I wasn’t sure where to begin. - Firediver
I wasn’t sure where to begin. After experiencing major issues with my vehicle and having another dealer drop the ball, Selkirk Service (5 stars) truly stood out. I explained the problems I was facing, including an oil leak that I had yet to track down. Service Advisor Riley was fantastic to deal with—he genuinely understands customer service. Mike, the mechanic, is extremely knowledgeable and carefully inspected the truck. He identified issues caused by the poor work done by the other dealer and quickly found the source of the oil leak. The necessary parts were ordered, and Mike had the truck repaired in a timely manner. Riley ensured I was well taken care of and even contacted FCA on my behalf to have a botched repair reviewed by the warranty department. I have nothing but praise for this team.
As for the sales experience, my first interaction was with Bob while exploring the option of trading in my vehicle. He was aware of the situation with my truck and understood that I might not go through with a trade once it was fixed. Bob was great to work with. However, while he was on vacation, I was directed to William and Brady, which was a different experience. William didn’t seem knowledgeable about the trucks, and Brady, who was new to the company, was overly aggressive. Brady used high-pressure sales tactics, which I found frustrating. I understand the need to close a sale, but receiving five phone calls in a day while I was at work, ignoring my clear “No,” and then bothering the service department was unprofessional.
I never received an email or phone call for a survey, so this review is delayed.
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