This review is for Mercedes Bend North Vancouver
From - dmitriy.geibel
This review is for Mercedes Bend North Vancouver
From a Great Beginning to a Disappointing End
On July 4th, I came across what seemed like the perfect vehicle: a 2015 Mercedes-Benz GLK 250 Diesel with just 47,000 km. I reached out to the salesperson, Hamez, who was professional and helpful. I made an offer of $23,000 (the listed price was $23,900), and shortly after, Hamez confirmed that his sales manager had accepted my offer. I paid a $1,500 deposit, signed the sale agreement, and we agreed the vehicle would be held for me until July 25th, 2025, to accommodate the closing of my mortgage.
I had clearly communicated that I would be financing the purchase either personally or through my company, which was never presented as an issue during the transaction.
However, on July 8th, I received a call from Hamez saying the vehicle had been sold—per instruction from the general manager, Rashid. I was shocked. Despite having a signed agreement and deposit in place, the vehicle was sold without my consent or even a courtesy call.
When I contacted Rashid for clarification, he responded:
“At no point did you mention to Chris (from finance) when doing an application that you will pay cash if your financing doesn't go through.”
And based on that, he concluded:
“We will refund your money, as I will not hold the car until July 25th while you sort out your mortgage.”
This decision completely disregarded our agreement. Why accept a deposit and promise to hold the car if there was no intention to honor it? If the deposit had been non-refundable, I would have understood the risk and made my arrangements accordingly.
What’s most frustrating is the lack of basic respect and professionalism. Rashid, as the general manager, had the opportunity to resolve the situation with courtesy but instead chose to ignore our agreement and offered no apology for the inconvenience caused.
Even after I offered to pay in full and fly to Vancouver immediately to finalize the deal, I was told the vehicle was already sold. I booked the flight and Hamez told again that I’d need to direct all further communication to Rashid at RWahed@mbnorthvancouver.ca.
In the end, all I got back was my deposit—and a lot of disappointment. No apology. No alternative solution. Just a broken promise and an empty experience.
Mercedes-Benz stands for luxury and trust. Unfortunately, my experience was the opposite—unprofessional conduct, lack of communication, and no respect for a customer who acted in good faith. I truly hope the person who purchased my vehicle (VIN #WDCGG0EB4FG432234) enjoys it.
To the team at Mercedes-Benz North Vancouver: This was not the standard anyone expects from your brand. You can do better.
Rashid stars "0" - no ability to deal with customers.
Hamez stars "5"
Chris stars "5"
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