10 British Columbia Mercedes-Benz Dealers

Excellent service provided by Zuber in Sales. - tbirston

Excellent service provided by Zuber in Sales. Above and beyond help for purchasing a vehicle.

I had to switch the winter tires of my Mercedes GLC coupe - Hrabar Katarov

I had to switch the winter tires of my Mercedes GLC coupe with the summer once. The process was supervised Brendyn Whittal. With his assistance it was all done in a timely and smooth manner. Thank you Brendan and much appreciated. Hrabar Katarov

This review is for Mercedes Bend North Vancouver From - dmitriy.geibel

This review is for Mercedes Bend North Vancouver From a Great Beginning to a Disappointing End On July 4th, I came across what seemed like the perfect vehicle: a 2015 Mercedes-Benz GLK 250 Diesel with just 47,000 km. I reached out to the salesperson, Hamez, who was professional and helpful. I made an offer of $23,000 (the listed price was $23,900), and shortly after, Hamez confirmed that his sales manager had accepted my offer. I paid a $1,500 deposit, signed the sale agreement, and we agreed the vehicle would be held for me until July 25th, 2025, to accommodate the closing of my mortgage. I had clearly communicated that I would be financing the purchase either personally or through my company, which was never presented as an issue during the transaction. However, on July 8th, I received a call from Hamez saying the vehicle had been sold—per instruction from the general manager, Rashid. I was shocked. Despite having a signed agreement and deposit in place, the vehicle was sold without my consent or even a courtesy call. When I contacted Rashid for clarification, he responded: “At no point did you mention to Chris (from finance) when doing an application that you will pay cash if your financing doesn't go through.” And based on that, he concluded: “We will refund your money, as I will not hold the car until July 25th while you sort out your mortgage.” This decision completely disregarded our agreement. Why accept a deposit and promise to hold the car if there was no intention to honor it? If the deposit had been non-refundable, I would have understood the risk and made my arrangements accordingly. What’s most frustrating is the lack of basic respect and professionalism. Rashid, as the general manager, had the opportunity to resolve the situation with courtesy but instead chose to ignore our agreement and offered no apology for the inconvenience caused. Even after I offered to pay in full and fly to Vancouver immediately to finalize the deal, I was told the vehicle was already sold. I booked the flight and Hamez told again that I’d need to direct all further communication to Rashid at RWahed@mbnorthvancouver.ca. In the end, all I got back was my deposit—and a lot of disappointment. No apology. No alternative solution. Just a broken promise and an empty experience. Mercedes-Benz stands for luxury and trust. Unfortunately, my experience was the opposite—unprofessional conduct, lack of communication, and no respect for a customer who acted in good faith. I truly hope the person who purchased my vehicle (VIN #WDCGG0EB4FG432234) enjoys it. To the team at Mercedes-Benz North Vancouver: This was not the standard anyone expects from your brand. You can do better. Rashid stars "0" - no ability to deal with customers. Hamez stars "5" Chris stars "5"

Great experience coming here! - Richie Watters

Great experience coming here! Richard Kim the sales manager and Anja Nayyar helped me with the sale of the 2021 GLE 53 AMG. Everything went smooth, they answered all my questions and we negotiated fairly on the price. I am very happy with my vehicle and I highly recommend coming here

It was a pleasure doing business with Kenshin Zhu this - Jerzy G

It was a pleasure doing business with Kenshin Zhu this past weekend to purchase my new vehicle. Though the travel for pick up took me from Alberta to BC, Kenshin made the experience worthwhile by offering an unmatched price and value for what I was looking for. His work is trustworthy and it was great doing business together. I can highly recommend working with Kenshin Zhi and Mercedes-Benz Langley. Jerzy G

I have been a customer of the Mercedes Boundary Service - Shannon

I have been a customer of the Mercedes Boundary Service Centre for over a decade within 2 separate companies I have worked for, and I can unequivocally state that their service has not improved one bit over the years. Despite the premium prices associated with the Mercedes brand, the service provided is far from top-notch. Recently, we dropped off a company vehicle for routine maintenance at 7 AM. By 4 PM, having received no updates, I attempted to contact the service center. After navigating through multiple phone selections, I was repeatedly redirected to reception. The receptionist forwarded my call three times to a service department member who was on vacation, as indicated by their voicemail. On my fourth attempt, I suggested that their phone system might need servicing, given its inefficiency. Despite this, I never managed to speak with anyone in the service department. My boss eventually got through and was informed that our vehicle had not even been started on and would require another day. This left us scrambling to reschedule our technician's appointments. The following day, we heard nothing until 4 PM when we were told that extensive work was needed and the vehicle would be ready by morning. Later, they called back to say it wouldn't be ready until the end of the third day. At this point, we decided to pick up the vehicle and have the work done elsewhere. To add insult to injury, we were charged an exorbitant amount for diagnostics and an oil change, and they failed to reset the vehicle's service interval notification. This experience epitomizes the worst customer service imaginable. For a brand like Mercedes, one would expect a level of service that reflects its premium pricing. Unfortunately, Mercedes Boundary Service Centre falls woefully short of these expectations.

Exceptional service.Salesperson LEO best service and... - Carolyn M

Exceptional service. Salesperson LEO best service and experience . Always responded immediately MANRAG great person to explain the operation of the vehicle. Assisted in demonstrating the parking at our residence. Manager excellent as well. Pick up, drop off service (Colter), friendly reception, and follow up service all contributed to my highest rating for Mercedes Nanaimo This is my second car purchased from Mercedes Nanaimo and will recommend this Dealership