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Friendly efficient service. Jim Harkness gave excellent... - Dane M
Friendly efficient service. Jim Harkness gave excellent feedback on the service done and the overall condition of my vehicle. I chose to wait at the dealership and was impressed with that when another person was waiting, when they left an employee immediately sprayed and sanitized where they had been sitting. I gladly recommend their level of service.
Love all the staff, easy to deal with. The sales and... - Bubbles
Love all the staff, easy to deal with. The sales and service are awesome . Everyone is friendly too
I bought my Jeep in 2019 and have always had incredible... - Buster
I bought my Jeep in 2019 and have always had incredible customer service. Kevin Gulbransen is the customer service Super Hero. When I have a problem with my jeep I call or text Kevin. He goes out of his way to get the job done without hassle or complaint. I know from the awards he’s earned over the years that he’s a busy man but he is always happy to help. When I hear of others bad experiences at any dealership, I can honestly say I can not relate. Kevin is not a standalone, the entire service department at Okanagan Dodge is fantastic to deal with. Always friendly and professional. If your in the market for a vehicle. Perhaps you’re anxious about the entire process and not wanting to deal with a car salesman. Go see Kevin! His friendly professional manner will set you at ease. He will work hard to put you in a vehicle you’ll not only love but one that will suit your needs.
Had my jeep here and will never bring it back here, they... - Billy
Had my jeep here and will never bring it back here, they took things off and didn't screw them back on, didn't fix the biggest problem what we brought it in for..Called us to see how it went
and after telling them our horrible experience all the had to say was We are so sorry this happened but didn't take any responsibility..We had already a horrible experience before with out PT cruiser but decided to give them another chance..but no more..
I should have read the complaints on Google Maps before I... - D'Arcy
I should have read the complaints on Google Maps before I purchased the Jeep. There are many recent complaints about manipulation, misrepresentation,
markups and lack of response after the sale.
Marked up new vehicle. It was not disclosed, but hidden within the Window Sticker which I did not receive until I requested it after I arrived home with the new vehicle.
The vehicle was marked up $7,700.00 plus taxes. Then there is the $895.00 Document fee as well. No other dealer has hidden markups like this!
I emailed the finance manager a few times, but he has ignored me with no response.
The salesman was a fast talking vague manipulator. I asked the salesman what their fees were and he said just a Document fee.
The salesman was very vague with the numbers on my trade and the numbers he gave me did not add up.
The salesman said that the new Jeep was fully loaded, but it is not.
Once this dealership gets the sale, they ignore you!
I want to return the vehicle and cancel the sale, but no response.
This dealership is crooked and unethical.
Steer clear of this place at all costs!
Very impressed with the service Emily and crew provided... - GB
Very impressed with the service Emily and crew provided to track down a persistent problem with my minivan. She was exceptionally efficient in scheduling the work and in keeping in touch. Nice work!
I went in for an oil change and I was very impressed with... - Neeru
I went in for an oil change and I was very impressed with the service. It was above and beyond experience. Parts and service department really made my experience was very positive. Thank you!
Have a Chrysler 200 and a ram 1500 diesel, both from wood... - Stew
Have a Chrysler 200 and a ram 1500 diesel, both from wood grove, been using dealer for warranty service schedules.. been fine. Last visit with 200 was disappointing as found the service coordinator (female) lacked customer empathy and experience and only interested in pumping for $$$..wrong attitude, needs to realize many customers are mechanically inclined and need confidence in the dealership in order to leave their vehicles!!!!!
I am a nurse with a busy schedule. I made an appointment... - Bibs
I am a nurse with a busy schedule. I made an appointment for 1100 hours for scanning of the car engine which I know takes a few minutes. I had planned to return to work within an hour.
A receptionist called me 2 hours prior to appointment time to ensure I am not late.
But when I arrived there, the price for scanning was higher than the one quoted over the phone. Worse still, I was advised to ‘leave the car here, pick up at 4 PM for a job that takes 10 minutes or less.The excuse given was ‘not enough technicians’. I requested for a courtesy car in the meantime but it was refused.
I purchased a brand new Jeep 6 months ago, and when I... - Elliottsnucks
I purchased a brand new Jeep 6 months ago, and when I did. I was told that i would get my 1st service free. So my sales rep, booked my free service, which was today.
