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O'Connor Dodge Chrysler Jeep RAM - Service Center

Chilliwack, BC

3.6
20 Lifetime Reviews Review Dealership

20 Reviews of O'Connor Dodge Chrysler Jeep RAM - Service Center

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January 08, 2021

"O'Conner never fail to disappoint!I'm on my 5th Chrysler..."

- LastChryslerProduct

O'Conner never fail to disappoint! I'm on my 5th Chrysler product in the last 12 years, two bought from O'Conner Chilliwack and all serviced there. The service used to be excellent but over the years has been hit and miss and gradually degraded to what it is now. I have had multiple issues with this dealership's level of service but will only list a few so as to give people a taste of what they too could experience.. My previous Ram 1500 Ecodiesel ran great until the dealership did the FCA software update that made it a total pig to drive. The software issue was a well know major issue for Ecodiesel owners and recognized throughout North America yet O'Conner refused to acknowledge the awful performance caused by the update and claimed it was a characteristic of the vehicle... what absolute rubbish! Ram Ecodiesel owners south of the border received compensation payouts for the same issue yet our dealership refused to recognize its existence leaving their customers high and dry. Prior to owning that Ram I had a Jeep Rubicon which filled up with water every time is rained, and yes the roof was on! O'Conner attempted to fix the issue multiple times failing constantly. Eventually they smothered the rubber seals with Vaseline (or similar compound) which created a dust attractant and muddy paste that plastered all over my and the interior of they vehicle. It also rendered the roof off capability incapable. The problem was so bad that I traded the vehicle in to get rid of it. The latest issues are with my 2020 Ram Rebel, a $70k vehicle less than 9 months old and suffering from multiple issues and recalls. The dealership invited me in for a recall on the drivers floor mat where they wanted to cut holes in it to relieve the distance from the gas pedal. I refused to let them do that as winter was coming and I didn't want water and dirt soaked into the carpet underneath but they insisted I come in to have the vehicle inspected to check if it was a truck that actually needed to be recalled. I went there but locked my drivers mat in the back of the truck so they couldn't cut it (recommended by other Ram owners). They inspected the vehicle and told me it needed a new mat but there wasn't a mat available to fix the issue made yet. They said they would let me know. I wait for 4 months to be asked to come in so they can check which mat they need to order... they know my truck, they had already inspected it and they also know that I live 56km from the dealership and work full time yet are expected to bring the vehicle in for inspection during business hours. I really don't believe these guys have any idea what expense, time or hassle their blunders and inefficiency causes to their customers. It was an extremely simple item yet they have made an enormous costly issue for the service customer! That will be 3 trips to the dealership, 336km and six hours of time most of which will be time lost at work! it's a $40 floor mat!!! My patience with O'Conner service department is now well and truly gone after this morning's phone call with them. I have tried multiple times in the past to arrange a loan vehicle from them in order to avoid the expense and time of all the back and forth driving the multiple appointments require. I currently have a sticking brake piston, a rear tailgate lock disengagement problem, squealing fan bearing from somewhere inside the dash that drives my girlfriend crazy, a badly needed software update because the last time the software glitched it took out the air-con, windows, info screen and all dash functions and finally the the reverse sensor is picking up phantom obstacles when reversing throwing on the brakes in an emergency stop. These in my opinion are all warranty issues that shouldn't impact me financially at all. So I requested a curtesy vehicle but as usual they don't have one and don't know when they will. Could be months! The service agent I spoke with was impatient, condescending, lacked the ability to appreciate the customer's logistical issues they were causing and who's attitude bordered on outright rude. I have now been lectured on the meaning of the word 'curtesy' and how it should apply to a customer's expectations and how special they are in comparison to other Chrysler dealerships because they have TWO unavailable CURTESY cars apposed to one. I gave up trying to negotiate with the lady because I was having a hard time hearing myself talk over her impatient sighs and huffs she was belting down the phone. I tell myself that I will never buy another FCA product due to this dealership, yet I do because I generally like the products and am in hopes that O'Conner's service department will sort itself out at some point. I'm a hopeless fool!

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No
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Mandi
August 15, 2020

"Had an excellent experience at O’Connor Chrysler today...."

- Laura C

Had an excellent experience at O’Connor Chrysler today. They were super helpful in sales, parts and reception. Extra thanks to Stacey for going above and beyond!

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Yes
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February 19, 2020

"Meet Stacey when I was looking at buying a new truck..."

- oakley32

Meet Stacey when I was looking at buying a new truck after moving from Ontario. Turned out our kids were friends, decided to hold off on buying a new truck, but gained a friend who has helped my family greatly be it for service on my jeep or just suggestions on places to go. When I do buy a new truck I won't give it a 2nd thought to use Stacey as my sales guy. Couldn't find a better guy. Thanks for everything Stacey.

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Yes
Employees Worked With
February 02, 2020

"As a recent buyer this was my first return to O'Connor..."

