Chuck Albers | Page 11

Over the top! I had an intermittent problem with my jeep that was very difficult to diagnose. I took it into their service department and they painstakingly checke I had an intermittent problem with my jeep that was very difficult to diagnose. I took it into their service department and they painstakingly checked it until they pinpointed the problem. I don't think there is another dealership on the face of the planet that would have put that much effort into finding the problem. I have always found this dealership to be top notch. I would recommend them for all of your automotive needs. I would like to acknowledge Lonny, the service manager and Shawna, service advisor. I would list more people there but I can't remember all of their names. If you're looking for a vehicle, do yourself a favor and visit Leduc Chrysler!! More

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Excellent Dealer Hi I was very impressed with this dealership from the minute I walked trough the door. I bought a new truck and everyone was top notice all the wa Hi I was very impressed with this dealership from the minute I walked trough the door. I bought a new truck and everyone was top notice all the way. Christina Randell was amazing going over all the details of the truck and said I can call anytime if I have questions. More

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My New Jeep!!! We bought a new vehicle on Saturday and had a really great experience at Leduc Chrysler!! We dealt with three main people Derek, David, and Christina! We bought a new vehicle on Saturday and had a really great experience at Leduc Chrysler!! We dealt with three main people Derek, David, and Christina!! All three were super kind, down to earth and real! My husband and I found the purchasing process easy and fun. At points, when I didn't fully understand information or the process they made sure I understood before leaving. On Monday, we had Navigation installed and the Service Department was very friendly, quick, and again easy to deal with. We thought the workers in the Oilers jerseys were AWESOME!!! It's nice to see "fun" in a workplace. Our family appreciates this. Thanks so much, Rachel & Brendan Chapman More

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Employee backs into my vehicle, dealership denies it. You hear horror stories about what happens to your vehicle when you drop it off for repairs, or in my case it was an airbag safety recall. I took my 2 You hear horror stories about what happens to your vehicle when you drop it off for repairs, or in my case it was an airbag safety recall. I took my 2012 Challenger RT to Leduc Chrysler to have this recall looked after. As I was getting the paperwork done at the counter with Chuck the service advisor, there was a loud bang from about 100 ft. away where my Challenger was. Everyone at the counter heard it and looked over. I immediately went over and another service advisor (Shawna) had tried to back a Jeep? out of the service line and had hit my car. There was another employee not 5 ft away and who saw everything , even tried to stop her but was not successful. Shawna was very quick to point out that the tire mounted on the back of the Jeep had absorbed the impact and everything was fine, and left with the Jeep. I called later and asked that their body shop look at my vehicle to make sure there weren't hidden damages. When I returned a couple hours later I asked Chuck to write a note on my invoice saying they had backed into my car in case I had problems later. Here is where things took a dramatic turn. 1) Chuck the service advisor said that my vehicle was NOT HIT and then proceeded to try to put words in my mouth. 2) He said their body shop looked at it and there's no damage.2) The person who was 5 ft away suddenly had amnesia and said it was a "touch" 3) Shawna, the girl who backed into my car, was not around and was never summoned by them. While all this was going on there was an assistant manager who was only 15 ft or so away the whole time who just looked at her computer, pretending she couldn't hear anything. She must have heard because she went to get the service manager when he wouldn't answer the pages when he was called. 4) Chuck said their body shop looked at my car and there's no damage. They therefore wouldn't put anything in writing. 5) The service manager (Lonnie) who I asked to be called, also denied it ever happened, refused at first to write something on my receipt, but eventually this is what he typed “NOTE: VEHCILE MAHE BEEN CONTACTED BY ANOTHER VE HICLE IN THE SERVICEW DRIVE, WAS INSPECTED BY BODY SHOP MANAGER- NO SIGN OF IMPACT-CLIENT WANTED NOTED”. No, that is not my sloppy spelling, that is EXACLTY what and how he wrote it. and took 10 minutes to write that. It probably took one minute to write it and 9 minutes to cleverly turn it in into gibberish. I will take my car to a reputable body shop to get an unbiased opinion, but I can feel a slight buckle on the driver's fender which could be caused by the impact of the bumper pushing against the fender but hopefully I'm just imagining it :) The fact that they backed into my car is disappointing but forgivable (accidents happen, nobody got hurt). What I can't get over is how they all got together and denied it never happened. They must really love their jobs to lie like that. The Old Boys Club is alive and doing well at Leduc Chrysler. I wonder if they ever told the Jeep owner that their vehicle was backed into a car on April 21, 2017? It hit on the far edge of the tire so that would put a lot of impact on the tire carrier. More

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Seriously love my new truck. This is the second truck I've purchased here, I came back because of the service department. They always manage to get me in and fixed up. They recogn This is the second truck I've purchased here, I came back because of the service department. They always manage to get me in and fixed up. They recognize me over the phone and treat me like a friend rather than a customer. Trish listened to what I wanted in a vehicle and put me into that exact truck I wanted, she made sure I had a great understanding about options, accessories and packages before I chose my truck. Most definitely buy from her again. More

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Great...quick and easy Worked there for 5 yrs....new faces but still a good place....they do try...hard. I'm very impressed at the service we got....it was painless and qui Worked there for 5 yrs....new faces but still a good place....they do try...hard. I'm very impressed at the service we got....it was painless and quick....awesome More

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My experience with the employees during this transaction. I found everyone of the employees I dealt with to be very friendly, helpful and professional. It was a pleasure meeting, negotiating with the people I found everyone of the employees I dealt with to be very friendly, helpful and professional. It was a pleasure meeting, negotiating with the people involved in this purchase. I would certainly recommend them to anyone interested in purchasing a vehicle at this dealership. More

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Best dealership ever We love these guys and this is why we just keep coming back. We have tried dealing with other dealerships but none are worth dealing with. Leduc C We love these guys and this is why we just keep coming back. We have tried dealing with other dealerships but none are worth dealing with. Leduc Chrysler follow they moto very well `no hassle` and this is the truth. We always walk in there and feel like `family` . The service department is also very nice to deal with. We love these guys. More

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Very fast and easy ! I rate 5 stars for the service of everybody who was involved in the process , they explained everything and made sure i knew everything about the vehi I rate 5 stars for the service of everybody who was involved in the process , they explained everything and made sure i knew everything about the vehicle i bought ! 100 percent satisfied with leduc chrysler . More

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Easiest vehicle purchase ever I purchased my new Jeep Cherokee over the phone. I've been servicing at Leduc Chrysler for close to ten years but this was my first vehicle purchase t I purchased my new Jeep Cherokee over the phone. I've been servicing at Leduc Chrysler for close to ten years but this was my first vehicle purchase there. When I got to the dealer, all the paperwork was ready for signatures, and the Jeep was parked inside the service drive thru warm and ready to go for my delivery. Terry covered the basics of the new Cherokee without overwhelming me with all the new things my 2006 never had. Over the years I have referred many of my friends and family to the service department as they continue to go above and beyond. Now I see the sales and finance teams are the same. Easily the best vehicle purchase experience I’ve had. Thank you to Richard and his team, I’m really excited with my new altitude. More

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