We are the second owners of a 2010 Roadtrek motorhome on a Mercedes Sprinter chassis. This was where the previous owner took it for service and on his recommendation we did too. We had a 10:00 a.m. appointment and when we arrived Bryce, the service advisor, greeted us, took down some details about the issues with the van, and before we knew it she was in the service bay with Frank, the master mechanic. For me, it's all about communication. I did not expect to be able to speak with the mechanic, but Frank came out to talk to us at least three times during the 4 hours we were there and between him and Bryce they were able to explain everything in layman's terms, offer advice and possible alternatives. Even my wife was impressed by Frank.
It's no hardship to hang around the dealership for 4 hours. They have comfortable seating, complimentary coffee, tea and water, and you can spend some time looking at cars you will never be able to afford. We are from the Sunshine Coast, it's a ferry ride into town for us and I was dreading the whole day. But these guys made it a very pleasant experience, and, needless to say, the van is back in top form. It actually cost less than I was expecting. There were a couple of discretionary, non-urgent issues that still should be attended to, and we will definitely return to have those taken care of after the summer craziness with ferries dies down.
I have no hesitation in recommending this dealership if you require service on a Sprinter van.