Wheaton Honda

08 Pilot Service.Timing belt. My wife brought her 08 pilot with 120,000.km for new timing belt. Before service pilot in excellent condition. Cost $4.000 after service Oil Leaked. C My wife brought her 08 pilot with 120,000.km for new timing belt. Before service pilot in excellent condition. Cost $4.000 after service Oil Leaked. Coolant :Leaked... Very Dissatisfied.. We are contacting Honda Canada and Express our concern about this service manager. More

Terrible customer service This morning I had an appointment at Wheaton Honda at 07:45. I arrived and spoke with a service representative at 07:41. I had called to book an appoi This morning I had an appointment at Wheaton Honda at 07:45. I arrived and spoke with a service representative at 07:41. I had called to book an appointment for a clunking noise I heard coming from what I thought was the rear of the vehicle as well as an oil change. As I told the service representative I had to work at 14:00 that day I would need to have my vehicle back no later than noon. I had also asked that no work be performed on my vehicle before she phoned me. At 11:00AM I still had no heard from the service department and seeing as it had been 3 hours I phoned them. The service department stated that my vehicle had not been looked at yet and I said I need my vehicle by noon to go to work. She said it would be ready in time. I said if you have not even checked what the noise was or completed the oil change how would it be completed in an hour? I said I wanted to pick it up now and I would take the vehicle elsewhere and she said it would be “ready” by noon as per what I told them. She then phoned me at noon to say that they did not hear any noise but that the mechanic suggested I have the maintenance B-1 package completed as my breaks were in good working order but should be maintenance. I asked how long this would take and she said she could have it ready by 13:30. I again explained that I needed my vehicle by noon as I do not work Monday to Friday and cannot sit around and wait for a vehicle all day when my appointment was at 07:45 AM. I said I would get the work required done elsewhere and wanted me vehicle right away. When paying I asked to speak to the manager of the service department (Mr. Yead, I believe) and explained to him what happened. He stated that when you make an appointment that is only an appointment to speak to the service representative not to have the vehicle looked at. I asked why it would take 3 hours to have it looked at when I said I needed it by noon and he said he did not know. What did they do with my vehicle for 3 hours? If they had looked at the vehicle at the scheduled time the B-1 maintenance package could have been performed in a timely manner and I would not have to go to another dealership to have it done. The manager stated that if I am in a time crunch in the future I should give them a shorter period of time to get the work done. I gave them 4 hours and during hour 3 they still had not done anything? To me this does not make any sense at all. He said instead of giving 4 hours give them 2 hours. The manager also told me that if I were to wait at the dealership my work would get done faster. I’m sorry but I do not have all morning to sit around a dealership to wait for my car to get done. I do not believe other people do either. The manager also offered for me to leave my car and use a loaner for the remainder of the day but at this point I did not have enough time to wait for that and make it to work on time as I spoke with the manager at approximately 12:20. Again, sorry I do not work a Monday to Friday job, I work shift work and cannot sit around and wait all day. When you make an appointment you expect your vehicle to be looked at in a timely manner and not 3 hours after the scheduled time of the arrival at the dealership. I would like to be contacted as soon as possible by someone who can assist me with this as I believe the customer service is terrible, as well as the manager’s ideas of how to beat the system (his words, not mine), and that I should not have to pay for a service that did not occur. I had my brakes “inspected” yet they still could not fix them because they took too long to even look at the vehicle. As I go to the Wheaton Honda webpage to file this complaint it says “Book a service Appointment”. When you book an appointment you expect service within a reasonable time frame. More