O'Connor Dodge Chrysler Jeep RAM - Service Centre

Every dealership should have a Stacey Seniuk! They would probably sell more cars, accessories and garage services. O‘Connors is lucky to have an employee of such unquestionable integrity, no pressure sales tactics and the ability to bring people in for a genuine pleasurable purchasing experience! Stacey and Stacey alone makes me want to consider buying a Dodge!

My last review was deleted. Long story short I paid 212$ for this dealership to eventually rotate two tires( didn’t do it the first time so I had to do back). Phoned them to notify my Cultus Lake resident parking pass was missing from my car after the “service”. I was told they would check into it and follow up. No follow up of course. My Jeep won’t be back to this place that for sure

I bought a 2016 challenger scat pack and when I test drove the car had bad viberation in brakes from being warped. Was told it was just rust from sitting in lot. So when I purchased the car I said if the breaks are still bad will you fix them. They said yes but to drive it for a few weeks to see if it went away. Sure enough it didn’t. So when I brought the car back they replaced the breaks but put on cheap aftermarket rotors and pads which this car has Brembo brakes and rotors from factory and are not the same. So if you want cheap service, people who don’t know what they’re talking about and just trying to get a sale and a general manger who likes to yell at they’re customers go there. I regret buying this car from them and should have just continued buying my cars and trucks from Mapleridge Chrysler

I drive a new VW Jetta and I had the unfortunate experience of having the car driven on a flat tire. The car was driven so long that we were not able to salvage the tire. I started calling around to tire shops in the lower mainland at 4pm, including VW, but no one had one tire available it would have to wait until they could order it in. This wouldn't work for me, Stacey Seniuk of O'CONNOR Dodge Jeep, being the consumate professional recognized that I had a major issue and made some phone calls. He got back to me immediately and said he could have the tire in the next day, mounted, balanced and ready to roll. He even offered me his own personal vehicle to use if I needed to get to work. That is the very essence of customer service, and a man who cares about the people in his community! Looks like there is a new Dodge Ram in my future and all my business will go to Mr. Seniuk!

Van quit working on a Friday morning, I called O’Conner and asked if they could get to it, I was told it would take a day or two. I got the van into them at 11 Friday morning. I heard nothing for the rest of Friday, expecting to have the van repaired on Saturday (“it will take a day or two” I was informed)! At 3:40 on Saturday (20 minutes before closing) I called O’Conner expecting my van to be done (I did not receive a call from them - at this point they have had my much needed van for over 28 hours), I was told all service reps were busy, but they would call me right back. They closed at 4, and no one called me back. Seriously, call your customers back, whether you have good news or bad, call them back! First thing Monday morning I called again, was told they had not worked on the van yet. Finally figured out the problem late Monday morning. Heard nothing again from them for the rest of Monday. Tuesday morning, I have to call O’Conner again (did I mention that you should call your customers)! They return my call at 9am to tell me they won’t get the job done until Wednesday (an alternator job - not a major job). How do you figure that with 8 hours left in the day, and with already having the van for the fourth day, you already have decided we won’t be working on it today? I spoke with the Manager and he seemed reasonable. I again had to call Tuesday afternoon, spoke again with the Manager who informed me the work was done. An hour after getting this news, the service rep calls me and tells me the work is done! 5 days after dropping off my van (for an alternator) I get it back, and to appease me, they tell me that they have given me something on the bill for the trouble. I get a free car wash for my trouble ($1200 invoice, 3 days late, numerous aggravating phone calls), and a car wash is the answer to very poor service? So very unimpressed with the service and product, I sold the van - good-bye O’Conner and good-bye Dodge!

Coincidentally my daughter expienced 3 different issues with her car. Begining the day prior to traveling on her own to another province. And next day while on the road To keep it short I will get to the point. No need to explain the exact events. O’Conner and Coquitlem Crysler together listened to my concern, contacted the necessary people to assist us and did so in reasonable time. Followed up twice with myself and my daughter throughout the 2 day trip. This was outstanding for me as a parent who was miles away to know they were as concerned as I that she arrive to her destination safely. And for my daughter. after she received a personal call from the General Manger she went from feeling frustrated and stressed to voiceing a feeling of reassurance and now confident that everything would be ok. Thanks again for truly being available to both of us.

