I previously had a RX350 and had a great relationship with Chris Pinelli and Karen Campbell and the rest of the staff at Lexus of London who eliminate the hassle associated with buying and servicing a car. When it was time to replace it I asked them to help me find a new one and within days I had what I was looking for.
It was the service that sold us first and then when we wanted NEW, sales impressed us just as much. They make sure your happy. We are not unreasonable people, but we do expect excellence when we buy at this level. We are true believers of sometimes you get what you pay for, and you get back what you put out there....
I have had a Lexus car for several years now, and have just recently traded it. The car excited all of my senses (except taste! for all of the time that I owned it. The service provided by the London Lexus dealership was exemplary. The whole experience of owning the car was a wonderful one for me.
We purchased our first Lexus at Lexus of London with the help of Stephanie Shearsby. She and her colleagues made the experience a memorable one for us. Her knowledge of the features of the vehicle made it an easy decision.
I cannot say enough good things about Lexus of London. I have been driving a Lexus for 4 years now and have had a positive experience with every aspect. I dealt with Toyotatown before this and had a similar great experience
The Lexus dealership is excellent at ensuring I am happy - right from the time I arrive , during my services and through the second lease I have had with them.
There is no doubt about it, Lexus Of London provides the best customer service in London, Ontario! I've never been treated with so much respect and general kindness. From my first experience with my sales rep Stephanie, to Adam, Romeo and the rest of the service department. I've never passed an employee in (or outside) the building that didn't smile and say hello. AMAZING! That's about all I can say. I truly think that every Lexus dealership in the country should look to London as an example! Thanks guys, customer for life!
We just traded in our 5 year olds Lexus 350 suv and purchased a new one. We were very happy with Sue Vincent who we dealt with. She was professional and knowledgeable, patient and delivered everything that had been promised to us.
Thanks Sue and Al for your service.
"My wife and I were very pleased with the excellent..."
My wife and I were very pleased with the excellent service of Lexus of London. All personnel we dealt with we cordial and very helpful.
Chris Pinelli was our first contact who was very professional and gave us great assistance. Allan Calvert was helpful for us in choosing the model and was knowledgeable about the different makes we were looking at. Adam McCallum and Romeo Nissan where extremely helpful with regards to maintenance for our other car and offered they're expertise with purchasing our new GS. A.J. Blitzstein was patient with us and showed us key features of our new GS upon pick up of the vehicle. Joe Mazzella was helpful in recommending the owner protection services.
Thank you again to all of your help and look forward to seeing you all in the future!