Gord De Castro | Page 2

Service Manager , said he will refund the service i was not happy about . I have not checked yet if refunded but i trust his word . Attention was given to my Manager , said he will refund the service i was not happy about . I have not checked yet if refunded but i trust his word . Attention was given to my complaints . More

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Bravo Gord Thank you Gord for making my experience with Toyota Service a special one that will make me return. After an initial disappointment my confidence in a Thank you Gord for making my experience with Toyota Service a special one that will make me return. After an initial disappointment my confidence in a good service from Scarborough Toyota Service has been restored. Excellent customer service and work done on my car. Thanks again. More

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Gord De Castro is the only name you need to know! Gord De Castro is professional, honest, reliable and very helpful! He makes sure that his customers are happy and well taken care of. I only take my Gord De Castro is professional, honest, reliable and very helpful! He makes sure that his customers are happy and well taken care of. I only take my vehicle to Scarborough Toyota for service. The service department is top notch! Gord always makes sure that my car and floor mats are always washed! :-) He truly cares about his customers and will go over and above the call of duty for them. I definitely will recommend him to my friends and family! Thank you Gord!! More

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Overall pleasurable experience! The collaborative team approach that exists at Scarborough Toyota is seamlessly amazing! I just purchased a previously owned 2012 Toyota Camry XLE to The collaborative team approach that exists at Scarborough Toyota is seamlessly amazing! I just purchased a previously owned 2012 Toyota Camry XLE to replace my 1997 Toyota Camry CE and the entire process was pleasant and efficient. From Jeanneth Lagman, in service, who I have dealt with for a long time. She is personable, knowledgeable and efficient. I appreciated her upfront candor when she recommend that it was time to start looking for a new vehicle as opposed to spending a large amount of money fixing up an old one. I was at the right place at the right time! Jeanneth introduced me to Lito Santiago and he listened to my specifications and found the right vehicle for my needs. Lito was efficient and courteous throughout the transaction, even spending extra time to ensure I was familiar with the new technology before releasing the vehicle. Gord De Castro and Justin Griffin were very quick to follow up once the purchase was finalized, to ensure every aspect was satisfactory. I will definitely recommend Scarborough Toyota to my friends and relatives. I am content with my Toyota Camry! More

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The best Service Manger Gord De Castro Don't think twice before getting a service from Gord. He went out of his way to get extra care of my Fox Suspensions on 2019 Toyota 4Runner TRD Pro w Don't think twice before getting a service from Gord. He went out of his way to get extra care of my Fox Suspensions on 2019 Toyota 4Runner TRD Pro while the car was getting undercoat rust proofing. His after sales service is amazing and an amazing guy to deal with. Take great care. More

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Not happy with the service Not happy at all with the aervice on my 2017 Corolla IM. From customer service rep to service manager. Nobody wants to listen to me. I wanted a oil Not happy at all with the aervice on my 2017 Corolla IM. From customer service rep to service manager. Nobody wants to listen to me. I wanted a oil change and have the tire pressure light looked at. They all have their own agenda. More

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servicing of car is very good Very happy with the service advisor Jason. Have been going for service to this dealership for many years. Received a few very helpful tips from Jay wh Very happy with the service advisor Jason. Have been going for service to this dealership for many years. Received a few very helpful tips from Jay which no one ever bothered to tell me prior to dealing with him. More

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Consistently honest, professional and friendly service I have had Toyota vehicles since 1987 thanks to several co-workers back then telling me they are the most reliable vehicles. My immediate and extende I have had Toyota vehicles since 1987 thanks to several co-workers back then telling me they are the most reliable vehicles. My immediate and extended family also drive Toyotas. I have been purchasing and servicing my Toyota vehicles at Scarborough Toyota since around 2004 and this has consistently been the best experience. Joseph and all the staff I have ever had the pleasure to deal with have been honest, polite, professional and thorough. There was a time over 20 years ago when friends referred me to an independent mechanic. I gave him a try and after 2 parts being replaced and the overheating issue still not fixed, the last part and cheapest part fixed the issue. Well I already wasted over $1000 before the proper and much cheaper fix corrected the issue. Prior to this attempt of trying an independent mechanic, my previous Toyota dealership always corrected issues the first time and needless to say, I never go to independent mechanics after this experience. Scarborough Toyota also corrects any issues the first time with great customer service. Thanks to Joseph Yung, Gord De Castro and the service technicians at Scarborough Toyota, I will remain a loyal customer. More

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RAV 4 break pad and Rotar repplacement After my RAV4 break pad and rotar replacement ,I had some issue with break but Gord (service manager) called me back and scheduled an appointment to After my RAV4 break pad and rotar replacement ,I had some issue with break but Gord (service manager) called me back and scheduled an appointment to fix the problem. Thank you . More

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People you can trust!! I've been taking my Highlander to this garage for almost 10 years. I needed extensive work done recently on my struts, brakes and front bearings. An I've been taking my Highlander to this garage for almost 10 years. I needed extensive work done recently on my struts, brakes and front bearings. And I needed to replace a front door lock actuator. Gord and his team were fantastic in helping me address all the issues with my car in a cost effective manner. These guys value customer loyalty. In addition, they didn't try and push any unnecessary repairs. They provided me with excellent customer service, quality work and addressed all my concerns in a reasonable and professional manner. I'll be going here for the next 10 years if these guys are still around. In short, I trust these people. More

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