My wife called for an oil change and she was aggressively up-selled to a air filter, tire rotation, and a whole host of other crap. When she commented everything that they were trying to sell her was already done just recently, it did not matter to this service person. Is it not possible to just get an oil there with no questions asked? Somehow I think that if I called as a man and said I just wanted a oil change that would have been it. The real kicker is after my wife said she just wanted an oil change they said she needed all of this and they would deduct the work not needed from the "package". Ya right. Do they not offer just an oil change like people ask?

Charged for a diagnostic test that did not identify all possible issues, Ended up replacing a transmission ($$$$$) when it in fact it was a clutch fan ($$). Their customer service rep, after initial call, did not bother to call back with his findings.

Brought vehicle in for out of province safety inspection, was told that vehicle with only 24 thousand kilometers on it had excessive rust on rotors which were deemed unsafe by mechanics, warranty was up at 20,000 kms?? Yet problem was not discovered earlier when under warranty even thought it was serviced for warranty work at least three times in the past 14 months at this dealership, when asked multiple times to check vehicle over for any problems while still under warranty. Yet they allowed an unsafe vehicle by their own words out on the street, you would think that the oversight on their part would be enough for them to correct the problem at no cost to the customer, but that did not happen. So once again, safety comes at at cost only, so don't think that your or your families safety comes first before the all mighty dollar

Recently, I have had problems with my 2013 Dodge Dart Limited. The transmission module was replaced (manufacturers defect) but I was still having issues. I brought my vehicle in and Gord Karr served me. It was a horrible experience. He clearly didn’t like his job. After waiting about an hour and a half, a technician looked at my car and told me I needed an oil change. I told them I just had one done at their dealership (3000 KM ago) and that the problems I was experiencing (interrupted acceleration, slipping into neutral, sporadic power interruption climbing hills) had nothing to do with an oil change. I relented and had it done. They pulled my car around and said it was fixed. When I got into the vehicle the engine light was still on!! And it was immediately evident that the same issues remained. They pulled it back into the service bay. After another 2 hours, I was told I needed a spark plug (just one apparently, at 61,000km). ??? Highly unlikely but again I relented. They changed the spark plug, CHARGED ME FOR A DIAGNOSIS (because I was at 61,000KM instead of 60,000K), and charged me for the oil change that I didn’t need. Wow! By the way, I had purchased a very expensive extended warranty. It doesn’t end there. Shortly after this horrible experience, I received a letter from Chrysler Canada, a recall for the very transmission module I was complaining about!!! I have since placed a call to the service department to have the recall looked after, with NO RESPONSE from them. I took the time to construct a detailed email to Gord and give them the chance to address my concerns. The email was ignored. So, I called Chrysler Canada directly. Again, I spent the time going through the whole experience. Despite their empathy for me, Chrysler Canada did nothing for me, even after it was clear through their own recall that the transmission module was defective and needed replacing again. They would not compensate me for the oil change I didn’t need or the spark plug I didn’t need and the expensive extended warranty I had purchased. Their solution was to try and schedule the recall/repair of the transmission module with O’Connor. In the end, I have scheduled the service with a dealership all the way out in Mission, BC because of the incompetence and horrible customer service received by this dealership. By the way, I am a Manager of Customer Sales and Service. It boggles my mind that anyone in this competitive market can be treated like this. Chrysler has a horrible reputation and I had purchased the Dart thinking they were trying to earn back their rep and market share. I was very wrong. Never have I been treated with such disdain. Do to the nature of my work and position I rarely go to such lengths to communicate a negative experience. I tend to think most customer concerns will be and can be rectified. Chrysler clearly does not want my business. Imagine losing a customer for life over an oil change and a spark plug. The only solution for me going forward is to tell everyone that I know when the conversation turns to vehicles, to never, EVER buy a Chrysler. More importantly, I am active in the Chilliwack community and I will certainly be telling everyone to never darken the doors of this dealership. If you are forced to deal with them for whatever reason, BEWARE!