53 British Columbia Jeep Service Centres

Waste of time! - Winsport

Worst service experience I've ever had at a dealership!!! What good is warranty if it takes two weeks before they can even look at your vehicle. Then charge you to fix nothing! I ended up driving the truck to the next city over an hour away to get it fixed within a couple days! Unfortunately they are the only RAM dealership in Dawson Creek and it shows. Completely turned me off Dodge products unless I move. As if I would ever buy anything from them knowing I would be stuck dealing with them for another three years!

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

We are on a 3 month trip to the Canadian Rockies from - jos

We are on a 3 month trip to the Canadian Rockies from upstate NY and had a couple of problems with our 2021 RAM Promaster class-B motorhome. Kamloops RAM did an excellent job at resolving these problems under warranty 😊and by providing a shuttle service to our hotel! Finding a garage on-route is never easy as everybody is always booked full but Kamploops RAM fitted us in so we could continue our trip. Thank you guys and thanks to Riana for the customer service!!

Do not go here for service!!! I needed a simple fix... - Shan

Do not go here for service!!! I needed a simple fix under warranty, of course they find over 600.00 more of other work, so I get it all done no problem. I take my vehicle and notice an overheating smell and then later that Sunday my engine light comes on, and I loose all power if I hit 3000rpm. I take it back and it’s an oil pressure code. I leave the Jeep there for them to resolve the issue they created, I get a call that it’s all fixed. I start the Jeep and drive it 8 feet (still in their parking lot) and the engine light comes back on. I go into service they come out with code reader and it’s the same code!! (Oh and Steve says, “what did You do?” I then walk back into the service area where I am told, “well we resolved this issue already, so now the ticket is closed and to fix this we will have to open a new one and you will have to pay for the diagnostics to figure out what the issue is again.”……but it’s the same xxxx issue, same code, same everything and I drove it 8 feet!!!! I am then also told I won’t have a courtesy car and that myself, my hubby and my dog are stuck in Kelowna, and I start work in 25 mins on the Westside. At this point I am so done with this waste of time shop who didn’t fix anything after having my Jeep for days. I take my keys back and drive right to Okanagan Jeep, I am so done with Kelowna Chrysler. I have bought 2 Jeeps from them and definitely won’t be going back again for anything!!!

Terrible customer service! - Purple4

Went on the lot looking for a used jeep. They didn't have any used ones in stock and that is fine. Went down the street to a Chevrolet dealership to just look around. Told the salesman we really wanted a jeep. Salesman said, "No problem! We can bring one in for you!" And they did. They fulfilled every wish we wanted in our jeep. Went back to the jeep dealership with our new jeep to get some accessories/parts. The parts guy couldn't help us so gave us a card to call the more experienced parts guy on Monday. He apologized and sent us on our way. Meanwhile, the owner is there the whole time. Shouldn't he care why people are walking out empty handed?? Guess they have enough customers and do not need our business. We will get our parts and accessories from a jeep dealership who actually cares about customer service.

