Alison Matthews | Page 8

Awesome! Having Paul as our salesperson was the best experience I could have had. I came in with one thought, he listened to my story then suggested he has wha Having Paul as our salesperson was the best experience I could have had. I came in with one thought, he listened to my story then suggested he has what he thinks I would love. Guess what I did! We purchased that very first vehicle because Paul listened, was available always and did exactly what he said he would do and went beyond to be helpful. Thank you Paul! More

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Excellent purchase experience This is the second used Rav 4 we have purchased from Tyler Medland at Charlesglen Toyota in the past two years. We simply contacted Tyler and asked h This is the second used Rav 4 we have purchased from Tyler Medland at Charlesglen Toyota in the past two years. We simply contacted Tyler and asked him to keep his eyes open for the type of vehicle we were looking for. With absolutely no pressure, Tyler contacted us whenever a vehicle came in that he thought might be a good fit for us. We really appreciated the fact that Tyler worked hard to find the right vehicle for us, and negotiated respectfully to get us a fair deal. Without a question, we will return to Charlesglen when looking for another vehicle due to the excellent customer service we have received from everyone we have dealt with. More

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Paul Phil Jim Allison and Kim Experience and Garnett The above individuals were instrumental in making our experience exceptional. Why? Because they were all efficient and friendly and knowledgeable wit The above individuals were instrumental in making our experience exceptional. Why? Because they were all efficient and friendly and knowledgeable with great sense of humours. The day we took delivery of our Rav 4 was so exciting but so much fun we were talking about it long after we left with the perfect vehicle for us. We appreciate all of the team and would recommend everyone to go to Charlesglen, More

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A complete pleasure! Paul Gorsline was very professional, friendly and informative. We took 2 models for a test drive and Paul explained all of the options & features for Paul Gorsline was very professional, friendly and informative. We took 2 models for a test drive and Paul explained all of the options & features for each model. I never felt pressured, as Paul allowed me ample time to consider my options and therefore make the decision that was best for me. My experience was hassle free and a complete pleasure. I will definitely recommend Paul & Charlesglen Toyota to my family and friends. I am happy to give Paul Gorsline a 5+Star rating! Karen More

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5th car from Charlesglen Our family now drives 3 Corollas and I'm now on my 2nd Tacoma. Great service and easy purchase process keeps us coming back. Thanks Pau G! Our family now drives 3 Corollas and I'm now on my 2nd Tacoma. Great service and easy purchase process keeps us coming back. Thanks Pau G! More

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Wonderful Team The sales team that I dealt with were great. Knowledgeable, friendly and very patient with the questions I asked. Since I was from another province, The sales team that I dealt with were great. Knowledgeable, friendly and very patient with the questions I asked. Since I was from another province, there were many problems which were solved. The finance lady was superb and very helpful. All in all, great experience. More

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Wonderful experience, everybody was so great! I went into the dealership looking for my first ever brand new car and was greeted by Tyler. I let him know what my two options were and he was promp I went into the dealership looking for my first ever brand new car and was greeted by Tyler. I let him know what my two options were and he was prompt to get me set up on test drives of each model. He was very knowledgeable about the differences of the two cars which helped me to make an informed decision. He made sure to explain all of the extra protections options and what each option entailed. Alison dealt with the financial aspect and was great at explaining all the paperwork and the steps going forward. She also re-iterated all of the extra protection add-ons to make doubly sure I knew everything that was included. She got me an appointment just 2 days later to come pick up my new car. When I came to pick up the new car I was dealing with Jim. Jim did a great job of walking me through the ins and outs of the new car, and even pre-loaded some radio stations and hooked up my phone's Bluetooth for me. Then I was finishing up paperwork again with Alison. Since then Tyler has checked in to see how I am liking the new car. All in all this was a really wonderful experience. It was my first time buying a brand new car straight from the dealership and I didn't really know what to expect. Everybody was very friendly and personable and made everything so easy and straightforward. I look forward to dealing with them for all future maintenance appointments needed for my car. More

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Excellent personalized service! Thanks Mark Peters! Mark was extremely pleasant and helpful while helping me learn about the technical capabilities of my new RAV4. It had been 15 years since I purchase Mark was extremely pleasant and helpful while helping me learn about the technical capabilities of my new RAV4. It had been 15 years since I purchased a new car so Mark had a lot to teach me! Thanks Mark! More

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Great Experience We had a great experience with Tyler and Alison from Charlesglen Toyota. They were responsive to calls and helped us navigate a complicated situation We had a great experience with Tyler and Alison from Charlesglen Toyota. They were responsive to calls and helped us navigate a complicated situation. Tyler was nice enough to deliver outlet car right to our house! More

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Fantastic experience at Charlesglen Toyota My experience buying a new vehicle at Charlesglen Toyota was nothing short of fantastic. Tyler was very helpful and informative from the get go witho My experience buying a new vehicle at Charlesglen Toyota was nothing short of fantastic. Tyler was very helpful and informative from the get go without being pushy. I was most impressed to find out that all the information he provided proved accurate when I researched it after the fact. Any questions I had about deciding which vehicle to purchase were answered promptly. Not only was Tyler helpful in wading through all of the various options and information, he also made me feel very comfortable about the service that would be provided after the purchase by Charlesglen. The finance department was also great, as well as the delivery service from Jim who gave me a thorough rundown of how to operate all the features on the vehicle. More

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