Alex Keong

Skip Charlesglen and find another dealership to purchase a Toyota. This dealership is intentionally misleading and deceptive in its sales practices. When you see a vehicle that is labelled “deal pending” do a Toyota. This dealership is intentionally misleading and deceptive in its sales practices. When you see a vehicle that is labelled “deal pending” don’t believe it. They are waiting for someone that they want to sell their vehicle to for their own specific purpose and feel justified in misleading prospective customers they choose to disrespect and treat like second-class citizens. Toyota Canada supports this deceptive practice as well so don’t count on any support from there either. Charlesglen’s marketing of a 7-day satisfaction guarantee is also a lie. I was informed by the sales advisor I would get my deposit back. This was not true. The dealership has illegally retained over $6,000 from me for the privilege of using the 7-day satisfaction guarantee. Please save yourself the trauma and hassle of doing business with this corrupt organization and choose another dealership. As a single woman, I have been ignored, dismissed, intimidated and robbed of a whole year of car payments by the new car sales manager, which is supported by the executive sales management team. It has been more than 6 weeks since this horrific experience and there has been no response or attempt to act in good faith, to be accountable, moral, or ethically responsible from Charlesglen Toyota. The Corolla Cross L I eventually purchased under the 7-day satisfaction guarantee is wonderful and I highly recommend it. Just be sure to buy it at any dealership other than Charlesglen Toyota. More

Report | Print

This was my 6th vehicle with Charlesglen Toyota and I have loved working with their entire team each time I have gone back. Val has helped me with my last three vehicles and is always an absolute pleasu have loved working with their entire team each time I have gone back. Val has helped me with my last three vehicles and is always an absolute pleasure to work with. She takes time to care for each of her customers in a way that is rare and special. Beyond that, I will always recommend Toyota as a great vehicle choice; the value for money spent is hard to beat. More

Report | Print

Great staff, friendly, honest and caring. Made for a great experience and ultimately ending up with the right vehicle for my wife and I. Made for a great experience and ultimately ending up with the right vehicle for my wife and I. More

Report | Print

Excellent service from Val once again! We are loving my new highlander! Thank you very much Val! We are loving my new highlander! Thank you very much Val! More

Report | Print

The reason I have rated both Val and Charlesglen Toyota so highly is because I am having difficulty coming up with something negative to say. Everyone I meet at Charlesglen seems to have a permanent smile so highly is because I am having difficulty coming up with something negative to say. Everyone I meet at Charlesglen seems to have a permanent smile and treats customers with an unconditional positive regard. I felt very highly connected with through the entire car purchase and trade in experience. Based on my experience, I am confident that this is a standard that the entire team plays to. Thank you Charlesglen Toyota. More

Report | Print

Anne and Nomer are great Tandem. We are pleased to to deal with them. Definitely recommend them. We are pleased to to deal with them. Definitely recommend them. More

Report | Print

Great truck, great cookies, great sales professional and great dealership. The wait was worth it and she kept me in the loop 100% of the time in this crazy market. Excellent job by Val. She was proactive on great dealership. The wait was worth it and she kept me in the loop 100% of the time in this crazy market. Excellent job by Val. She was proactive on this deal and informed me of any changes that came up. I would buy from her again in a minute. More

Report | Print

Awesome customer service! They made the experience easy starting from reception to sales person until closing the deal They made the experience easy starting from reception to sales person until closing the deal More

Report | Print

We have purchased four vehicles from Charlesglen now, and you can bet that our next vehicle will be a Toyota too. Everything from sales to service is spectacular! you can bet that our next vehicle will be a Toyota too. Everything from sales to service is spectacular! More

Report | Print

Agent provided us great information all through the purchase process Val was very professional, honest and presented a valuable image of Charlesglen Toyota which was very important to us. We were hap purchase process Val was very professional, honest and presented a valuable image of Charlesglen Toyota which was very important to us. We were happy with the negotiated price and at no time felt any pressure. More

Report | Print