- Bcsignwright

As a recent buyer this was my first return to O'Connor for a minor recall service and gratified to find that although I'd made no arrangements of my own they were ready with a shuttle service and faster than expected job completion. Kept the rest of my day intact. Made an accessories purchase then assisted by their parts employee to install the mats followed by a free touchless wash voucher at a supporting business, none of the above expected! Very considerate and courteous service from all I've met. No hesitation to recommend them, enthusiastically.

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Yes
Employees Worked With
Other Employees : Christina Marr
October 23, 2019

"TERRIBLE...JUST TERRIBLE"

- Kimmy

Up until about a month ago I was a loyal customer. Not only did I do all my services there but I also bought most of my parts from them as I modified my Jeep for off-roading. Surprise...I blew my motor. My first thought...O’Connor’s will make it right. And they did...after I had to source the used motor, after a whole month (to the day) for a job that should have taken less than a week and after I had to wait (3 weeks) for a loaner. Once I picked it up I noticed all of my recovery gear was missing out of the back and (giving them the benefit of the doubt) I went back in to retrieve my stuff. Nope!! Apparently their compound had been broken into and the thieves made off with my stuff. Interesting how my Jeep was “broken into” with no damage (as per the Service Manager the Jeep was locked). Long story short...I’ve tried to get video footage for the police (Jeep was parked out of site of the camera), I’ve tried to talk to the Dealer Principal to see if he would compensate me somehow (maybe pay my deductible) and I’ve talked to any other Manager who would give me the time of day to walk out of there frustrated and unappreciated. I won’t go back!!!

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Recommend Dealer
No
Employees Worked With
Anybody who worked on my Jeep.
September 30, 2019

"Had an amazing experience! Carla was so amazing with..."

- Jenna

Had an amazing experience! Carla was so amazing with helping me get into the vehicle I wanted, was so informative and respectful, was such a down to earth, easy to talk to girl! The whole atmosphere was comfortable, everyone was super friendly, and helped us out so much! We are SO happy with our 2019 Jeep Sahara and thank everyone at O’Connor!!!

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Yes
Employees Worked With
Other Employees : Carla
April 23, 2019

"Solid employee and excellent customer service "

- Hotsauce1980

Every dealership should have a Stacey Seniuk! They would probably sell more cars, accessories and garage services. O‘Connors is lucky to have an employee of such unquestionable integrity, no pressure sales tactics and the ability to bring people in for a genuine pleasurable purchasing experience! Stacey and Stacey alone makes me want to consider buying a Dodge!

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Yes
Employees Worked With
April 03, 2019

"Poor Service and Theft for my vehicle"

- Skronk1

My last review was deleted. Long story short I paid 212$ for this dealership to eventually rotate two tires( didn’t do it the first time so I had to do back). Phoned them to notify my Cultus Lake resident parking pass was missing from my car after the “service”. I was told they would check into it and follow up. No follow up of course. My Jeep won’t be back to this place that for sure

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Recommend Dealer
No
Employees Worked With
Ryan
Apr 03, 2019 -

O'Connor Dodge Chrysler Jeep RAM responded

Hi Skronk1, Your review was not deleted. We have our response shown below. We simply have just asked you to call our GM Carson Grant at the store so we can rectify. Sounds like our store made a mistake but made it right on our end, we are human and do make mistakes. We apologized for that and attempted to pay for your misplaced parking pass...... Again sorry for your displeasure but this was not intentional at all. Hope to talk with you soon

October 24, 2018

"Bad customer service and sales"

- Kiepprien

I bought a 2016 challenger scat pack and when I test drove the car had bad viberation in brakes from being warped. Was told it was just rust from sitting in lot. So when I purchased the car I said if the breaks are still bad will you fix them. They said yes but to drive it for a few weeks to see if it went away. Sure enough it didn’t. So when I brought the car back they replaced the breaks but put on cheap aftermarket rotors and pads which this car has Brembo brakes and rotors from factory and are not the same. So if you want cheap service, people who don’t know what they’re talking about and just trying to get a sale and a general manger who likes to yell at they’re customers go there. I regret buying this car from them and should have just continued buying my cars and trucks from Mapleridge Chrysler

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No
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October 14, 2018

"Unbelievable Service"

- Hollywood

I drive a new VW Jetta and I had the unfortunate experience of having the car driven on a flat tire. The car was driven so long that we were not able to salvage the tire. I started calling around to tire shops in the lower mainland at 4pm, including VW, but no one had one tire available it would have to wait until they could order it in. This wouldn't work for me, Stacey Seniuk of O'CONNOR Dodge Jeep, being the consumate professional recognized that I had a major issue and made some phone calls. He got back to me immediately and said he could have the tire in the next day, mounted, balanced and ready to roll. He even offered me his own personal vehicle to use if I needed to get to work. That is the very essence of customer service, and a man who cares about the people in his community! Looks like there is a new Dodge Ram in my future and all my business will go to Mr. Seniuk!

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Recommend Dealer
Yes
Employees Worked With
Stacey Seniuk
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