ToyotaTown

Not enough personal care and attention. Did not get the feel that my service person really cared about me, as a customer. She was friendly enough, but I expect a little more, to keep me the Did not get the feel that my service person really cared about me, as a customer. She was friendly enough, but I expect a little more, to keep me there. When I left, I was not told what they did, and the girl (Cashier) did not explain anything, and spoke so fast, I couldn't understand her. There was no one waiting, so she could have taken her time. Not a real cozy feeling to make me come back. I could have done the same thing myself. I had to really read my bill, and call my service adviser the next day for an explanation. I should have been told about my mat being wrong! I should have been told that all the rust was removed from my brake pads. Does not influence my thinking of coming back. And I have the long term warranty!? Not very happy! Have no confidence in this establishment. More

With thanks! Helena was understanding and accommodating when there was a scheduling mix up, allowing all of the service I required for my vehicle to be completed. Helena was understanding and accommodating when there was a scheduling mix up, allowing all of the service I required for my vehicle to be completed. She remained calm and professional despite the initial frustration in my behalf about the possibility of having to return my vehicle at a future date. Thanks to the mechanics staff for working hard to squeeze my vehicle into the schedule also. More

Very Accommodating Bought a 4Runner Limited from Mr.Baz Afara and it was a great experience. Had signed a deal for another vehicle there and had a change of heart. (wen Bought a 4Runner Limited from Mr.Baz Afara and it was a great experience. Had signed a deal for another vehicle there and had a change of heart. (went with an upgrade). No hassle changing it and still got a great deal. Vehicle was delivered immaculate and Baz went through everything with me.......even programmed in my phone. Thanks to all for making it easy. More

Quick and friendly service Took my 2016 Highlander for regular servicing. Work was performed very quickly. Service advisor explained all work that had been done and also about w Took my 2016 Highlander for regular servicing. Work was performed very quickly. Service advisor explained all work that had been done and also about work that should be done next time I come in. I found that helpful Atmosphere was not rushed this time (probably because appointment was around 1:00. Early morning appointments are very rushed in the service area due to number of vehicles being processed) Great lounge for grabbing a snack while you wait More

Toyota Service Rob Dako has serviced my Toyotas for many years. Rob is very professional, knowledgeable and personable. I trust his excellent advice when deciding a Rob Dako has serviced my Toyotas for many years. Rob is very professional, knowledgeable and personable. I trust his excellent advice when deciding about automobile issues. His advice is straight-forward and he always lets me know if the pending service needs to be done right away or down the road. He understands my situation. Rob keeps you informed about the service on your vehicle. I can highly recommend Rob to any customers coming to Toyotatown. Susan R. More

MY Toyota-Town Experience From signing the lease agreement , through servicing the vehicle and returning the vehicle to lease a new one, the visits to Toyota-Town have always b From signing the lease agreement , through servicing the vehicle and returning the vehicle to lease a new one, the visits to Toyota-Town have always been pleasant experiences, in that, the service advisors always consulted with my wife or I on the service(s) rendered to our car. More

Great Experience Dealt with Kevin Swan for the 3rd time buying a Toyota Camry. He was thorough, friendly and very knowledgeable. I felt that I got a good deal from h Dealt with Kevin Swan for the 3rd time buying a Toyota Camry. He was thorough, friendly and very knowledgeable. I felt that I got a good deal from him. More

Amanda Krug and Peter Englemana are great! I had two different cars being serviced. Amanda was sympathetic to my need for fast service! She is helpful and gives great advice when needed. Peter I had two different cars being serviced. Amanda was sympathetic to my need for fast service! She is helpful and gives great advice when needed. Peter also gives excellent advice and explains what is needed and how soon it could be completed. They are both patient and have excellent knowledge of my vehicles. I was in and out quickly. Great job! More

Making a bad situation better Best to say that due to busyness and mis-communication an uncomfortable situation was completely avoided because Robert called and we were able to dis Best to say that due to busyness and mis-communication an uncomfortable situation was completely avoided because Robert called and we were able to discuss and resolve a difficulty. Tire season I know is crazy and the dealership is hopping at all times. I very much appreciated the personal phone call and explanation. I left feeling that Toyota cared about making sure everything was done as I needed it. More

Impressive Toyota-Town Experience Brian was quite helpful in facilitating my purchase of the preowned car. We communicated by text, and he arranged for David to do paperwork with me as Brian was quite helpful in facilitating my purchase of the preowned car. We communicated by text, and he arranged for David to do paperwork with me as he was not in at the time. Great teamwork! Both were willing to write, and/or text with me due to the fact I'm Deaf. David and Brian texted in communication so I wasn't left out. They facilitated the use of a loaner car so I could return my rental vehicle and commute to work. They both took care of the logistics involved. Brian was timely in picking me up at a car rental place and had all the paper work ready for me to use that loaner car. He showed me how different features of the 2019 Toyota Corolla functioned. When I came to pick up my preowned car, it was already detailed and had most of its dents and scratches repaired. I was especially impressed that Brian went the extra mile and used post-it notes to identify the purpose and function of each feature (e.g., TRACTION CONTROL... to press in case I'm stuck in snow). Not many sales people would do that, to my knowledge. That was especially impressive. I would recommend other people use this dealership. More