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This dealership is 10 out of 10! - Brandy
Lee Roy Jarlega is a professional friendly helpful smart and honest salesman. Everyone I dealt with at this dealership were amazing. I bought a used vehicle and they treated me so well I will recommend them to anyone needing a vehicle.
Service - Ginsing123
Excellent service, friendly employees, neat clean dealership. Service done on time, loaner vehicle given to us work explained in detail and no surprises. Highly recommended.
Excellent Experience - LHoungLee
My advisor, Nancy Secondino was second to none when it comes to your to your car repair needs. What a great personality & an asset to the Langely organization.
Disappointing - Garryb
I brought my 1985 SL in for an oil and filter change together with a request to check the sub frame. There was a 45 minute delay due to the fact that apparently only one technician was knowledgeable about older models. The requested sub frame check was not carried out and the labour cost for the service had increased by 65% compared with the same item a year ago. I left a note for the service manager the following day requesting an explanation. After 2 weeks I am still awaiting the courtesy of a reply.
Top notch service and the prices were very reasonable - exhausted guy
My car was leaking gasoline, this is a very serious problem. I made an appointment and brought my
car in. The service centre was extremely busy but the staff were quick and professional and I was only
waiting a few minutes before one of the service specialists was dealing with my cars problem. They told
me the part had to come from Toronto and would take a week, but four days later my car was fixed and
back on the road. I'd like to thank Glen Steabner and all the staff for the great service!
Completely disrespectful - J_C84
I decided to walk into the boundary Merceders to look for a vehicle for the upcoming year, Regardless of the "Class" of mercedes i walked in and was greeted by a salesperson by the name of Lucy. Telling her what car(s) i was interested in she was telling me about the new 2019 models and how the models are different but not available on the showroom floor to look at. As there was no interest in trying to help me it was a more "if you're not buying today, go away" type attitude. After briefly sitting at her desk for about 2 minutes she showed me what car was at her lot off of the dealer grounds at her computer. Advising her i'd like to see it before i buy she merely said "well look at that one and if you like it buy it". (I did not want a convertible but more a coupe) Feeling uncomfortable she "shoo'd" me out of her her desk and said "ok well come back when you're ready and contact us". Not giving me her business card or even taking my info she quickly walked me to the front door and didn't even say goodbye and was met by one of her managers. While i was walking away I overheard her manager say "Ok Lucy, lets actually get you a real customer". An absolutely disgusting display of customer service and class. At Mercedes it's all about having "Class" considering the models are categorized as "Class" types. I am appalled at the disrespect and would gladly take my money to a different brand if this is the case on how they treat customers. I've never owned a mercedes but after this "meet and greet", there is obviously no "Class" left and I would rather take my money where salespeople as well as managers have respect and never de-value their potential clientelle.
Very poor - Joe_Swalehe
Just to give everyone in Bc an update DO NOT DEAL WITH OPEN ROAD IN SURREY.
After I left a very poor review rightfully so and emailing the open Road owner Christian. I received a called from this xxxx boy Trevor Symonds. Who at first I thought was gonna do something for me. He opens the conversation by introducing himself saying that he is here to help me and put in a package for me etc... he will call me back by the end of the day. A few hours later I received an email from him stating and I quote: I took some time to look into the situation again for you. My management team was confident they had done everything and more to try and take care of you.
Sorry, you were disappointed enough to also leave a 1-star google review.
However, I feel we have done everything correctly and therefore cannot assist any further
This is the response that I received from Trevor Symonds the general sales manager
he accused me of damaging my own breaks...
Before I purcahsed this car I asked the car manager if the car was serviced and I wouldn't have any problems. How do you explain a month after purchasing this car to have to get my breaks and oil change done ??
very poor services
Very poor service - Tina 35
We have a 2004- 320 CLK with only 15,400 km on it, she run very nice until one day the Battery quit because we had not driven the Car for a Month, well I went to the Benz Dealer on Terminal Av. but they asked if I had ever dealt with them before, no we had bought the Car in North Van. but we live close to Terminal, they did not wanted to deal with us because of this they just gave us a Phone # for a Tow truck. I called North Van. then and made an Appointment to put in a new Battery and Service the Car. Well from then on my Car has one Problem after the other, first of all the Car was very dirty when I picked her up, brought it back to have it cleaned in and out. From then on a lot of electrical Problems, I wonder if they put in a new Battery or just charged up the old one and messed up the whole electrical system, I was charged for a new one. First the Driver’s Seat did not adjust automatically like it did before, I got in one Day and the Seat just kept moving forwards pushed me right into the Steering Wheel. Then one Day the Lights had a problem and the CD Player stopped working for a Day. Now the Alarm went off one Day, I stopped it and we went for a drive, after we parked our Car at Home, two Weeks later we wanted to go for a drive again but the Battery was completely dead, can’t even open the Drivers door with the clicker, had to pull out the Key. The Windshield Washer was empty to even so they billed me for the Fluid. What kind of Service is this? If you drive a Mercedes please do NOT take it to a Benz Dealer for service they just want to rip you off. We had our Car for a couple of Years only with only around 2.000km on it, when I got I call to bring my Car in for service and to replace the Sparkplugs (the Plugs are good for way over 100,000 km) WOW change the Sparkplugs every 2.000 km. maybe they just pretend to change them and charge you for them but don’t even touch them. I have a six cylinder Motor with 12 Plugs, they said that they cost $50 a Plug plus Labour. What is this? Do they think that we are all stupid