I live in Tsawwassen so it was a long drive in to Guilford. When i arrived, I was told that my booking was free but not the service. My thoughts, anyone can book an appointment.... Anyhow, i went to the sales managers office and explained that i was told that my 1st service on the new vehicle was free... anyhow after a half an hour of waiting, I was told no.
I spent 60k and that dealership and I wanted to buy 3k in accessories while waiting for an oil change but they lost me over an oil change.
I took my vehicle for service there and they took a month... - Solome.lwanga
I took my vehicle for service there and they took a month to “fix” vehicle and just to show up and it still have the same problem I brought it there with. Do not waste your time at this dealership. 100% unprofessional
Excellent treatment - Dodge Fan
Apparently a difficult problem to find on my Dodge Journey. Went out of their way to find and repair the problem. Working excellent now. Very happy with the service.
Chris and the Service Dept. staff exceeded my... - marko
Chris and the Service Dept. staff exceeded my expectations. Chris took the time to sit down with me and discovered that I had an extended warranty that covered thousands of dollars in repairs. Unbelievably professional and efficient, this Dealership displays excellence on all levels of service. I cannot thank them enough for doing their job with proficiency and competency. Thank you Chris and the amazing counter staff, 10 out of 5 stars!!!! I love this Dealership !!!!!
Daniel Chesney, the Service Advisor at Cranbrook Dogge,... - Jayde Cooke
Daniel Chesney, the Service Advisor at Cranbrook Dogge, was most helpful in my not so great situation. He was able to contact another garage in Calgary that had my car in for repairs and was able to save me money as my battery was under warranty. He went out of his way to ensure I got the right help! I highly recommend him to anybody needing assistance with their car.
poor , poorer & poorest - Gerald clarke
just a really negative experience while trying to get a service done took 6 hrs to change the oil and check the belts and hoses but still didn't get what I wanted done and they ticked off things on their check list as okay but weren't working , and never offered me a courtesy ride anywhere as I live in a different town and was basically stuck in Duncan , I'll vote with my wallet and never go back.
For more accurate reviews check Google. Nobody's perfect... - Eddy Mac
For more accurate reviews check Google. Nobody's perfect but this company makes every effort to take care of their customers. And, when ever there have been any issues the manager has always made himself available to the customers to discuss their concerns. As a business owner I am also aware that review companies like this quite often charge the owners of the businesses to sign up with them so the business can reach out to the people who have had concerns. They essentially hold the company hostage for fees. Google is free, make sure you check the Google review site before taking these smaller companies at the word of the reviewers.
FRIENDLY STAFF - Janet J
I GET GREAT SERVICE EVERY TIME I VISIT. STAFF IS FRIENDLY AND REALLY GO THE EXTRA MILE FOR THEIR CUSTOMERS. PLUS THEY SPONSORED MY SON IN RODEO 3 YEARS IN A ROW!
Loved everyone who helped me get my car. Awaiting the... - JeepCompass
Loved everyone who helped me get my car. Awaiting the delivery they kept contact at a timely manner. All much appreciated! Thank you very much.
I broke down in town on a Saturday, a long ways from home... - Trevor.Radcliffe
I broke down in town on a Saturday, a long ways from home in my very old dodge truck. The service staff went way out of their way to pick me up, bring me to the service department, and help find a replacement for my very uncommon broken transmission fitting. *****
Had my 2014 Hyundai in for maintenance on the front end.... - taspears.50
Had my 2014 Hyundai in for maintenance on the front end. the service dept recognized a major defect with two of my tires and called me. I am most thankful for their diligence. Picked up my car this morning and found driving it felt like it was brand new. I have had my car serviced there numerous times and found the work done most satisfactory. The staff is pleasant and friendly. I don’t normally take time to leave a review, but in this case I felt it was well deserved thank you. Tom
Waste of time! - Winsport
Worst service experience I've ever had at a dealership!!! What good is warranty if it takes two weeks before they can even look at your vehicle. Then charge you to fix nothing! I ended up driving the truck to the next city over an hour away to get it fixed within a couple days! Unfortunately they are the only RAM dealership in Dawson Creek and it shows. Completely turned me off Dodge products unless I move. As if I would ever buy anything from them knowing I would be stuck dealing with them for another three years!
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.