Comox Valley Dodge

Unfortunately, the nozzles of my windshield washer broke. I need new ones. I went to the Dodge dealership and asked for quote how much it would cost to replace this two nozzles. I got the quote and I was I need new ones. I went to the Dodge dealership and asked for quote how much it would cost to replace this two nozzles. I got the quote and I was shocked. 1 nozzle = $113.35 The total was $320.82 incl. tax A little bit a lot, don’t you think so? I went home, opened the website of MOPAR, the official company for Dodge parts, which also supplies this dealership with wholesale prices for parts and discovered that the same nozzle would cost me only $64.14 if I would order them online. Hm???????????????? Less than the half?????!!!!!!! So, I ordered at MOPAR. The original replacement parts for less than the half. I went to the dealership and let them know that I feel uncomfortable to place the order and asked if I can talk to the manager. After my explanations why I will not be a customer anymore he explained me that they are a business, and they have to make money and the mark up (I call it rip off) is up to them. Having a sustainable mark up is ok, but this is too much. After that, I mentioned that I would like to share my experience on social media. This manager brought me politely to the door and threatened me, if I do so, he will send me his lawyers to sue me for defamation of character. He can try. I am not making a false statement when I am writing about what happened. I have proofs. No false statement. I actually congratulate this manager to his successful business model. It just didn’t work with me. BTW. After what happened I went to another dealer ship in the Valley and asked for another quote. They would have charged me even less than MOPAR. Only $64.04 per nozzle. I am happy that I have compared prices. More

I had the pleasure of doing business with Comox Valley Dodge last year when I had to sell my fathers car. The staff I dealt with were amazing. Polite, understanding, friendly, and very helpful. Felt as cl Dodge last year when I had to sell my fathers car. The staff I dealt with were amazing. Polite, understanding, friendly, and very helpful. Felt as close to hanging with friends as a business dealing can. Thanks All!! More

Got a recall letter on our vehicle. Comox Valley Dodge claims they -Don't do recalls try Bill Howich in Campbell River.- I will go back into the service department and check this since Comox Valley Dodge claims they -Don't do recalls try Bill Howich in Campbell River.- I will go back into the service department and check this since I was there about a month ago and was told that they would deal with it no problem as soon as I had time to bring in. More

Best Experience Ever! Right from the get-go. My sales guy Lucas was Amazingly calm and patient. Answered all of my questions. Never pressured me on any of my decisions. I Right from the get-go. My sales guy Lucas was Amazingly calm and patient. Answered all of my questions. Never pressured me on any of my decisions. I felt extremely comfortable and assured of buying my truck. Then Sheila the Finance Manager was Awesome, she took her time and ensured I was good with everything. I will definitely be back to my next truck! Thank you guys so much! More

Front end staff very friendly, The service not that great, They charge big $ to investigate and fix a DEF warning that came on. but they could not tell me what the problem was that caused the system great, They charge big $ to investigate and fix a DEF warning that came on. but they could not tell me what the problem was that caused the system to nearly shut down. So it could happen again, They left their garbage crumpled up in my truck's centre council, The driver seat was re adjusted, I was told that the DEF was filled, But when I drove away I noticed it was only 1/4 of a tank. They have excuses but the bottom line is they charged me to reset the error message without knowing why it happen. More

Just tried to buy a vehicle from these guys. They tried to take advantage of me on my trade value. When they learned I knew the value of my trade ( auto trader ) they offered $3500 more in les They tried to take advantage of me on my trade value. When they learned I knew the value of my trade ( auto trader ) they offered $3500 more in less then 2 minutes of negotiation. Try to take advantage of people much ? In the end explained how I am missing out on a good deal, Thanks for wasting my time Max. More

Thank u Lucas and team for going above and beyond to help me keep my truck after such a terrible experience with another dealership, my truck has sentimental value to me and the fact that u kept me in it ins me keep my truck after such a terrible experience with another dealership, my truck has sentimental value to me and the fact that u kept me in it instead of pushing something new on me made me one happy lady. U guys rock!!! Now I can carry on with outreach More

I had a great experience getting the perfect vehicle for myself from Lucas Colgan over at Comox Valley Dodge. The team and himself worked hard finding me exactly what I was looking for and in quick amount o myself from Lucas Colgan over at Comox Valley Dodge. The team and himself worked hard finding me exactly what I was looking for and in quick amount of time. Very happy with my service from Lucas and the team! More

The sales team and financing will lie, service department is atrocious and overall customer service is off the scales disrespectful. I will never buy another product from this company. is atrocious and overall customer service is off the scales disrespectful. I will never buy another product from this company. More

Very good experience, was looking to purchase a new Chrysler 300S, Logan Graves contacted me immediately when one was on the lot and was instrumental in making the purchase happen. Got top $ for my tra Chrysler 300S, Logan Graves contacted me immediately when one was on the lot and was instrumental in making the purchase happen. Got top $ for my trade in and some extras. Friendly staff from the top down a definite difference from previous….looking fwd to excellent service at their new location. More