Van quit working on a Friday morning, I called O’Conner and asked if they could get to it, I was told it would take a day or two. I got the van into them at 11 Friday morning. I heard nothing for the rest of Friday, expecting to have the van repaired on Saturday (“it will take a day or two” I was informed)! At 3:40 on Saturday (20 minutes before closing) I called O’Conner expecting my van to be done (I did not receive a call from them - at this point they have had my much needed van for over 28 hours), I was told all service reps were busy, but they would call me right back. They closed at 4, and no one called me back. Seriously, call your customers back, whether you have good news or bad, call them back! First thing Monday morning I called again, was told they had not worked on the van yet. Finally figured out the problem late Monday morning. Heard nothing again from them for the rest of Monday. Tuesday morning, I have to call O’Conner again (did I mention that you should call your customers)! They return my call at 9am to tell me they won’t get the job done until Wednesday (an alternator job - not a major job). How do you figure that with 8 hours left in the day, and with already having the van for the fourth day, you already have decided we won’t be working on it today? I spoke with the Manager and he seemed reasonable. I again had to call Tuesday afternoon, spoke again with the Manager who informed me the work was done. An hour after getting this news, the service rep calls me and tells me the work is done! 5 days after dropping off my van (for an alternator) I get it back, and to appease me, they tell me that they have given me something on the bill for the trouble. I get a free car wash for my trouble ($1200 invoice, 3 days late, numerous aggravating phone calls), and a car wash is the answer to very poor service? So very unimpressed with the service and product, I sold the van - good-bye O’Conner and good-bye Dodge!