"Customer service is really lacking at the this..."
Customer service is really lacking at the this Dealership. Trying to contact staff by phone is very rarely successful.
"A salesperson sold me a 2021 Rav4, after that there no..."
A salesperson sold me a 2021 Rav4, after that there no follow-up.
The parts department staff when I was at the parts counter were absolutely rude, one was on the phone and did not even acknowledge my presence, after his phone conversation I tried to get his attention as he walked right by me, he then gave me a death stare. I have not been to the service department yet, if it has the same customer service I will take my 2021 Rav4 to a different Dealership.
"I had a TERRIBLE experience at this store , very bad..."
I had a TERRIBLE experience at this store , very bad customer service , SHORT TEMPER MANAGER , after they get your signature to sell the car , you will see how i they will treat are. I would never go to this store , they made me hate THE name of TOYOTA.
"I was looking for a new 2020 Toyota Highlander, and a..."
I was looking for a new 2020 Toyota Highlander, and a friend referred me to see Abbas.
Abbas was nice in communication but failed to give me the information I was looking for. A straight answer and a fair price.
If someone is ready to pay more than the list price, why should he go far and see someone specific.
This is what I wasn't happy with. Other than that, Scarborough Toyota and Abbas are just as good as most other dealers and sales people.
"Bad service and dishonest sales tactics. They say one..."
Bad service and dishonest sales tactics. They say one thing through email and when you actually come in the story changes. So many Toyota dealerships in the GTA I recommend going to another one.
Other Employees Tagged:
- Jay Franco
Took my car in for a 45k service. The service advisor, Julia Lagman, was great and ensure that my car was well taken care of. Also the hot chocolate in the showroom lounge greatly helped to keep warm during the wait!
"above and beyond"
I have been (having service done) with this dealership for 3 years and because of this young lady i would not trade her for the world as my service agent. Service excellent. putting my mind at ease without question. Today she did again and i received another top class service. . Jeannette you are the best for real. Respect to the mechanic that attended to my vehicle also. This Dealership has the best A1 team in town
"Great Buying Experience"
Absolutely great buying experience. I was in the market for a Hybrid RAV4, and a few other GTA dealerships were falling short on the customer service aspect, or the price, or both. Scarborough was quick to the table, gave me a very fair offer, Abbas gave great service, and was very honest with the details and the timing of the arrival of the vehicle. Matt was the driver behind the finance of the deal (cash deal, trade-in) and gave me a great number, and Ivan was a straight-to-the-point kind of guy, no fluff, which I like.
All in all, could not have asked for a better experience, and will continue to do business with Scarborough for future purchases.
"A very Smooth Liar- Never ever would go back"
I have purchased the vehicle with the sales representative he has lied to me many times throughout this purchase
it was very hard to contact him ever I needed to speak to him
And whenever I have got in through to contact him he always makes up excuses and would like me to come into the dealership regarding my bill. when I do come into the dealership he is not there and had made me wait many time from 1-4 hours saying he was stuck in traffic or was at his chiropractor. never calls to say he would be late
my experience with him has been horrible.
Would recommend NEVER to purchase with him
A very lazy and unreliable person and is a smooth talker probably why he was hired
The company lets his "small" white lies pass.
"Always Great and Friendly Service"
The team at Scarborough Toyota have taken amazing care of my vehicle over the years, making sure it is safe and reliable on the road. I drive a lot and they make great recommendations without pushing my budget.