Brian Karnis | Page 7

Friendly, honest service and excellent product knowledge We just bought a new Fiat 500L as part of the big 2015 clearance sale and we couldn't be happier. Andréanne, our sales rep, was extremely knowledgeabl We just bought a new Fiat 500L as part of the big 2015 clearance sale and we couldn't be happier. Andréanne, our sales rep, was extremely knowledgeable and genuine. She came in on her day off to meet with us on our return visit to purchase. Quite frankly, she is amazing! The entire purchase process was extremely well coordinated and the business manager quickly set everything up for us to finalize our purchase. On Friday we picked up our new car and felt that the staff went that extra mile to make us feel special and include our 8 year old son in the deal. We plan to buy a Dodge Ram in the near future and know we will be in good hands at Capital Chrysler Jeep Dodge. More

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Great! These people that I have checked off I feel when out of their way to help me out and to make me feel like I was part of the capital Dodge family. Bria These people that I have checked off I feel when out of their way to help me out and to make me feel like I was part of the capital Dodge family. Brian who is in parts he will go out of his way to make sure you are completely satisfied. Kyle and Ryan in service there is just unbelievable how they make you feel at home. More

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My Black And Beautiful RAM I have always been impressed with all aspects of Capital Dodge since I became a customer in 2012. Recently an amazing woman by the name of Breana call I have always been impressed with all aspects of Capital Dodge since I became a customer in 2012. Recently an amazing woman by the name of Breana called me and asked if I'd be interested in attending an event at the dealership and look at trading in either my RAM or JEEP. I said I loved them and doubt that I could be convinced to do so. I came in regardless to take part in the event and was welcomed and explained in detail about the Trade Up Event. After some chatting and a little negotiations I am now the proud owner of a 2016 Dodge RAM. It has even more options than my old truck and I was able to start again with low kms. Breana was so great to deal with and didn't pressure us at all. My wife and I felt great and well taken care of throughout the process. Thanks a lot Breana for coordinating all the details and the other folks within the dealership to make all of the details come together. More

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New RAM 1500 - smooth purchase Traded my 2010 RAM 1500 and purchased a new 2016 replacement. Andreanne was very courteous and quickly selected the exact model with options that we Traded my 2010 RAM 1500 and purchased a new 2016 replacement. Andreanne was very courteous and quickly selected the exact model with options that we wanted from on-lot inventory. We reviewed, negotiated and settled on a price and a few days later our new truck was ready. Andreanne made the entire process very smooth and pleasant. She seemed to truly care about making sure that we were happy with our purchase. We also had some accessories mounted and Brian in parts was very helpful to ensure that our truck was delivered to us quickly with the accessories installed. Highly recommend dealing with Andreanne, Brian and Capital Dodge. More

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Another very good purchase experience at Capital Dodge J'ai eu le plaisir de revoir Madame Andréanne Budd cette année en vue de l'acquisition d'un 4 roues motrices. J'ai choisi un Ram Sport, édition spéc J'ai eu le plaisir de revoir Madame Andréanne Budd cette année en vue de l'acquisition d'un 4 roues motrices. J'ai choisi un Ram Sport, édition spéciale, lequel semble vraiment attirer l'attention sur la route. Le comportement est excellent et on s'y sent en toute sécurité. Le processus d'achat s'est déroulé de façon ouverte et professionnelle dans le cadre d'une transaction gagnant-gagnant de la part de tous y compris le management et le service des pièces et son gestionnaire ainsi que le gestionnaire attitré du contrat. Expérience donc fort agréable et sans anicroche alors que tous ont fait le maximum afin de donner satisfaction au client. Il s'agit d'un comportement exceptionnel dans l'industrie de l'automobile au détail. Merci à tous et toutes encore une fois et bravo pôur vos bons services. JRP More

