Toyota On the Park - Service Centre

Hon Ho (Service Department Advisor), you ripped me off. You charged me $731.52 for 4.00 techs + $20 for tech stream data + $97.70 for tax for the total of $849.22 just to repair the two wires on top of the You charged me $731.52 for 4.00 techs + $20 for tech stream data + $97.70 for tax for the total of $849.22 just to repair the two wires on top of the engine block. The two wires are only about 4 inches long each. This simple job can easily be done in less than 30 minutes by your experienced technician. Including the test drive time by your technician after the repairs, it should not be any longer than 1 hour. For diagnostic, I know that your technician can plug in the computer box and it takes less than 10 minutes to diagnose. Also, the two damaged wires were visible clearly because they are outside and at the top of engine block, so your technician can see the issue and identify the damaged wires right away. Another red flag 🚩, you said to me and in your writing that this repair had no warranty and no guarantee by the Toyota on the Park dealership. This was the red flag 🚩 that I could feel. Repairs work done by well established and reputable Toyota dealership offered no warranty and no guarantee. Hon Ho, you insisted me to leave my car with you overnight by offering me to give me a shuttle ride home. You said you didn't want to rush your technician to do this work. You said you wanted to help me. It was a lie. You wanted to deceive me that it was a big job and it took long time to repair the two wires. So you can make me to believe you that you quoted me for $838.82 for the repair plus $80-$163 for diagnostic plus HST was reasonable. I decided to wait until about 5 PM instead of taking a shuttle ride as you insisted me to do. Guess what, my car was ready and repaired before 5 PM. I dropped the car for the diagnostic at 10:30 AM. Then you texted me at 1:09 PM to show me the two damaged wires and the quotes. So there was plenty of time for your technician to work on this repair without a need for me to leave my car with you overnight. Hon Ho, you lost my trust from me. You just wanted to charge me as much as you can up to my nose. You are driven by greed. Also, as part of your set condition that this repair has no warranty and no guarantee, you told me to continue monitoring whether the issue will come back in the next couple weeks. You told me that if the issue of pre-collision malfunction message on the dashboard will come again, then you told me to come to see you again. Guess what, then you can charge me even more money to do the second repair or replace the entire wires because you set the conditions in your favour that this first repair had no warranty and no guarantee from your Toyota on the Park dealership. I will never repair any issue in my car with you again. Hon Ho, you lost my trust. Only thing that I will do with you in the future is the schedule maintenance every six months and wash my car with your car wash machine using the tokens you guys gave me for the free car wash. One more thing, I will post my experience with you on some consumer reviews websites. So other consumers can learn from my mistake in giving you this very costly business. So other consumers can choose to bring their business someplace else whom they can trust and be honest to them. More

To new customer, DO NOT agree to add Rust proofing by the time you purchase your car. Black dots is coming on my front windshield from inside because of the rust proofing was not done perfectly ( after the time you purchase your car. Black dots is coming on my front windshield from inside because of the rust proofing was not done perfectly ( after being inspected from other Toyota dealer - have it in written and they refused to fix the issue and suggested to go back to the original dealership - ). I went there about three times and every time they were not able to fix it. Every winter I am having the same issue and they are not able to fix it and giving me a random reasons ( what a service ) First time I went there it was a few months after purchasing my 2021 vehicle !! More

Was told $50. 00 for a spare keys and 80 to programme it. Ended up paying $350t get a key made for a 2005 Toyota what a rip off! 00 for a spare keys and 80 to programme it. Ended up paying $350t get a key made for a 2005 Toyota what a rip off! More

I have not always been happy with this dealership, but have always been treated professionally and with great respect by Hon Ho. Today his service was exemplary! He was gracious after accepting responsi have always been treated professionally and with great respect by Hon Ho. Today his service was exemplary! He was gracious after accepting responsibility for mistakes made by others and listened to me attentively. In the end, he resolved my issues in a way that made me feel like the loyal, long-term customer that I am. Thank you, Hon. You are one of the best assets that the Toyota service department has! More

Alex is amazing! I look forward to going in to Toyota and working with him. He always explains everything extremely well and offers me lots of options. My Toyota is I look forward to going in to Toyota and working with him. He always explains everything extremely well and offers me lots of options. My Toyota is getting old but I feel like the continued partnership between Alex and I will see that my Toyota has many more years on the road. Thank you Alex and keep up the GREAT WORK! More

We have been buying Toyota cars for many, many years. But our latest experience when we had our car services was terrible. We bought Michelin tires in November 2019 and drove them for les than 18,000 km. But our latest experience when we had our car services was terrible. We bought Michelin tires in November 2019 and drove them for les than 18,000 km. They show weather cracks and need to be replaced. Since the Michelin warranty does not cover that we were offered 4 new tires ( labour and alignment) for $820 +HST. Also a corroded speaker cable was spliced (did not have such cable in stock to offer a new one) and charged us $465. As a sign of good will we would get $46 rebate for that work. Totally unacceptable. Good-by Toyota. Looking for another dealer, who values its customers and treats them fairly. Martina More

I went for my oil change and tire swap out, and the next day on my way to work I heard a sound on my tire side and took it back the dealership and they told me the shock and mount is Damage and I need a to day on my way to work I heard a sound on my tire side and took it back the dealership and they told me the shock and mount is Damage and I need a to change shock and mount for 1111+ tax and I told them everything was perfectly fine before they did the tire change and I’d there was any issue they would have let me know and they Blame me that I damage it ! Management is rude and unprofessional they give my car back with issues that comes with and they won’t take responsibility and they would charge me 1,066$ to fix things they caused ! Worst experience ever ! I would never go back to that place again ! More

Purchased two Venzas since 2009 and very satisfied with vehicle quality and dealership service. Same very helpful and professional service rep Alisha Shaw is a big part of the reason. vehicle quality and dealership service. Same very helpful and professional service rep Alisha Shaw is a big part of the reason. More

Excellent services, Zak is very professional and friendly, It is the best Toyota in Toronto. friendly, It is the best Toyota in Toronto. More