"Long wait for small fix"
My appointment was 0900 and it was to change ,replace one mud flap . I check at 1020am on the progress and was informed it should go in shortly . . Vehicle was ready at 1039. The labour price was good, five dollars cheaper than the estimate . Not a speedy service for what have been and was a 10 minute job. I don’t blame Mike but the over all lack of organization in servicing such a small job considering the appointment time.
Went to look at a 2017 Chrysler 300, Day one... test drove the vehicle, gave the sales person details on my vehicle, age, make, trim level, etc... including what I owed. I was lead to believe a deal could be done... Day two, after mulling the large purchase that is a new vehicle, I returned to the dealership... suddenly my vehicle was worth next to nothing and the vehicle I was trying to buy was truly amazing... what bothers me most is I feel as though I was lead down the garden path, the dealership (sales person) had me thinking I was in for a fair deal... in this case, no-way - it was flagrant attempt to screw me over! This my friends is just another greedy dealership... stay away! Really a deflating experience, never again!
"Poor communication or lack of care"
I had brought my 2015 vehicle in for numerous recalls and warranty repairs/replacements. All finished satisfactory.
I began receiving marketing calls 6 months ago.
I spent the time and effort to let them know each time that I was terminally ill and would not be a returning customer.
After the 5th or 6th call from cold callers and 2 personal voicemails from Daniel Adelman, I again contacted the dealership, spoke with reception and was again assured, along with apologies I wouldn’t be bothered again.
Well here we go again.... another voicemail from the sales manager Daniel Adelman sounding like a snake oil salesman with his “check your mail, we may have what you’re looking for”!
Please stop. Waverley, get your act together. Hate to slander anyone but this is brutal AND it’s on you.
Have some class.