took all of the details and promised to call me back
With an answer, never did
"Very good service"
Went to local Scarborough dealership to trade in my Toyota Corolla for a new RAV4 2020.
Service is good, very helpful sales reps.
George Chau ad a salesmen and a Dave Perry as a
sales manager are very professional and supportive,
"$2200 of Unnecessary Work"
I have a 2009 Highlander Hybrid and after hearing some grinding noises when turning the steering wheel I took my car to my non Toyota mechanic. He advised me that the steering rack needed to be replaced. I then called Toyota Scarborough and spoke to Gord De Castro (Service Manager) who provided me a price of @ $2200 for parts & labour, plus tax, to replace the steering rack and that I would need to pre-pay the part (@$1500). I pre-paid the part and brought in my vehicle the next day.
That next day I was called and notified that the steering shaft had been replaced but that the shaft assembly was the problem and that that part would cost me an additional $732 plus labour & tax.
When I picked up the car I spoke to the mechanic and he advised me that he didn't see anything wrong with the steering shaft but that he went through with the work order as that's what he was advised to do. The mechanic added that having been a Toyota mechanic for so many years, almost always the problem is with the shaft assembly and not the steering rack.
So based on that expertise why did Toyota Scarborough not check what needed to be done before commencing work on the steering rack? Or perhaps the mechanic did communicate that the steering rack didn't need to be replaced but he was told to continue with the work. Either way, not everything appears above board and certainly not working in the best interests of the customer.
Yes, it was me that advised Gord that my non-Toyota mechanic advised me to have the steering rack replaced, but isn't the obvious or appropriate customer service action to first verify the recommendation of an unknown mechanic? Even with the part already ordered, surely the part could have been returned free of charge (based on Toyota Scarborough's purchasing leverage) or at worst, with a re-stocking fee that I would have gladly paid. Instead, I'm out @ $2500 for work that was not required.
I spoke to Gord before leaving with my serviced vehicle and he said nothing could be done.
Based on this poor and questionable integrity customer service experience, I can't recommend nor do I feel comfortable returning to Toyota Scarborough.
"Although Gord had a hectic day with meetings, he kept his..."
Although Gord had a hectic day with meetings, he kept his promise and ensured all arrangements were in place so that all the necessary items were available for the full service on my van. It was much appreciated!
"Thanks Jeanneth, Thanks Gord for our 3 Toyotas"
- Jeremy Tan
As a family we have 3 Toyotas. Every time we get service from Scarborough Toyota and Gord, Jeanneth are very much interested in our cars. Even for very difficult issues like "unknown noise coming from the car" they do their best to make us happy. If you have a good service then you have to buy this make.
Great brand, great service; frpm maintenance to tire renewal, winter tire swap process.
Thank you guys, you make us feel secure, comfortable, happy.
Besides this, thanks to Daisy at Sales who sold us these cars and always welcomes us when we visit Scarborough Toyota.
"excellent customer services"
becauso; Mr. Gord De Castro interested in solving the vehicle problem. In addition to being person who listens and intelligently raises solutions. I think it is a good support as an employee at Toyota Dealer; in addition to having very good ways to serve the customer.
Manager , said he will refund the service i was not happy about . I have not checked yet if refunded but i trust his word . Attention was given to my complaints .
Other Employees Tagged:
Jose Jr Banduyang
Thank you Gord for making my experience with Toyota Service a special one that will make me return. After an initial disappointment my confidence in a good service from Scarborough Toyota Service has been restored. Excellent customer service and work done on my car. Thanks again.
"Gord De Castro is the only name you need to know!"
Gord De Castro is professional, honest, reliable and very helpful! He makes sure that his customers are happy and well taken care of. I only take my vehicle to Scarborough Toyota for service. The service department is top notch! Gord always makes sure that my car and floor mats are always washed! :-) He truly cares about his customers and will go over and above the call of duty for them.
I definitely will recommend him to my friends and family! Thank you Gord!!