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O'Connor Dodge Chrysler Jeep RAM - Service Center

Chilliwack, BC

3.9
25 Reviews

25 Reviews of O'Connor Dodge Chrysler Jeep RAM - Service Center

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August 20, 2021

"Friendly, helpful, efficient use of time, made me feel..."

- pei-guy

Friendly, helpful, efficient use of time, made me feel comfortable with my decision, went above expectations to be helpful . Easy to chat with. Will definitely recommend friends to deal with Steven when visiting.

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Recommend Dealer
Yes
Employees Worked With
August 09, 2021

"I want to give 5 stars to Carolyn in Customer Service and..."

- marko

I want to give 5 stars to Carolyn in Customer Service and to Mike the tech. They went above and beyond they should be rewarded.

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Recommend Dealer
Yes
Employees Worked With
Carolyn and Mike
July 26, 2021

"During service maintenance at O’Conner, they reported a..."

- Jack B

During service maintenance at O’Conner, they reported a 2mm left on rear bake shoes and due to this, the shoes/rotors needed replacing. Seven days prior to service maintenance, I had summer tires installed at a reputable company and they provided a report with service stating there was a 6mm left on rear shoes. When this reputable company was contacted about the report they provided 7 days prior to service maintenance, they said they stood by report and the technician that did the inspection.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Laura
April 29, 2021

"There was a time in the past that we vowed never to..."

- Ron and Marilee

There was a time in the past that we vowed never to support this dealership, but now have had a serious change of heart. All staff were pleasant, professional, helpful, respectful and interested in giving the best service possible. Although the problem with our vehicle was relatively small, the service staff attended to it immediately and followed through until solved. Harley spent a couple of hours with us, and provided a vehicle to test drive and get some lunch. It will be a pleasure to go back, and we would recommend this dealership to anyone.

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Recommend Dealer
Yes
Employees Worked With
Karn in service department, Harley Ewing
May 01, 2021 -

O'Connor Dodge Chrysler Jeep RAM responded

Thank you Ron and Marilee for the nice review. We have a great team that is dedicated to providing outstanding service to all of our customers. We're all happy to hear of your memorable experience and I will ensure your words are passed on to those with whom you mentioned. Kind Regards, Scott Robb General Sales Manager

March 13, 2021

"We have been looking at jeeps for 6 months. Been to the..."

- lauracannon79

We have been looking at jeeps for 6 months. Been to the dealership many times always dealing with Bill Reid. No pressure, we had lots of questions and all were answered. Finally we decided on a custom order jeep wrangler. Best decision ever!! I love it. Bill helped us through the process of everything we wanted in our jeep. We had it custom ordered! And I'm so happy we didn't settle for less, if you want it, don't hold back, just get it! Live life. And jeeps are super awesome in the summer with the top off and durable in the winter!! It's a win win:)

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Recommend Dealer
Yes
Employees Worked With
Mar 17, 2021 -

O'Connor Dodge Chrysler Jeep RAM responded

Hi Laura, thank you for leaving us such a nice review. It was a pleasure dealing with both you and Bill. I agree with you that in the current situation with inventory everywhere being so low it just makes sense to do a factory order and get exactly what you want. You had a great salesperson to deal with as Bill is very knowledgeable and thorough. I also drive a Wrangler as my personal vehicle and they are as much a lifestyle as they are a means of transportation. Happy Trails, Scott Robb General Sales Manager

January 08, 2021

"O'Conner never fail to disappoint!I'm on my 5th Chrysler..."