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Flawless Josh is a salesman that can understand a clients needs and address them quickly without any pointless selling or pushing a vehicle I didn't need. As a Josh is a salesman that can understand a clients needs and address them quickly without any pointless selling or pushing a vehicle I didn't need. As a business owner I appreciate service and integrity above all else, and I received nothing but the highest end of both during my experience with Capital Dodge. Walking into a car showroom is not a comfortable experience at the majority of dealerships, but Capital made me feel welcomed and without any pressure to buy. I am walking away with full knowledge of my purchase, and confidence that I have been given the best deal possible. Josh, Ken in finance and Brian in parts are knowledgeable in their fields, and have guided me flawlessly through my second vehicle purchase...no detail was overlooked and i have walked away with everything i could have hoped for and some. If the service stays at this level you have won my business, and my referral. I will happily buy from Josh and Capital again with unbreakable confidence. Thank you sincerely for making my old car and the bad experience vanish in the dust of my new beast. Best, Renae Nixon More

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Seamless Car Purchase My husband I were attended quickly by all. Although our Jeep is a 2014, it looked brand new (clean) inside and out. Very positive experience. My husband I were attended quickly by all. Although our Jeep is a 2014, it looked brand new (clean) inside and out. Very positive experience. More

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Very poor Customer service Very poor aftermarket service. They have lost my lugnut key and refuse to admit it was their fault, and want to charge $150 to remove the old locking Very poor aftermarket service. They have lost my lugnut key and refuse to admit it was their fault, and want to charge $150 to remove the old locking lugnuts. I bought a brand new Ram that is now one year old, and it was in the service department 6 months ago to fix a leaking front axle boot, so the front tire was removed by this dealer. I now need to change a flat tire and the key is not in my glovebox, since this is a new truck I would have no use to remove the key from my glovebox. I asked for Sales and Parts assistance since Service would not help, only to say I had to pay for a new key, and that they never loose the lugnut keys, they have 100% success rate of replacing the key...how do they know that? After getting Brian in parts who would order me a new one for free, service still would not remove the old ones for less than a $150 labour, their lowest price since they insist they didnt loose the key and that I misplaced it. I will never again buy or service my vehicles at this dealership...for shame on the service department for not providing customer service to someone who purchased a brand new vehicle from this dealership. More

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Great Deal, Great Jeep, Exhilarated Customer! Wasn't planning on my next vehicle purchase for another year, nor was I planning on a Jeep. I had my heart set on a Nissan Juke until my husband had Wasn't planning on my next vehicle purchase for another year, nor was I planning on a Jeep. I had my heart set on a Nissan Juke until my husband had his Dodge RAM in for routine service and toured the Capital showroom and was approached by Mike LeBlanc. With Mike's friendly and knowledgeable demeanor and keen desire to make a sale and happy customer, we walked in with a 2007 Versa Sport to satisfy my husband's request to have a look at what was there and walked out the owner of a 2016 Jeep Wrangler Unlimited. What a deal, what a Jeep, what an acceptable trade-in value and what an fantastic experience we had. I had a lengthy list of what I was expecting on a vehicle purchase and Mike Leblanc was able to make it all happen for an extremely exhilarated customer. Brian Karnis, another key addition to the deal helped accessorize my jeep with amazing two toned Katzkin Leather seats and hood lock and made a customer for life out of me with his knowledge and expertise of all endless possibilities in accessorizing a Jeep. He'll be my Jeep wardrobe master for life. Lastly but not least, Trevor Kelly made financing a breeze, let us know all our options and didn't push what we didn't want. The whole team we dealt with made it a great experience and served to add another loyal customer to their service center. When we went to pick up our tailored Baby Blue , they had it ready a day before it was due to accommodate a scheduling conflict we had. Our son was peaked with excitement with our new addition to the family. That's customer service worth returning for. ON another note, this review tool sucks, I wrote my review and hit backspace to delete a letter and it wiped my entire review, this is the 2nd time around. Thanks Gentlemen! T,E & J More

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Found me exactly what I was looking for I am giving a 5 star rating because I was able to find the truck I was looking for with the service expected from a good local dealer, I would buy aga I am giving a 5 star rating because I was able to find the truck I was looking for with the service expected from a good local dealer, I would buy again from capital dodge my purchasing experience was as painless as possible and they offer everything you need to customize your new dodge all under one roof. More

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