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If you are looking to buy a new or used car, I recommend... - mike schutz
If you are looking to buy a new or used car, I recommend Kelowna Mercedes Benz 110%. I was dealing with Isaac and, Maggie and they are the perfect team to work with. I am so satisfied with them and my purchase that I will no longer deal with another car dealership, they have me for life. For those of you that don’t know Kelowna Mercedes is part of the Sentes group so they have access to lots of cars not just Mercedes. I hate buying car, I hate getting pushed in to something that I don’t really want, over spending and not getting what I really want but just having to make due. Dealing with Kelowna Mercedes this didn’t happen at all in fact they even recommended me to stay away from a few, and didn’t try and upsell me on anything. This Team works with you 100%.
I took my car there for service and someone stole and... - Lidice.figueroa
I took my car there for service and someone stole and replaced the factory car battery for an aftermarket one.It happened few months ago.The car started showing some errors, took it there and found out what the real problem was. Service manager nad general manager acted rude to me,they are very unprofessionals .Thieves!!
I’ve been a customer of this dealership for 14 years and... - njp1
I’ve been a customer of this dealership for 14 years and I cannot say enough about Darko the service manager and his team.
Each and every time, whether it’s a small issue or not, Darko and his team are always there to help me with knowledge, expertise, honesty, integrity and respect.
They are the very good.
just nowNEWWe have been going to this dealership for my... - DG
We have been going to this dealership for my partner's car servicing for many years now. They're expensive, but I always felt that I could trust their work. This all changed when they returned my car with a damaged component. At first, my service advisor Gregory did not even acknowledge the break, which was obvious as soon as I saw the car. When I questioned him about it, he did everything in his power not to take any ownership for what happened. Eventually, Gregory told me he would refund me for part of the cost of the replacement. It has been over 6 months now since the repair, and I have yet to get my refund or any info about its status. I have talked to several staff members, including Dina and Isabella, all who promise to talk to the service manager Robert but then never call me back. This has happened several times now. I'm not sure how to proceed at this point. I don't like having to mention any names or leave negative reviews, but nobody at this dealership is owning up to my promised refund. The lack of accountability and professionalism is seriously shocking.
To anybody reading this, I sincerely hope you reconsider getting your car serviced here.
I had an amazing experience with this dealership today.... - davestrinityphg
I had an amazing experience with this dealership today.
I had lost my wheel lock and didn’t realize until I was at the tire store getting my winter tires installed. I checked the GPS and headed to the closest MB and hoped for the best that they could help me.
The tire store owner told me “good luck, we’ll see you in a month after they have to order you a new key and/or charge you $500”.
I was so lucky to JOHNSON HA, the Parts Manager. When I told him my situation he said “no problem” and asked a young co-worker of his to get the wheel lock set snd go out and help this gentleman. The young worker quickly found which key I needed and told Johnson. Johnson asked the young guy to remove my existing locks and install a new set of wheel locks that he had in stock. He then told me to grab a coffee and read a few minutes. Within 10-15 minutes it was all done and I was out the door for just over $100.
This was one of the best service experiences I’ve ever had and I was so impressed with Johnson’s can-do attitude and willingness to help me. I’ve had my mercedes for 8 years and been to another MB dealership many times. Not there the other MB service was bad, but I’ve never received such quick action and honest service. There was no hint of upselling, or making an appointment with Service Dept. etc.
If these two guys are any indication of the kind of team they have at MB Surrey, they must have a truly amazing team.
Thank you so much Johnson, your underling and MB Surrey. 5-stars all the way.
Top notch service and the prices were very reasonable - exhausted guy
My car was leaking gasoline, this is a very serious problem. I made an appointment and brought my
car in. The service centre was extremely busy but the staff were quick and professional and I was only
waiting a few minutes before one of the service specialists was dealing with my cars problem. They told
me the part had to come from Toronto and would take a week, but four days later my car was fixed and
back on the road. I'd like to thank Glen Steabner and all the staff for the great service!
I have 3 Mercedes , two from here service stated more... - Never will I buy one again
I have 3 Mercedes , two from here service stated more than 20% left on brakes and tires in acceptable condition - turns out zero left on front brakes costing my service van a tow, new rotors and seized front disc capillar with both front tires bald….I will never service my vehicles here again, false reports, no doing service they are contracted to do, service manager never even called me back after 3 calls to department
Abbotsford vw replaced and repaired front disc system for less than the twelve hundred it cost me for type b service at Mercedes
Will never buy another one again
Stay away from this dealership. I spent over $100,000 on... - anonymouse
Stay away from this dealership. I spent over $100,000 on a new Sprinter van and all I received were a lot of mistakes made with the purchase and misinformation was given several times when purchasing the Sprinter van. I bought the van at the end of August and then in September Mercedes offered a $1000 cash credit, but Mercedes would not extend the offer to me. Real poor customer service. I would not use this dealership again and in fact I would never buy a Mercedes again.