- LastChryslerProduct

O'Conner never fail to disappoint! I'm on my 5th Chrysler product in the last 12 years, two bought from O'Conner Chilliwack and all serviced there. The service used to be excellent but over the years has been hit and miss and gradually degraded to what it is now. I have had multiple issues with this dealership's level of service but will only list a few so as to give people a taste of what they too could experience.. My previous Ram 1500 Ecodiesel ran great until the dealership did the FCA software update that made it a total pig to drive. The software issue was a well know major issue for Ecodiesel owners and recognized throughout North America yet O'Conner refused to acknowledge the awful performance caused by the update and claimed it was a characteristic of the vehicle... what absolute rubbish! Ram Ecodiesel owners south of the border received compensation payouts for the same issue yet our dealership refused to recognize its existence leaving their customers high and dry. Prior to owning that Ram I had a Jeep Rubicon which filled up with water every time is rained, and yes the roof was on! O'Conner attempted to fix the issue multiple times failing constantly. Eventually they smothered the rubber seals with Vaseline (or similar compound) which created a dust attractant and muddy paste that plastered all over my and the interior of they vehicle. It also rendered the roof off capability incapable. The problem was so bad that I traded the vehicle in to get rid of it. The latest issues are with my 2020 Ram Rebel, a $70k vehicle less than 9 months old and suffering from multiple issues and recalls. The dealership invited me in for a recall on the drivers floor mat where they wanted to cut holes in it to relieve the distance from the gas pedal. I refused to let them do that as winter was coming and I didn't want water and dirt soaked into the carpet underneath but they insisted I come in to have the vehicle inspected to check if it was a truck that actually needed to be recalled. I went there but locked my drivers mat in the back of the truck so they couldn't cut it (recommended by other Ram owners). They inspected the vehicle and told me it needed a new mat but there wasn't a mat available to fix the issue made yet. They said they would let me know. I wait for 4 months to be asked to come in so they can check which mat they need to order... they know my truck, they had already inspected it and they also know that I live 56km from the dealership and work full time yet are expected to bring the vehicle in for inspection during business hours. I really don't believe these guys have any idea what expense, time or hassle their blunders and inefficiency causes to their customers. It was an extremely simple item yet they have made an enormous costly issue for the service customer! That will be 3 trips to the dealership, 336km and six hours of time most of which will be time lost at work! it's a $40 floor mat!!! My patience with O'Conner service department is now well and truly gone after this morning's phone call with them. I have tried multiple times in the past to arrange a loan vehicle from them in order to avoid the expense and time of all the back and forth driving the multiple appointments require. I currently have a sticking brake piston, a rear tailgate lock disengagement problem, squealing fan bearing from somewhere inside the dash that drives my girlfriend crazy, a badly needed software update because the last time the software glitched it took out the air-con, windows, info screen and all dash functions and finally the the reverse sensor is picking up phantom obstacles when reversing throwing on the brakes in an emergency stop. These in my opinion are all warranty issues that shouldn't impact me financially at all. So I requested a curtesy vehicle but as usual they don't have one and don't know when they will. Could be months! The service agent I spoke with was impatient, condescending, lacked the ability to appreciate the customer's logistical issues they were causing and who's attitude bordered on outright rude. I have now been lectured on the meaning of the word 'curtesy' and how it should apply to a customer's expectations and how special they are in comparison to other Chrysler dealerships because they have TWO unavailable CURTESY cars apposed to one. I gave up trying to negotiate with the lady because I was having a hard time hearing myself talk over her impatient sighs and huffs she was belting down the phone. I tell myself that I will never buy another FCA product due to this dealership, yet I do because I generally like the products and am in hopes that O'Conner's service department will sort itself out at some point. I'm a hopeless fool!

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Recommend Dealer
No
Employees Worked With
Mandi
August 15, 2020

"Had an excellent experience at O’Connor Chrysler today...."

- Laura C

Had an excellent experience at O’Connor Chrysler today. They were super helpful in sales, parts and reception. Extra thanks to Stacey for going above and beyond!

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Recommend Dealer
Yes
Employees Worked With
Stacey Seniuk
February 19, 2020

"Meet Stacey when I was looking at buying a new truck..."

- oakley32

Meet Stacey when I was looking at buying a new truck after moving from Ontario. Turned out our kids were friends, decided to hold off on buying a new truck, but gained a friend who has helped my family greatly be it for service on my jeep or just suggestions on places to go. When I do buy a new truck I won't give it a 2nd thought to use Stacey as my sales guy. Couldn't find a better guy. Thanks for everything Stacey.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Seniuk
February 02, 2020

"As a recent buyer this was my first return to O'Connor..."

- Bcsignwright

As a recent buyer this was my first return to O'Connor for a minor recall service and gratified to find that although I'd made no arrangements of my own they were ready with a shuttle service and faster than expected job completion. Kept the rest of my day intact. Made an accessories purchase then assisted by their parts employee to install the mats followed by a free touchless wash voucher at a supporting business, none of the above expected! Very considerate and courteous service from all I've met. No hesitation to recommend them, enthusiastically.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Christina Marr
October 23, 2019

"TERRIBLE...JUST TERRIBLE"

- Kimmy

Up until about a month ago I was a loyal customer. Not only did I do all my services there but I also bought most of my parts from them as I modified my Jeep for off-roading. Surprise...I blew my motor. My first thought...O’Connor’s will make it right. And they did...after I had to source the used motor, after a whole month (to the day) for a job that should have taken less than a week and after I had to wait (3 weeks) for a loaner. Once I picked it up I noticed all of my recovery gear was missing out of the back and (giving them the benefit of the doubt) I went back in to retrieve my stuff. Nope!! Apparently their compound had been broken into and the thieves made off with my stuff. Interesting how my Jeep was “broken into” with no damage (as per the Service Manager the Jeep was locked). Long story short...I’ve tried to get video footage for the police (Jeep was parked out of site of the camera), I’ve tried to talk to the Dealer Principal to see if he would compensate me somehow (maybe pay my deductible) and I’ve talked to any other Manager who would give me the time of day to walk out of there frustrated and unappreciated. I won’t go back!!!

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Recommend Dealer
No
Employees Worked With
Anybody who worked on my Jeep.
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