Gord De Castro | Page 3

Help! My engine light is on!! I called Scarborough Toyota Service when my “check engine” light illuminated on Valentine’s Day while on my way to work. Of course I panicked but Jean I called Scarborough Toyota Service when my “check engine” light illuminated on Valentine’s Day while on my way to work. Of course I panicked but Jeanneth Lagman alleviated my anxiety; she had my van thoroughly checked and everything was right as rain. Gord was present as usual to verify that all was well. As usual Jeanneth and Gord surpassed my expectations!!! More

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Great service Gord listened to my problem and came through with a reasonable settlement that was agreeable to both of us. This dealership has always given me excell Gord listened to my problem and came through with a reasonable settlement that was agreeable to both of us. This dealership has always given me excellent service so why would I ever go anywhere else. Thank you Rachelle More

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Service Manager Gord is a professional at all costs. If there is an issue he looks at it and doesn't push blame elsewhere. He just does what is necessary to make it r Gord is a professional at all costs. If there is an issue he looks at it and doesn't push blame elsewhere. He just does what is necessary to make it right. What every business person should do but unfortunately does not. Good job Gord you should be paid more to retain you from seeking out a competitor. Paul 2014 Highlander More

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Efficient and Thorough We are very pleased with the responsiveness of the dealership, most notably with Gord and Manny. We had a recurrent and hard to solve problem wit We are very pleased with the responsiveness of the dealership, most notably with Gord and Manny. We had a recurrent and hard to solve problem with our Corolla. Gord took the time to carefully assess the problem, search for solutions, and kept us informed about the progress of the solution. He was thorough and responsive to our concerns and made sure he, not only harnessed all the resources, even from Toyota Canada, but also ensure the problem was solved in a timely way and that we were satisfied with the solution. We highly recommend Gord for his knowledge, expertise, and customer-centric approach, where the customer is always put first. Manny, from whom we had initially purchased the vehicle, was made aware of the recurrent nature of the problem we faced with the Corolla. He responded almost instantaneously to make sure that things moved quickly and that the right personnel was brought to bear on the solution. He called us back within half an hour of his learning about the problem. He reassured us that the problem would be solved promptly and checked in with us to make sure we were satisfied with the service we got. We unreservedly recommend Manny for his professionalism, customer relationship focus, and genial manner. More

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Best Dealership and Service Manager I purchased my 2010 Toyota Corolla CE brand new from the dealership. Buying a new vehicle is one thing. Servicing it is something else. Jeanneth La I purchased my 2010 Toyota Corolla CE brand new from the dealership. Buying a new vehicle is one thing. Servicing it is something else. Jeanneth Lagman has been my service advisor the majority of the time. The one thing that I have learned over the years is that she is the best to work with. When I started having performance related issues with my vehicle I started dealing with Gord De Castro, Service Manager as well. One of the very first things Gord ever said to me was that he was sorry that my vehicle was not living up to my expectation which was an honest and humbling answer to me. Gord did not give me the generic answer that it's the way I drive or maintain the vehicle like some other dealerships would. Ever since then Jeanneth and Gord have done everything possible to retain me as a customer and keep my vehicle safe and running. I still remember there was a time when Gord was busy in and out of meetings but he still took the time to go for a test drive to help figure out a problem with my vehicle. That's going above and beyond customer service. When I continued to have performance related issues with my car I had the pleasure of meeting Justin Griffin, General Manager at the dealership. Justin took time between meetings and I'm sure during his lunch to meet with me and come to a reasonable resolution. In the end it was time for a new vehicle. George Chau, New Vehicle Product Advisor was just amazing. George was completely thorough in understanding what I wanted. Got the best possible deal on my trade in and 2017 Toyota Corolla SE XSE. Scarborough Toyota does everything they can to retain and keep their customers happy and value your time or your business.! More

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Very happy with the service I had a very nice experience at Scarborough Toyota and Gord and his team took good care of me and my car. Warmly recommend having you car looked after I had a very nice experience at Scarborough Toyota and Gord and his team took good care of me and my car. Warmly recommend having you car looked after here. More

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Excellent Service by Service Manager Gord De Castro Just a quick note to thank Mr. Castro for his excellent resolution to an issue we had recently with our 2013 Toyota Highlander. After a few conversa Just a quick note to thank Mr. Castro for his excellent resolution to an issue we had recently with our 2013 Toyota Highlander. After a few conversations over the telephone and followup at the service centre, he was able to get the issue fixed with excellent results as well as addressing a couple other items. A sincere thank you for your patience & professionalism in dealing with our situation. Congrats on a job well done! Jacinta Tellis More

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outstanding customer service On Jan. 21, 2017 I serviced my Toyota 2012 at your dealership and pleased with the outstanding customer service demonstrated by Gord and Shafik. Ju On Jan. 21, 2017 I serviced my Toyota 2012 at your dealership and pleased with the outstanding customer service demonstrated by Gord and Shafik. Julian More

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Service Hi, I went to Gord ! for a remote starter to be fitted in my 2014 - LE - Toyota Sienna, which he along with his team tried to fit, but because of t Hi, I went to Gord ! for a remote starter to be fitted in my 2014 - LE - Toyota Sienna, which he along with his team tried to fit, but because of technical difficulty could not fit, Yet he gave me splendid service & i would recommend him to have your Toyota to be serviced. Best to you & your Team More

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Great service experience Jeanneth was my service advisor. She was a pleasure to deal with. Straight forward no non-sense. Also spoke with the service manager Gord. I had m Jeanneth was my service advisor. She was a pleasure to deal with. Straight forward no non-sense. Also spoke with the service manager Gord. I had my oil change done and they also checked out my brakes. They made recommendations for future service. There was no pressure to have work done that not required. More

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