O'Connor Dodge Chrysler Jeep RAM - Service Centre

Sadly my truck broke and needed a new engine. The service department were very helpful in trying to expedite the situation as quickly as possible. Chris was amazing and got me answers as quick as The service department were very helpful in trying to expedite the situation as quickly as possible. Chris was amazing and got me answers as quick as he could. After I decided to trade in my truck and get a new one Ebony in Sales took my “tick boxes” and within a short period of time came through with what I wanted. She was an absolute pleasure to deal with. She was very knowledgeable, listened to my concerns and came back with the answers, she was pleasant, down to earth and not ever pushy like I have experienced before with other dealerships. Honestly you are very lucky to have Ebony on your team. I am also grateful to your finance team, Richard, who walked me through every detail and made the whole process seamless. Thank you everyone. More

AMAZING SERVICE,VERY FRIENDLY WOULD HIGHLY RECOMMEND TO ANYONE LOOKING FOR A NEW OR USED VEHICLE, BILL WILL GO ABOVE AND BEYOND. ANYONE LOOKING FOR A NEW OR USED VEHICLE, BILL WILL GO ABOVE AND BEYOND. More

2002 Sebring, Lx 1 convertible, bought new, one owner, blew a fuse in Las, Vegas 2008, would no start, Sahara Chrysler, put in new fuse, stated it was a known issue. 2019, Chilliwack, Greek island parkin blew a fuse in Las, Vegas 2008, would no start, Sahara Chrysler, put in new fuse, stated it was a known issue. 2019, Chilliwack, Greek island parking lot, Sebring will not start, tow across street to O'connor Chrysler, diagnosis, need a new starter. I have Sahara Chrysler send service record and copy of campaign change to O Connor, but they put in starter anyway. I purchase the original starter core from o Connor and have it bench checked, no fault found, starter was not defective. Return findings to OConnor, give them starter to bench check. Drive home without inspecting under my hood. When I did open hood, the wiring harness tie downs were reinstalled. It the harness had been pulled into the fan blade I would have had an impossible task to prove shoddy workmanship on technicians part. I related my findings to dealer. Some anchor attachments were not resorted by technician and I sourced these myself and anchored the harness. Photos of this poor repair sent to O Connor. I was informed by service manager Sheldon, starter was indeed in good order and I would be reimbursed and compensated for the unnecessary repair. An agreement was established five months later. 2021 April I presented myself to dealership. Sheldon is no longer there. New service manager has no record of the compensation agreement, 3 oil changes, one complete detail in and out, hood and trunk, of a vehicle of my choice. Fortunately, I copied Shane O Connor on all correspondence, hopefully he will communicate with new service manager of the fact that when an employee terminates, company agreements remain in tact. This is February 8 2022, new service manager has not yet contacted me regarding my conversation with him 2021 September, 15 in this regard. I understand he needs some time to settle in to his new position and recover lost company email, agreements, and meeting with those members of O Connor Chrysler that might have privy to documentation. More

Love all the staff, easy to deal with. The sales and service are awesome . Everyone is friendly too service are awesome . Everyone is friendly too More

The staff is so friendly and very accommodating. I had Canadian Tire tell us a certain thing was wrong and took car into dealership and they advised us nothing was wrong. So glad to have honest people wor Canadian Tire tell us a certain thing was wrong and took car into dealership and they advised us nothing was wrong. So glad to have honest people working there. Will be a regular customer from now on. Thanks. More

This dealership is always ready to provide for my needs whether purchase or repair. Always greeted with a smile! whether purchase or repair. Always greeted with a smile! More

Always great service. From Mandy taking care of the scheduling to Kailee on the service counter and top notch mechanics in back. They always take great care of us. scheduling to Kailee on the service counter and top notch mechanics in back. They always take great care of us. More

I want to give 5 stars to Carolyn in Customer Service and to Mike the tech. They went above and beyond they should be rewarded. to Mike the tech. They went above and beyond they should be rewarded. More

During service maintenance at O’Conner, they reported a 2mm left on rear bake shoes and due to this, the shoes/rotors needed replacing. Seven days prior to service maintenance, I had summer tires installe 2mm left on rear bake shoes and due to this, the shoes/rotors needed replacing. Seven days prior to service maintenance, I had summer tires installed at a reputable company and they provided a report with service stating there was a 6mm left on rear shoes. When this reputable company was contacted about the report they provided 7 days prior to service maintenance, they said they stood by report and the technician that did the inspection. More