ToyotaTown

Totall UNSATIFIED with the service department. On 19 Oct. 2020, I soke to Amanda Krug about a noise being created by our 2018 Rav 4 LE and was told that a "LEXUS technician had taken the car for a On 19 Oct. 2020, I soke to Amanda Krug about a noise being created by our 2018 Rav 4 LE and was told that a "LEXUS technician had taken the car for a test drive and had not noticed or heard any problems with the car. He stated that, and I quote,"The noise is a normal frequency enduced by various system components such as powertrain, driveline and braking system".This is complete nonsense. I have taken a recent test drive with a retired licenced automotive technician who told me that the noise is #1, present and #2, caused by one of the rear wheel bearings. If this bearing should fail while driving at highway speed, the failure could cause the wheel associated with it to come off the car and result in a life threatening crash!! I am taking the Rav back to the dealership this Wed. Sept. 19 2022 to have the problem addressed once again. My wife and I have had 3 camry's in the past and have been very happy with them. NO odd noises and minimal repairs. If the problem with our Rav is not resolved with our next visit, I shall be contacting the CEO of Toyota Canada to start action against ToyotaTown. Sincerely, Mr. and Mrs. P. C. Blumenthal, Strathroy On email- busybees@bell.net, Home phone# 519-245-8062. More

Jason and ToyotaTown are fantastic. 11.5/10. Car was dead and they resurrected it from the ashes, bringing it back to life in full swing. My car is driving like a Porsche Taycan Turbo S 11.5/10. Car was dead and they resurrected it from the ashes, bringing it back to life in full swing. My car is driving like a Porsche Taycan Turbo S again. Thank you Jason and ToyotaTown for your fine work and excellent customer service. Also, the girls at the service desk are amazing! So kind and knowledgeable. Thanks Jason and ToyotaTown! More

Shawn was very knowledgeable. He knew his way around the vehicle display system. He was a great help He knew his way around the vehicle display system. He was a great help More

Jason was very helpful through my visits at Toyotatown, he helped me find the issue every time and was considerate of my situation. He is the reason why I kept coming back whenever I had a problem with my he helped me find the issue every time and was considerate of my situation. He is the reason why I kept coming back whenever I had a problem with my car. I would say by far that he is the best specialist that I have dealt wit in London and he deserves all the credits! I would totally recommend giving him a visit at Toyotatown as he will help you as best as he can. Thank you Jason for all the help you have given me! More

Honest assessments, grea advice, friendly efficient service. I appreciate having people that I can trust to serve my car's needs. service. I appreciate having people that I can trust to serve my car's needs. More

GWEN was extremely helpful and very informative! My Mom had a car accident and was not expecting to have to replace her car. Gwen was so kind and understanding and really helped with the entire pr My Mom had a car accident and was not expecting to have to replace her car. Gwen was so kind and understanding and really helped with the entire process. Gwen's approach was just what we needed after going through the logistics and emotions of an accident and buying a car! way to go Gwen and PLEASE ask for her, you wont be disappointed. More

I went into Toyota Town looking to buy my first ever brand new vehicle, without much self confidence in how that process works. I fortunately met Gwen Jones and Rita Dalal, who were both able to help gu brand new vehicle, without much self confidence in how that process works. I fortunately met Gwen Jones and Rita Dalal, who were both able to help guide me through this process. Gwen Jones was absolutely wonderful, very knowledgeable towards used and new cars, and provided a path for myself to traverse in the decision of purchasing a vehicle. In the future, when a friend or family member shows interest in buying a vehicle I will be recommending Gwen Jones to them immediately. Rita Dalal was very professional and complimentary of my financial situation. Rita gave me confidence in my ability to afford a new vehicle as a young professional, and was very fun to chat with. While chatting with Rita, she also recommend to me an insurance agent that was able to give me a lowered rate than I previously had, which was a huge bonus. All around excellent and friendly service. When I need another vehicle further in life, I will be going back to Toyota Town. More

Thank you Dennis for the quick and professional service today .came in to add my side steps 7:45 am was out in I heart beat. Very smooth visit. today .came in to add my side steps 7:45 am was out in I heart beat. Very smooth visit. More

As always Jason provided excellent service, was able to explain the issue and repairs and met the timeframe he stated. He also provided additional information on other things to look for. I always go to explain the issue and repairs and met the timeframe he stated. He also provided additional information on other things to look for. I always go to Jason with my car and am never disappointed and he always has a smile on his face More

Gwen was a pleasure to deal with, very knowledgeable and explained all the details of my new RAV4 Hybrid in a way that I had very few questions. More than pleased with my experience. I have and will contin explained all the details of my new RAV4 Hybrid in a way that I had very few questions. More than pleased with my experience. I have and will continue to recommend Gwen Jones to friends that are shopping for new or used vehicles. Thanks Gwen & ToyotaTown!! More