I took my van to them for some regular warranty service. No problem. I decided to go back to them for an insurance repair.
I got to their shop and went outside with the receptionist to look at the damage on the rear bumper and both of us looked at bumper damage to make sure it hadn't buckled or damaged the right rear fender. The fender was pristine.
They decided to wash my vehicle anyway, to inspect it, even though I'd just washed the whole thing only hours earlier. They had some guy take it in to the wash bay and he backed into something with it, scratched it all down the right rear fender, and then the manager came out and tried to tell me that the damage was already there. Then on second inspection, after the receptionist conveniently developed amnesia and couldn't remember if the scratches were there when we looked at it just a few minutes earlier, the manager thought that "maybe" the wash bay hose had scratched it, and that "maybe" the scratches could be buffed out. Some of the scratches were so deep that they were right through the paint and into the primer-surfacer, so buffing wasn't going to fix it. It would need to be refinished. They never bothered to schedule an appointment to repair the damage they caused, and then later the same paint shop manager called, denied they had caused the damage and called Autopac to tell them that I was trying to make a false claim against them for damage that I had caused. Unbelievably low grade customer service.
Real class act, this bunch. Avoid at all costs. Don't remember the manager's name, so I'll just randomly pick one from the list.