"I would not recommend financing though Peel Chrysler"
Buying a vehicle from Peel Chrysler was easy. The price was right, not overly aggressive, but can be pushy because they know their prices are good. I would not bring a small child there, as some adult words can sometimes be heard from the manager to his employees.
Now, why I rated them a 1 star; I would not recommend financing through Peel Chrysler. Our experience is as follows:
For reasons I do no remember, Bond convinced us to finance our vehicle (even though we had cash ready to go, just needed the final number) and promised 0% financing for the entire term as long as we kept a good credit rating and paid on time. We did that and 2 times had to go back to the dealership as the financing rate increased after 18 months each time. We had to argue , call multiple times as no one would return our messages, and finally have to drive 1.5 hours there and back (as we live out of town) for the financing team to "remember" what was promised and get our rate back down to 0%. Each time, promising to do it all again if the rate goes up again, but it shouldn't as long as we keep good credit and pay on time.
This last experience is the reason I am finally writing this review (and keeping it up this time. Last time, the dealership used bullying tactics to get me to take it down. Always question why they have such little poor reviews).
4 months ago we contacted the dealership as we were informed our financing rate was increasing and as we were told to do so, contact them to have it changed back to 0%. After arguing with Bond yet again and fought to remind him of his promise, he agreed to get the rate back down to 0% (which involved switching banks). To save us the drive they were going to send the paperwork to our house with a pre-paid label to send it back to them.
We waited almost an entire month, calling to see where this package was, asking for a tracking number and not being given one, leaving messages and not hearing back from anyone, or being told they will look into it and not getting any response back. The new rate started on a Wednesday, so after no progress, we drove from Kitchener to Peel to speak in person to someone. Dayvon helped us out, got the paperwork signed and said we will have 2 payments skip (so a month without payments) and then the new payments will start.
1 payment was skipped, as promised, but the second came out. Called Daevon to tell him and said he tried calling us and left a message a month prior, shortly after we were in his office for the paperwork, as Bank #2 would accept the day of the week we wanted the payment to come out. When he did not hear back from us, he didn't try to call (the number he called was not ours) or email, which he had on file. He resent the paperwork, we filled it out and sent it back to him.
Next payment period, we had payments from both banks come out, so we called Daevon again. When we explained what was going on, he was confused by it, so he needed to talk to accounting and he would get back to us, but didn't. After calling multiple times, we finally reached Daevon again and he said the cheque was issued to Bank #1 at the end of April. They should process it by the end of May and refund any amounts taken from our account (at this point is was 3 payments, totaling around $800.00). When the 4th payment came out ( making it around $1000.00 total of extra payments) my husband finally called bank #1 to see what was going on.
Turns out, Peel Chrysler didn't pay Bank #1 the full amount owed, so those extra payments were for the difference! That amount would not be coming back into our account.
Next call was to Peel Chrysler to speak to the manager, Stefano this past Thursday, May 28th. A message was left briefly explaining what was happening. It is now Saturday, May 30th, 3 full business days for them, and no call back. I would assume, your accounting team costing a customer $1000.00 would be of high importance. Even just a call to say that he would look into it would be nice.