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Columbia Chrysler - Service Centre

4.0

10 Lifetime Service Reviews

5840 Minoru Blvd, Richmond, British Columbia V6X 2A9

10 Reviews of Columbia Chrysler - Service Centre

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June 26, 2019

"Extremely poor"

- Dont go to columbia dodge

Had an issue with the compressor assembly on Dodge Ram 1500 eco diesel. Had at cdn tire and they were unable to re engage the suspension system as a result of the proprietary code that Chrysler won’t release to them.( they threw cdn tire under the bus). Then found out dodge sold cdn tire a faulty compressor assembly and the dealership wouldn’t refund them the money. I then waited over a week to get my truck back and they still didn’t fix it at Columbia dodge. After finally getting the vehicle back I all of a sudden have a new major problem with the truck over heating, no problems for 160,000 kms and then now another huge one In one week after they had it, they work on it blaming it not being serviced, when in fact it was regularity services by Langley Chrysler ( threw them under the bus as well). Then say it’s fixed, I drive it for 1 day, only 1 day to and from work and it over heats. I open the hood and there are parts missing from my engine!!!!! Then they tell me it’s either the head gasket or egr but will cost me 8 hours of labor to just find out why the truck is over heating.Another week in their shop waiting for the part.. I finally get the truck back and AGAIN missing parts from my engine. I call and ask where the parts are and oh it’s beside his desk, and ask me to drive all the way there to get it. Instead they just dropped it off and I had to install it. If there was a -5 they would get a -5, I have photos of the parts not being installed.

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Recommend Dealer
No
Employees Worked With
Don’t care to remember there names as I’ll never go back
March 31, 2019

"Perfect"

- Sony,jan1234

He is very nice guy.he is very friendly.its really good deal for me . He is talk nicely . I recommend u go this dealership.

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Yes
Employees Worked With
Apr 02, 2019 -

Columbia Chrysler responded

On behalf of GP and the Columbia Chrysler team, thank you for your review!

November 17, 2018

"Great experience!!"

- Yogi

We got our car from this dealership, they have very lovely and helpful staff..sales associate J.P. Sandhu was there to help us ..he was very helpful throughout .thumbs up.will definitely recommend!!

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Yes
Employees Worked With
Nov 17, 2018 -

Columbia Chrysler responded

Thanks for choosing GP and the Columbia Chrysler Team!

January 12, 2018

"Good service"

- Caroline

Good service. I had a good experience buying my BMW, I love my BMW. Bill is a good sales, and he helps me a lot.

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Yes
Employees Worked With
Howard Yu
October 21, 2017

"Great Place to buy a car"

- Jizzil

Had a great experience with service. Carrie was very helpful and had a huge smile on her face. Alan helped me out with my issue with no hiccups. Will refers manny people to them.

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Yes
Employees Worked With
Other Employees : Carrie
July 05, 2017

"Service Scam called "oil change for life""

- JC's Ram

Had a good purchase experience with these guys, except that they try to sell you a bunch of stuff afterward that you do not need. I did go with an "Oil change for life" because it seemed like a good deal. What they DON'T tell you, is that in order to get the free oil changes, you have to pay between $400 and $500 in special services with each oil change, that are far beyond what is required or even recommended by Chrysler. It is a scam, pure and simple.

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Recommend Dealer
No
Employees Worked With
Other Employees : Mike Thiara, Jason Nieo, Kevin To, Howard Yu
November 18, 2016

"Buying van was ok, oilchanges and servicing are terrible "

- Terribletime

Buying my grand caravan was an alright experience, the problem starts with the service department! It repeatedly takes them three to five hours holding my vehicle hostage to do a simple oil change, add anything else to that and it will take even longer. This happens any day of the week busy or slow, 5 or more oil changes so far and I'm pissed they still haven't sped up at all. Part of my van pricing was free oil changes for life but it dosnt seem worth it if I have to waste most of a day doing it, back to using reliable mr lube again!

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Recommend Dealer
No
Employees Worked With
Other Employees : Tammy Barker, Ian Cardona, Mike Thiara
October 12, 2016

"Great customer service"

- Nissangirl321

This dealership has a great service department. I've spoken to the service manager a number of times regarding my vehicle for different issues and he has been the most helpful out of any past dealings I've had with other companies. They are honest and the management goes above and beyond to satisfy their customers. Good job Chrysler!

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Recommend Dealer
Yes
Employees Worked With
Mike Thiara
October 12, 2016

"Friendly and patient "

- S14

I found that the service personnel was ver friendly and willing to answer any questions and concerns I had. He was very patient and answered my questions really well.

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Recommend Dealer
Yes
Employees Worked With
Mike Thiara
October 06, 2016

"Top notch"

- MitsuDrive

Great service. Carrie was really kind and helpful throughout my visit. Her having answers to all of my questions reflects the amazing quality of the entire company.

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Recommend Dealer
Yes
Employees Worked With
Carrie
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