Chris Pinelli | Page 10

Auto Purchase A great experience overall, Natalie Marsh has a wonderful personality combined with the knowledge and detail to attention in every way. The best deal A great experience overall, Natalie Marsh has a wonderful personality combined with the knowledge and detail to attention in every way. The best dealership to know. Respectfully Submitted, Bruce More

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Outstanding customer service Worked with Natalie Marsh (PA) on possible purchase. She was a pleasure to work with and provided top rate customer service from the moment she first Worked with Natalie Marsh (PA) on possible purchase. She was a pleasure to work with and provided top rate customer service from the moment she first spoke to us. A level of CS that I've not seen in a very long time. Many thanks to her and her team for an experience that will not be soon forgotten. More

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New car purchase Staff are always willing to assist and friendly, They always make you feel welcome and coffee/snacks are available while you wait. The customer serv Staff are always willing to assist and friendly, They always make you feel welcome and coffee/snacks are available while you wait. The customer service level is outstanding. Sue and Chris make the car buying experience quick and easy with fair deals for both the customer and dealership. More

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Excellent service, quality product, and price London Lexus is pleasantly cost competitive, I purchased 4 summer tires for the same sale price at COSTCO. The headlight on my wife’s car was replaced London Lexus is pleasantly cost competitive, I purchased 4 summer tires for the same sale price at COSTCO. The headlight on my wife’s car was replaced over a year go by a body shop. It stared to get humidity inside the light. It’s not cheap to replace it and it wasn’t under any warranty. I called the manager and after a review of what happened he agreed to replace it for just the cost of the labour. I felt this was above and beyond the top customer care. More

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Very accomodating On Friday I discovered a screw in my tire , Because I would need new tires soon I called the service desk and inquired about price and availability o On Friday I discovered a screw in my tire , Because I would need new tires soon I called the service desk and inquired about price and availability of 4 new tires , Your service dept. informed me that I also needed an alignment and they could do it Sat. afternoon. I appreciated the quick service as I expected that I would have to wait till after the week end. More

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Another Great Lexus experience! Contact, reception, product & service all come to mind when dealing with Lexus of London! Being involved with Lexus & product for over 15 years we f Contact, reception, product & service all come to mind when dealing with Lexus of London! Being involved with Lexus & product for over 15 years we feel qualified to certainly recommend the product & Lexus of London to all vehicle purchasers & owners. From the RX30 to CT200-H and our new UX250-H , they all have been a reliable pleasure to own & drive! More

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I picked up my new toy Last Sat was the finish to a quick and easy purchase for the 3rd Lexus. All have been the 350 Rx sport. I have seen and felt the vehicles transition i Last Sat was the finish to a quick and easy purchase for the 3rd Lexus. All have been the 350 Rx sport. I have seen and felt the vehicles transition in 4 years that has left me very pleased that I made this choice . This purchase was a stinger for the team to meet , however it was , done quickly and with great professionalism. I have known Sue for 4+ years and she has not changed much ,. Sue is a comfortable person to be around, and to talk to .She was always very accommodating to get the answers to my odd questions. Sue is a no stress and no pressure lady, we have all had that baddd purchase experience with the nightmare team. This wont happen with Sue and the rest of the crew. Thank you for a good experience . One last and very important item.The delivery ... We all know the excitement and the fun taking the keys. Nathan was a great guy that took me thru the vehicle and made me feel comfortable asking the same question . It was the best delivery experience I have had in my years of buying vehicles. Nathan has set the bar and I commend management for the choice of who does the delivery . He does the dealership proud. Don More

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Exceptional & Pleasant Experience! Good day, My girlfriend and I had an absolute pleasant experience purchasing our pre-owned certified Lexus SUV. Lexus of London General Manager, Good day, My girlfriend and I had an absolute pleasant experience purchasing our pre-owned certified Lexus SUV. Lexus of London General Manager, Chris Pinelli is a gentleman, and a professional. During the sales process we were clearly informed of all information needed to make decisions on what was best for us. Lauren Rossini the Financial Services Manager, is a great listener and a total people person, she was lovely to talk to about all of our financing options and needs. Jordan Hallman the Delivery Specialist has excellent product knowledge and was very helpful for educating us on our all of the in depth features in the cockpit of our Lexus! Lauren and Jordan are absolute sweethearts and made this all a relaxing and fun experience. It's important to note, the gentleman who finely detailed this vehicle for delivery is exceptional at this fine art. Cleaning and detailing cars is actually very physical work and is best suited to those who pay particular attention to detail. Pulling up into the parking lot at Lexus of London, there it was, our next vehicle backed in looking like a business jet ready for departure. WOW! I have chills right now writing this paragraph! Also, walking into the clean fresh air showroom with all of the beautiful cars on display, makes you feel like a big shot. It felt so good walking in there and being very well greeted and respected. Help yourself to a Columbian coffee and relax and look at the beautiful automobiles available for test drive. Lexus of London, Chris Pinelli and your team, outstanding job and we'll be sending you "bird dogs" (new clients) your way. Sincerely, DD More

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Great experience working with Rick in Sales. Overall this dealership accommodated our needs while evaluating our options. At no time did I feel any lack of attention from any staff member. Gr Overall this dealership accommodated our needs while evaluating our options. At no time did I feel any lack of attention from any staff member. Great experience. More

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Awesome service orientation Everyone in the dealership is service-oriented, and this obviously comes from senior management and the values of the organization as a whole. We wer Everyone in the dealership is service-oriented, and this obviously comes from senior management and the values of the organization as a whole. We were able to negotiate a good deal for our trade and get a fair price for our new vehicle. Dealing with the finance people was pleasant and the delivery specialist was first rate. We already owned a Lexus so we knew the quality of the dealership. More

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