Assad 'Bond' Hussain | Page 2

Easy trade up to new truck-Thanks Paul On the way to the city from north of Parry Sound where I live the air conditioner stopped working on my 2017 Dodge RAM that I bought from Peel. I talk On the way to the city from north of Parry Sound where I live the air conditioner stopped working on my 2017 Dodge RAM that I bought from Peel. I talked to Sandra on the cell phone while on the way. She reassured me: "we'll take care of you." When I got to Peel the place was packed with salespeople....I mean PACKED (Peel is amazing even during COVID19). Paul made time for me. We discussed new models. He presented fantastic deals and lots of choices. I couldn't resist. Within 1 hour a deal was approved by the manager (a VERY busy guy) and the paper work efficiently completed by Bond. I bought a brand new RAM 1500 4X4 Crew Black Express. The swap the following week was a breeze. The service people were fast and friendly. Paul really takes care of his customers. Very nice man. Thank you Paul, you're the best. More

Helpful 0

Report | Print

Very nice to make deal! Very calm and get the best deal for the client! Thank you Sal! I think you are the best! You rock! for the client! Thank you Sal! I think you are the best! You rock! More

Helpful 0

Report | Print

No surprises, seamless deal AAA+++ Paul was professional and efficient / Bond was soft spoken and accommodationg. Both at their top of their game. Where else but PEEL !!!! I am a past Paul was professional and efficient / Bond was soft spoken and accommodationg. Both at their top of their game. Where else but PEEL !!!! I am a past , present and future customer More

Helpful 0

Report | Print

I would not recommend financing though Peel Chrysler Buying a vehicle from Peel Chrysler was easy. The price was right, not overly aggressive, but can be pushy because they know their prices are good. I Buying a vehicle from Peel Chrysler was easy. The price was right, not overly aggressive, but can be pushy because they know their prices are good. I would not bring a small child there, as some adult words can sometimes be heard from the manager to his employees. Now, why I rated them a 1 star; I would not recommend financing through Peel Chrysler. Our experience is as follows: For reasons I do no remember, Bond convinced us to finance our vehicle (even though we had cash ready to go, just needed the final number) and promised 0% financing for the entire term as long as we kept a good credit rating and paid on time. We did that and 2 times had to go back to the dealership as the financing rate increased after 18 months each time. We had to argue , call multiple times as no one would return our messages, and finally have to drive 1.5 hours there and back (as we live out of town) for the financing team to "remember" what was promised and get our rate back down to 0%. Each time, promising to do it all again if the rate goes up again, but it shouldn't as long as we keep good credit and pay on time. This last experience is the reason I am finally writing this review (and keeping it up this time. Last time, the dealership used bullying tactics to get me to take it down. Always question why they have such little poor reviews). 4 months ago we contacted the dealership as we were informed our financing rate was increasing and as we were told to do so, contact them to have it changed back to 0%. After arguing with Bond yet again and fought to remind him of his promise, he agreed to get the rate back down to 0% (which involved switching banks). To save us the drive they were going to send the paperwork to our house with a pre-paid label to send it back to them. We waited almost an entire month, calling to see where this package was, asking for a tracking number and not being given one, leaving messages and not hearing back from anyone, or being told they will look into it and not getting any response back. The new rate started on a Wednesday, so after no progress, we drove from Kitchener to Peel to speak in person to someone. Dayvon helped us out, got the paperwork signed and said we will have 2 payments skip (so a month without payments) and then the new payments will start. 1 payment was skipped, as promised, but the second came out. Called Daevon to tell him and said he tried calling us and left a message a month prior, shortly after we were in his office for the paperwork, as Bank #2 would accept the day of the week we wanted the payment to come out. When he did not hear back from us, he didn't try to call (the number he called was not ours) or email, which he had on file. He resent the paperwork, we filled it out and sent it back to him. Next payment period, we had payments from both banks come out, so we called Daevon again. When we explained what was going on, he was confused by it, so he needed to talk to accounting and he would get back to us, but didn't. After calling multiple times, we finally reached Daevon again and he said the cheque was issued to Bank #1 at the end of April. They should process it by the end of May and refund any amounts taken from our account (at this point is was 3 payments, totaling around $800.00). When the 4th payment came out ( making it around $1000.00 total of extra payments) my husband finally called bank #1 to see what was going on. Turns out, Peel Chrysler didn't pay Bank #1 the full amount owed, so those extra payments were for the difference! That amount would not be coming back into our account. Next call was to Peel Chrysler to speak to the manager, Stefano this past Thursday, May 28th. A message was left briefly explaining what was happening. It is now Saturday, May 30th, 3 full business days for them, and no call back. I would assume, your accounting team costing a customer $1000.00 would be of high importance. Even just a call to say that he would look into it would be nice. More

Helpful 7

Report | Print

Great people to deal with. Fair and knowledgeable. Accommodating and respectful. Josh, their EV specialist was a great help with my new Tesla. Noor was excellent in taking care of all the details. Se Accommodating and respectful. Josh, their EV specialist was a great help with my new Tesla. Noor was excellent in taking care of all the details. Seamless experienced team effort. Highly recommended. More

Helpful 0

Report | Print

exceptional service from Steve - I will be recommending him to all of my coworkers. My partner and I will be back in the summer for a second purchase from you Steve - thanks again for all your help you wer him to all of my coworkers. My partner and I will be back in the summer for a second purchase from you Steve - thanks again for all your help you were amazing. See you in a few months...hopefully sooner. -Muhammed S. More

Helpful 1

Report | Print

Steven was great to deal with!! Steven did a fantastic job in helping me with buying my Ram. He was awesome to deal with and I felt no pressure in talking with him. He did such a gr Steven did a fantastic job in helping me with buying my Ram. He was awesome to deal with and I felt no pressure in talking with him. He did such a great job, my son went to him a few days later and acquired another Ram for himself Thanks Steven and to Bond as well. For their work and being very helpful. (March 14 2020 date of picking up my truck) Thanks again Rene Fuhrmann More

Helpful 1

Report | Print

I drove from Windsor, a great deal was worked out over the phone, when I got to peel everything was as agreed I signed picked up my new 2020 RAM and I was on my way, Noor and Bond gave an amazing customer the phone, when I got to peel everything was as agreed I signed picked up my new 2020 RAM and I was on my way, Noor and Bond gave an amazing customer service and a smooth hassle free experience, would only buy from them in the future. Please add Noor’s name to the sales department list. More

Helpful 0

Report | Print

Straight up deal with the best price around. Great communication and questions answered quickly on line. Financing was quick and easy. They even have pizza on Saturday. communication and questions answered quickly on line. Financing was quick and easy. They even have pizza on Saturday. More

Helpful 0

Report | Print

Great dealership. Amazing selection of vehicles and even Great dealership. Amazing selection of vehicles and even better customer service. In the past I’ve been intimidated walking into a dealership but he Great dealership. Amazing selection of vehicles and even better customer service. In the past I’ve been intimidated walking into a dealership but here it feels like family! Tristan really made me feel at ease and made the entire buying process easy from start to finish. More

Helpful 0

Report | Print