Dealing with this place has been the worst experience - NeverNelsonChrysler

Dealing with this place has been the worst experience I've ever had with any business. Brought my car in for repair as it had a misfire. After 12 hours ($2,100!!) of diagnostic work, all they had to tell me was that I needed a new engine, but couldn't tell me why. I didn't believe it couldn't be fixed as it ran well besides the misfire, didn't use oil, the oil was clean, power and fuel economy was the same.....So I took it home. It had developed a massive oil leak while they had it that it didn't have before, so, because I hadn't learned my lesson yet, took it back to them. They said it needed an oil cooler, common problem. I told them to go ahead, another $1,000 bucks later, the leak is fixed. Go pick it up, I drive it for 5 seconds and another check engine code pops up. And the transmission won't shift properly. The code says low oil pressure and the transmission is in limp mode to protect the engine by not down shifting. They get back to me a week later, tell me to bring it in. I thought the new oil pressure sensor that came with the cooler was faulty. They did another couple hours of diagnostic work, told me it needed a new engine. But couldn't tell me why. And didn't try to change the sensor. So I drive it home, the oil pressure reading became totally erratic and went to 0 psi. Oil light comes on. I call up the oil temp, it's normal. I drive home, 35 minutes on the highway, with no indicated oil pressure. It runs fine. The temperature doesn't budge. Idling in my driveway, it's purring. When I go back and tell them this in person, I again suggest that maybe the sensor isn't any good. They tell me that they believe the sensor was correct and that I didn't have any pressure. I repeated how I drove for over half an hour at highway speeds, which would be impossible if that were the case. And they did nothing. Offered nothing. Insisted that I drove home with no oil pressure. So I left, and in the next few days changed the sensor myself, and voila, oil pressure was back. Call them back, explain how I replaced the sensor and oil pressure indication had returned. They seemed slightly embarrassed, and even went so far as to act as though they wanted to help me now. They never did help me. After seven months and no progress with Nelson Chrysler, I sold the car, to a friend, for $2,000. I had already bought another vehicle for my wife in the meantime since we couldn't drive the Dodge in the state it was left to us by Nelson Chrysler. The transmission was still in limp mode from a low oil pressure code. My friend fixed everything for $1,000 plus his time. When he opened up the engine to examine the rockers and lifters, the same components the dealership spent 12 hours diagnosing, he immediately saw that cylinder 3 had a bad rocker - it was obvious. This was also the cylinder that had the initial misfire that brought me to Nelson in the first place. He also noticed a loose oil galley bolt that had backed out almost to the point where it was going to fall into the engine. These are both well known issues with these engines. He tightened all the oil galley bolts, and replaced all the rockers and lifters by watching a video on YouTube. The oil pressure issue was solved when he replaced the brand new oil cooler (that Nelson just charged me $1,000 for) with an upgraded aftermarket unit. He's put 15,000 kms on it since then, with no check engine lights and no issues. Him and his wife love it. Not bad for a "blown" motor that Nelson quoted me $9,000 to replace. But generously offered to take it on trade.... Do not trust these people. Don't let them touch your vehicle.

From Terry Shaw to the shuttle driver, and all the other - wagnerjudi

From Terry Shaw to the shuttle driver, and all the other help I received FANTASTIC Beautiful store and wonderful cafe with internet available as well as charging stations . I was travelling to Prince Rupert when my car broke down. They got on it and I left at 5 pm and felt sooo confident in the repair. I also received recommendations for further repair which I will have completed. A female alone on the highway can be a scary thing but thanks to everyone at Northland I felt confident and safe in my car. Again, wonderful dealership. Judi Wagner

Poor communication, poor quality of work. - timinbiz

Poor communication, poor quality of work. They do not value your business. Left my car at Parkers for warranty work. While there someone hit my car. Myron at front end Service assured me I'd be looked after and not to worry. I fully trusted them. Waited two and a half months before I became impatient and called to inquire. Kel the Service Manager told me they were having difficulty tracking down the person who hit my car. Do dealerships not have insurance. Also they did not report it to ICBC. During the two and a half months my car sat there. Both the main and auxiliary batteries went dead. Neither was able to hold a charge. Not only that but the body work performed was totally inadequate. Misaligned fender, gaps and parts sticking out. What dealership would advise a customer to come get their car as it was all ready to go. Bottom line do not trust these people with your vehicle for any lengthy stays. Many more words I could use to describe their tactics. Disgusting, deceitful.

Thank you Eric from Parksville Chrysler for going above - zinsli

Thank you Eric from Parksville Chrysler for going above and beyond to save my day. Excellent service with a smile and a surprise car wash to boot. We have come to trust your excellent client care for well over 20 years.

Always a pleasure to get my vehicle service done by the - Bethany Beattie

Always a pleasure to get my vehicle service done by the service team! Not only service but also the sales team, always helpful with all of my vehicle needs. Thank you for always making me feel like a valued customer!!

Years of Great Service - Doug

We have been customers of both the Chrysler and Toyota sides of this business for many years and have never had cause for complaint. The service we have had is exemplary, problems have been managed efficiently and our vehicles have been cared for very competently. I have no complaints.

I have received for my repair a better than great service... - atelmosse

I have received for my repair a better than great service from Eric. He and Daniel went out of their way to meet my needs Thank you!

Rude staff, incompetent mechanics, and dishonest - Marek

Rude staff, incompetent mechanics, and dishonest management and salespeople. Save yourself some frustration and go anywhere else.

I have been dealing with Willie Dodge for years and have - murrrr

I have been dealing with Willie Dodge for years and have always been very satisfied with the service I have received there. Over the past few months I have had to visit their service department for a couple of minor issues and i serious issue. I have been so impressed the the quality of service from the service department. They are always friendly, there is never any wait and they always have the paper work prepared before hand. Once the service is complete, they always let you know when your car is ready to go. I definitely give them a 5 STAR rating and would not hesitate the recommend them to my friends.